Cricket Wireless Broadband Card €? How To Get Better Speed!
Jillian President
If I add or remove Mobile Hotspot in the middle of my bill cycle, will the feature be prorated on my bill?No. Data expires at the end of your rate plan billing cycle, so you may not receive a full month of add-on data in your first month. There are no refunds or proration for partial months. So, you should purchase add-on data at the start of your rate plan cycle for the best value. Example: Jane purchases her add-on data on May 10th. Jane's rate plan billing cycle ends on May 15th. Jane has 5 days to use the 10 GB of add-on data before it expires.If my phone is tethered, can I continue to use my phone's voice and data features?Yes. Mobile Hotspot allows the user to tether their phone and the Cricket network to another device while also being able to use the smartphone's features.Is Mobile Hotspot always running? I don't want to run out of data if I am not using it.No. Mobile Hotspot will power off after a period of inactivity. The Mobile Hotspot function is also defaulted to off.How can I tell if Mobile Hotspot is running?There will be a status indicator on the device showing when Mobile Hotspot is in use.Why am I being redirected when I try to enable tethering on my phone?Tethering is only available through the Cricket Mobile Hotspot feature. If you have an eligible phone but do not have the Mobile Hotspot feature, when you attempt to tether your phone you will be directed to enter this URL into your phone: www.cricketwireless.com/hotspot. There, you may select the Mobile Hotspot feature for $10/month.Will Mobile Hotspot work if I am roaming?Yes, if you've added the Mobile Hotspot feature and are on the Cricket Core plan or if you have the Cricket More plan (requires a compatible device). For unlimited plans, for all data usage, Cricket may temporarily slow data speeds when the network is congested.How can I get more high-speed data for Mobile Hotspot tethering?You can make the change online or through the myCricket App and purchase the 10 GB Mobile Hotspot Add-on for $10. It can be added as a one-time or monthly charge.
Information About the Network Practices, Data Speeds, Performance Characteristics & Commercial Terms of Cricket's Mobile Broadband Internet Access Service
At Cricket Wireless, we want our customers to have the information they need to fully understand and enjoy the services we offer. To help keep consumers informed about our mobile broadband Internet access service, the Cricket website (www.cricketwireless.com) describes the wireless services we offer, and we make copies of our Terms and Conditions of Service, and Acceptable Use Policy and other policies available online.
We have developed data plans for our mobile broadband Internet access services so that our customers can choose from a variety of rate plans that best reflect their own usage levels. Customers can monitor and control their data usage through the online View Data Usage tool at My Account (www.cricketwireless.com/myaccount) and through the myCricket app.
In addition, like the other networks that make up the Internet, Cricket's is a shared network, which means that the transmission links and other network resources used to provide broadband services are shared among its subscribers. Cricket manages this network for the benefit of all users based on a variety of factors, and our technical expertise. Nonetheless, temporary network congestion may occur when a large number of customers in a concentrated area access the network at the same time or when some customers consume a very large amount of network capacity during busy periods, such as at stadium events, during peak usage times, or during planned network maintenance activity. Cricket therefore does not guarantee that subscribers will be able to upload or download data at any particular speed.
Our mobile broadband internet access service data plans may include different speeds, video streaming quality, and other options consumers can choose among so as to find the best fit for the manner in which they intend to use their service. For more information about our mobile broadband internet access service data plans, please go to -phone-plans.html.
Cricket has adopted the following network optimization practices designed to provide a consistent, high-quality service experience for all of our customers using our mobile broadband Internet access service. These optimization practices have the added benefit of reducing the amount of data customers transmit, which helps preserve their monthly high-speed data allowances. To maximize these benefits, optimization is active at all times for the data traffic described below. Cricket does not optimize data traffic based on the particular source or content of the traffic or the specific application used to access the traffic. Additionally, these optimization practices do not apply to encrypted video or live video chat, nor do they affect videos or images that a customer sends or receives through a messaging application or as an attachment to an email.
Our monthly tiered data only plans offer a fixed amount of high-speed data access with no overage charges: $35/ 20 GB and $50/ 40 GB. On these tiered data only plans, once you exhaust your high-speed data allotment, you will not have additional data access unless you purchase additional high-speed data access for the remainder of the month of service.
In addition, your mobile broadband Internet access service performance can be affected by a wide range of factors, many of which are beyond our control. The capabilities of the server with which you are communicating, the capacity of the network to which that server is connected, the distance and number of routers (or "hops") between your device and the other Internet end point you are contacting, and general congestion on the Internet are common factors that can affect performance, regardless of your service type. Other factors include, but are not limited to, your proximity to a cell site, the capacity of the cell site, the number of other users connected to the same cell site, the surrounding terrain, use inside a building or a moving vehicle, radio frequency interference, the capabilities of your device, and the applications you use. In addition, Cricket has designed its wireless services to ensure that our customers receive a high-quality voice experience during simultaneous voice and data sessions, which may affect data performance, including but not limited to a temporary reduction in speed to minimize the likelihood of dropped calls.
Because of all the different factors that can affect the performance of your mobile broadband Internet access service, Cricket does not guarantee specific levels of speed or latency for its wireless services. Cricket also does not offer mobile broadband Internet access service in different speed tiers. The performance you can expect to receive from the services we offer is described below.
Speed
The term "speed" is commonly used as a shorthand way to describe the capacity at which a particular mobile broadband Internet access service can transmit data. This capacity is typically measured in the number of kilobits or megabits that can be transmitted in one second (Kbps or Mbps). Some applications like email or basic web browsing do not require a substantial amount of speed to function optimally, while other activities like transferring large data files can be performed faster with higher-speed data services. Your speed, at any given time, may not be suitable for some applications, particularly those involving real-time, high bandwidth uses such as streaming video or video conferencing.
Does Cricket have a privacy policy for its mobile broadband Internet access service?
Yes. At Cricket, we take our customers' privacy very seriously. We have a comprehensive Privacy Policy that identifies and describes the way Cricket uses and protects the information we collect about customers and users. You can view Cricket's Privacy Policy at www.cricketwireless.com/privacy.
Where can I get assistance if I have a concern or need more information about my Cricket mobile broadband Internet access service?
If you have questions or concerns about your Cricket mobile broadband Internet access service, please contact us at 1-800-CRICKET (274-2538) or by dialing 611 from your mobile phone.
Heavyweight data users can rely on Cricket for high-speed data. We recommend our Cricket More plan (with 5G network access included with a 5G compatible phone, unlimited data at our fastest speeds*, and a 15 GB Mobile Hotspot**). Or, try our Cricket Core plan*** (unlimited data with download speeds max 8 Mbps (LTE)/ 4 Mbps (4G). Learn more about our newest offering, 5G, at cricketwireless.com/5G.html.
I have been having the same issues seems like it started when they was switching to a fast better "5g" which sucks.. I have a 4g lte Samsung Galaxy Note 10 and a Motorola One 5g and both use to get great service but as of late, one bar just isn't enough... I've called customer service serval times this month and they claim to reset the towers it seems to work better for a few hours then right back to crap... To the point of me looking for other services.. I've been with cricket now for going on 5 years... It sucks I don't want to leave but I need service...
As of March 2023 the cricket service is not any better. I drive for lyft and daily I struggle to remain connected to the Lyft app. I am currently trying to find a carrier service that will work with the Lyft app.
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