Netop Remote Control provides one intuitive interface for complex remote maintenance and user support across more platforms and devices than any other remote control product. Netop Remote Control features industry leading encryption and the most comprehensive security system on the market. And when it comes to security you are in charge; you decide who can delete files, upload new files, change system settings, etc. You can rest assured that your remote sessions and vital information are safe from unauthorized access.
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Netop Remote Contol is easy to deploy and use. It offers an impressive range of features for the price and is best suited to businesses that want swiftly deployed remote support that's tightly locked down against unauthorised use.
Businesses looking for a wide choice of client connection types will appreciate the options offered by Netop Remote Control. Along with guest and host components, it offers a cloud portal for remotely connecting to users' systems and - if you don't want to rely on a third party to host the support sessions -- you can do it all yourself with the optional Netop WebConnect module.
It's also big on security. Access to hosts can be password-protected, and you can authenticate using Windows login credentials and integrate Netop with Active Directory. Netop also offers an optional Security Server module that both maintains a central log-server database and manages network authentication tasks.
Each remote PC must have a host component installed locally, which worked fine on our Windows desktops. However, this hadn't been updated to support OS X El Capitan at the time ofour tests. Larger deployments can be streamlined with Netop's Pack'n Deploy tool, which sends the host to multiple Windows systems, complete with custom configurations.
All of the Netop action takes place at the guest console, which hasn't changed a great deal in many years, other than a lick of paint. Even so, we found it easy to use, presenting a neat row of tabbed folders for each function. For example, we used the Quick Connect tab to browse the network and pull up a list of systems running the host software.
Connecting to a remote host is a simple double-click manoeuvre, while a dropdown menu provides quick access to functions including remote control, a file-transfer window, text chat and audio or video chat. The Demonstrate mode is also handy. This shows the guest's screen on the host computer, allowing support staff to provide visual cues for a particular task.
The remote management feature is very useful, presenting views of the host's hard disks, direct access to the event viewer and task manager, plus Registry editing. In our tests, we could see running services or shared folders and directly control the host. We could even log out the remote user and restart the machine.
Netop's guest console accurately displays hardware and software inventories, and it correctly identified hardware including CPUs, memory and hard disks on our test systems. It also got all the OS versions right and provided a complete list of software applications, along with their installation dates and version numbers.
We needed to enter a user's password every time we connected to their machine, but this can be streamlined using the guest's Netop phonebook. Each entry in the book contains authentication credentials, encryption options, keyboard and mouse behaviour and more, allowing host connections to be initiated immediately.
The WebConnect 2 portal required the host profiles to be reconfigured with the portal's web address, plus a username and password. It provides a list of available devices, which can each be placed into custom groups. Connecting to the remote host is then just a matter of entering a password.
The hosted service only allows for remote control, meaning the range of support features on offer is basic. We could lock, restart or shut down the host, resize the display to fit, and use the Windows key, but that was all.
Dave has produced many thousands of in-depth business networking product reviews from his lab which have been reproduced globally. Writing for ITPro and its sister title, PC Pro, he covers all areas of business IT infrastructure, including servers, storage, network security, data protection, cloud, infrastructure and services.
SMBs that want the best of both worlds from a remote support solution will find NetOp Remote Control delivers on all counts. Its cloud portal lets you control hosts from anywhere over the internet while the NetOp Guest console adds on-premises support services and extra features such as system inventory.
Either way, you'll need the host component installed on each workstation which can be downloaded from the NetOp portal. Enrolment packages streamline the process as these include unique signatures and link the host directly to your web portal account.
Packages are created in the portal and include a name, the period they are valid for and the number of times they can be used. You can also use packages to place hosts in specific portal groups once they've enrolled.
We loaded the default package on multiple Windows 10 hosts which connected to our portal account as soon as the install had finished. Each one appeared in the portal as a new device along with quick access menu options for remote control, file transfer, remote management, chat and a browser-based support console.
Installing the host on our MacBooks running macOS High Sierra was time-consuming, as the DMG package must be downloaded from the NetOp support site. After installing it, we then had to manually configure the host program settings with our portal account details -- a tedious process for sites with a large base of Mac users.
Businesses with large support teams will like the portal's access security as you can assign roles to new users to control what they can do on a host. Options include permissions for full access, view only, keyboard and mouse controls, file transfer and chat.
The new remote control, file transfer, remote management and chat menu options in the portal are designed to work on a host system running the NetOp Guest app. These have been added to give technicians access to wider range of tools than those offered by the portal's browser console.
The Guest can be downloaded from the portal, where we installed it in 3 minutes on a Windows Server 2016 system. You can use it independently of the portal and create a communication profile to log into your cloud account, pick a host from the Quick Connect pane and use the right-click menu to access a wider range of support tools.
Selecting any of the four new features in the portal loads the Guest console and automatically runs the selected task. The Guest's remote control app is vastly superior to the browser version and provides quick access to many more functions including text and audio chat, remotely running programs and accessing the host's Windows Management console.
Using the Guest for on-premises access just requires a profile created for TCP/IP connections and browsing the network displays hosts with this access method enabled. Connection times can be speeded up with the Guest phonebook which stores host details on authentication, encryption and compression.
Host hardware and software inventory can be viewed from the Guest console and we found NetOp to be very accurate. It correctly identified hardware such as CPUs, memory and hard disks, got all the host OS versions right and provided a complete list of software applications.
Mac deployment could be smoother but there's no denying NetOp Remote Control delivers a versatile mix of cloud and on-premises remote support services. It offers great access security and NetOp's new subscription-based pricing makes it even more affordable.
Did you know...that you can include computer sources located anywhere in the world in RGB Spectrum's MultiPoint Control Room Management System (MCMS) or video wall display? You can even control them as if they were local, as an integral part of the RGB Spectrum IP KVM network. You simply install RGB's Netop Remote Control software on the remote computer and the local MCMS or MediaWall source computer and establish the link. You can even connect to and display multiple remote computers simultaneously from a single local computer. There are no distance limitations and the bitrate is automatically optimized for varying network conditions. RGB's NetOp also offers 256 bit encryption with dynamic key exchange and is compliant with many standards such as FIPS and HIPAA.
Cybersecurity researchers on Sunday disclosed multiple critical vulnerabilities in remote student monitoring software Netop Vision Pro that a malicious attacker could abuse to execute arbitrary code and take over Windows computers.
"These findings allow for elevation of privileges and ultimately remote code execution which could be used by a malicious attacker within the same network to gain full control over students' computers," the McAfee Labs Advanced Threat Research team said in an analysis.
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