Unable to activate license and add-ons.
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Robert Kirsch
Jun 8, 2016, 9:07:36 AM6/8/16
to bluegriffon
Hi there
First of all I am very pleased to work with the new light theme. Thanks Daniel.
Newertheless, Im am still frustrated without the add-ons I was used to work with.
The activation process with ID and Key codes provided is not working (Windows 10 - 64bits OS). No action, no error message, nothing happens on entering the codes and pressing the "activation button" !
Is that a common problem for other users ?
First of all I am very pleased to work with the new light theme. Thanks Daniel.
Newertheless, Im am still frustrated without the add-ons I was used to work with.
The activation process with ID and Key codes provided is not working (Windows 10 - 64bits OS). No action, no error message, nothing happens on entering the codes and pressing the "activation button" !
Is that a common problem for other users ?
Daniel Glazman
Jun 8, 2016, 9:10:43 AM6/8/16
to blueg...@googlegroups.com
launch.
</Daniel>
Robert Kirsch
Jun 8, 2016, 9:13:07 AM6/8/16
to bluegriffon
Message has been deleted
Dominik Lenné
Jun 9, 2016, 6:59:39 AM6/9/16
to bluegriffon
Got a similar problem. Robert, did you get the mail from sendowl.com? It somehow did not come through to me, I believe after thoroughly search my email accounts.
Robert Kirsch
Jun 9, 2016, 1:59:52 PM6/9/16
to bluegriffon
Hello Dominik
My problem and solution are trivial and it is not a common problem working with BG eyes wide closed !
Activation worked fine once I entered Transaction ID and Activation Key, as indicated in the manual and on the web page,
But in the activation window they ask for : Activation Key first line, and Activation Key second entry line. (reverse order)
I just had to open my eyes and enter things at the rght place !
Had no special mail from sendowl.com .
The implemented add-ons and extended features work now. (Version 2.1.1 build Maelbeek on Win10 64bits)
Bye.
My problem and solution are trivial and it is not a common problem working with BG eyes wide closed !
Activation worked fine once I entered Transaction ID and Activation Key, as indicated in the manual and on the web page,
But in the activation window they ask for : Activation Key first line, and Activation Key second entry line. (reverse order)
I just had to open my eyes and enter things at the rght place !
Had no special mail from sendowl.com .
The implemented add-ons and extended features work now. (Version 2.1.1 build Maelbeek on Win10 64bits)
Bye.
Dominik Lenné
Jun 9, 2016, 3:14:57 PM6/9/16
to bluegriffon
Problem has been solved by Daniel sending me the missing data and yes, I had to watch the order, too, got it right, though.
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