TECHNICAL SUPPORT ENGINEER -VA(Anderson)

[cool...@thomtech.com]

Over the last decade The Thomson Corporation has evolved into one of
the world's leading information businesses. Thomson companies direct
specialized publishing activities toward the information sectors of
science and engineering; medicine and healthcare; higher education;
library reference services; financial services; and the regulatory
areas of law, tax, accounting and human resources.

TECHNICAL SUPPORT ENGINEER (Anderson)

The Technical Support Engineer (TSE) provides technical &
informational support to Thomson TBUs who have deployed applications
on TEIR infrastructure. As the primary contact for all operational &
technical support, the TSE is responsible for taking a support request
& managing it through to resolution. (Requests will range from
inquiries for general information to complex technical issues and
will come in via phone, e-mail, and the trouble-ticket system.) The
TSE is instrumental in protecting the engineering staff from undue
involvement in problem resolution and will make all attempts to solve
a problem without escalation. In the event of escalation, the TSE
will monitor the request through to resolution, tapping all resources
necessary. The TSE will also be instrumental in building and
maintaining an up-to-date knowledge base of information and
resolutions to technical issues to reduce the number of requests which
require escalation. The successful candidate will posses a minimum of
a high-school diploma and customer service experience in supporting
PCs and windows-based applications in an Internet environment. Strong
technical orientation and experience with WEB browsers and information
retrieval applications are a must.. Excellent written and oral
communication are also required.. Experience with automated
trouble-ticketing systems a plus.

TO ENSURE THE SUCCESS OF YOUR CANDIDACY PLEASE READ:

Always send your day & evening phone numbers.

E-mail resumes are the BEST CHOICE to: COOL...@THOMTECH.COM
Faxed resumes are the NEXT BEST CHOICE for your resume (703) 736-1850
Snail mailed resumes are the LAST CHOICE for your resume.

Please send your resume to the job title & name next to it:

Thomson Technology Services Group, TTR
205 Van Buren St., 3rd Floor,
Herndon, Virginia 20170-5336
Your resume will be held in strict confidence and all calls made to
your office will be very discreet.

Check out our Web site. HTTP://WWW.THOMTECH.COM