A quick note for those who don't feel this topic has been beaten to ....
A mailing from ASQ today, promoting the book "Critical SHIFT: The Future
of Quality in Organizational Performance," says, and I quote:
Management consultants Lori L. Silverman and Annabeth L. Propst claim
that quality is not dead!
Maybe they have the answers. Ms. Propst certainly might.
Jay
--
Jay Warner
Principal Scientist
Warner Consulting, Inc.
4444 North Green Bay Road
Racine, WI 53404-1216
USA
Ph: (414) 634-9100
FAX: (414) 681-1133
email: qua...@a2q.com
web: http://www.a2q.com
Power to the data!