Otterbox Replacement
Taneka Tarring
Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. If you hear or see launch/shipping dates regarding a device we have not yet released a launch date for from somewhere other than otterbox.com, companies outside OtterBox have likely determined those dates. If you have questions regarding these dates, please contact that company directly.
Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. There are a wide variety of devices on the market so to determine if your device and the OtterBox case together are intrinsically safe they would need to be tested by a certified testing lab.
The easiest way to remove the Defender Series case is to peel back the outer silicone layer first. Work your way around the device until the entire outer layer is disconnected. Separate the two polycarbonate pieces by releasing the tabs on each corner of the device. You can find our installation and case removal videos here.
To avoid any potential interactions with these types of medical devices, keep OtterBox MagSafe compatible products a safe distance away from your medical device. Otterbox recommends keeping at the MagSafe product 15cm (6 inches) or more apart from your medical device. Otterbox recommends keeping the MagSafe device 30cm (12 inches) apart when wirelessly charging. Consult with your physician and your device manufacturer for specific guidelines.
Warranty claims can be submitted online here. We do collect a small shipping and handling fee for all warranties as it allows us to get you a replacement product as hassle-free as possible. We may occasionally ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement product. Customers who do not comply with these requests may be denied warranty replacements.
You should receive an update on your claim within 72 hours of sending in the required information, followed by a tracking number when the replacement ships. Please check your spam and promotion folders as some email providers may route emails to folders outside your inbox. If more than 72 hours have passed, you can create a new contact with customer service for assistance.
If you cannot find your product online and you are still within the applicable warranty period outlined here, then fill out this form, and we can check to see if your product is still available. For faster processing times, please include your current shipping address in the message field along with details regarding your product and the warranty issue you're experiencing.
If the above do not apply to your situation, then please reply to the denial message with photo(s) of your damaged product(s) next to a piece of paper with your name and date. Make sure that the photo(s) clearly show the damage to the product(s).
All warranty claims will require a small shipping and handling fee. We may also ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement. Customers who do not comply with these requests may be denied a warranty replacement.
If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both domestic and international orders). Once your order ships, you will receive tracking information shortly thereafter.
If you've placed an order online please make sure to review your order confirmation carefully. If you find any errors, please contact us immediately at 1-855-688-7269. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. Please understand that we will not be able to modify your order and will need to cancel the existing order and re-place a new order.
OtterBox is part of the Otter Products family. If you wish to apply for tax exemption, you can do so by creating an account on our business website. Once you create a business account, you can then complete the required tax exemption information form found on the My Account page. Approval can take 1-3 business days.
No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package.
All unrestricted International orders are shipped via USPS International or FedEx International. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. OtterBox has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.
Our shipping database does not recognize this address. Please review the suggested changes and accept if they look correct. If they are not correct, please try another address to ensure your order can be processed and shipped successfully.
My husband needs to replace his Otterbox. The clerk at the Verizon store said it qualifies for a free replacement but you have to go to the Otterbox website. We did that but I can't see how to get the free replacement and chat support was basically useless. Anyone have a suggestion?
FORT COLLINS, Colo., Aug. 8, 2022 /PRNewswire/ -- OtterBox has launched a new program to add an extra layer of protection to your device screen. This new program offers phone screen replacement and screen protector replacement if your device screen breaks with Amplify or Alpha Glass installed.1
"We know a cracked phone screen can be more than a small setback," said OtterBox CEO Jim Parke. "OtterBox seeks to keep you connected to people, places and moments that matter most. Our robust limited lifetime warranty program already covers your case and screen protector, and the OtterBox Protection Program extends that protection to your device screen as well."
OtterBox Amplify and Alpha Glass are designed to keep your display looking brand new. These screen protectors help guard displays from micro scratches and provide shatter-resistant drop protection. While these screens are built to last, sometimes life throws a curve ball, like a face-down drop on a rock, and that's where the OtterBox Protection Program comes in.
The OtterBox Protection Program ensures your display stays looking out of the box fresh even after a screen-cracking fall. Amplify or Alpha Glass can be registered on the corresponding app, tracking proof of purchase once registered so you aren't scrambling for a receipt if your screen breaks. Easily file a claim from the app to replace the screen protector, display or both. The OtterBox guarantee is a limited lifetime warranty on all OtterBox products and this extra step is taking device protection to the next level.
About OtterBox:
OtterBox creates bold products that empower connection. From our humble beginnings in a Fort Collins, Colo., garage, we've leveraged more than 20 years of experience to become the No. 1-selling smartphone case brand in the U.S.2 We've also expanded our portfolio of products to include screen protection, power accessories and business-to-business solutions.
At the core of every OtterBox innovation is the goal of giving. Through the OtterCares Foundation, we invest in programs and projects that inspire kids to be entrepreneurs, philanthropists and makers.
In order to take advantage of the Otterbox warranty and file a claim, the first time I had to document the damage with photos. A dozen or so years ago, you had to use Post-It notes to document the date and whatnot.
However, I started to notice that the corners of the screen protector started to look like they were leaking moisture or something. That is, the protector was no longer adhering to the phone screen, probably because the crack was letting in air. It was affecting the touchscreen, too.
Getting a replacement screen protector under the Otterbox warranty was even easier than getting a new case. I started the process by chatting with Otterbox customer service to find out exactly the steps.
Either way, it makes sense. I know that I was approaching record-books territory with my iPhone that I kept alive and working for six years. A seven-year warranty for a Smartphone case, in that respect, seems completely reasonable.
I have a Samsung Flip Z 5 phone and the OtterBox case is in two parts. The phone keeps sliding out of case. The case is so loose it falls off. Its loses its ability to stay on phone. Can I get a replacement. You need to improve how the case stays on the phone.
Replace my Otterbox Defender which is guaranteed for life I live in Quebec my name is gladson Joseph my address 34route de michaudville st Jude Quebec j0h1p0 please replace it e-mail address gladsonj...@gmail.com
For my iPhone 12
raychonda brown my phone was stolen and damage so i did get my phone back the outer box was mot on my phone i need the whole things I had to order me a new phone and I don't have the case for the phone I have aa Galaxy note ss 10+
Hi
i would like to have my otter box case replaced for my iphone 7 color is blk.It's a two pice case.the plastic back is broke where the iphone jack is.
I will pay the shipping $6.99 just let me no where to send the money?
thank you
Allan pierfon
Mine costs $10 for a13 Android I complained about the original design and they just did nothing now with the new one that they just sent me for my $10 it is exactly what I was expecting to get in the first place end of story thank you
In their policy it had 3 reasons as to why it could get denied.
1.they dont have your correct contact
2.you have no proof of ownership or damage
3.you ordered excessive amounts on your name or on your behalf