Non-Critical vs. Critical Quality Characteristics (CQC)

[Richard Jennings]

Assuming that Quality Is Not Dead and that we are all working for
Continuous Quality Improvement, we still, all, have only limited
resources to apply to Quality Improvement.

Is there a formal, published methodology which helps to segregate
Critical Quality Characterisitics (CQC) from non-critical so that
companies and practicioners can concentrate their limited resources in
the most productive areas?

And are there planning tools which can help us track progress in these
critical areas?

I will appreciate any references that you can offer to any published
articles, books and papers on these topics. I will also apreciate any
internal studies that you may be willing to share.

Thanks,
Richard Jennings
rmj...@connix.com

[Grant...@aol.com]

In a message dated 12/19/98 3:22:54 PM Eastern Standard Time,
rmj...@connix.com writes:

<< Is there a formal, published methodology which helps to segregate
Critical Quality Characterisitics (CQC) from non-critical so that
companies and practicioners can concentrate their limited resources in
the most productive areas? >>

There are a nuber of methods.
One well-known method is FMEA, which is used by the automotive industry.
Another method, Integrated Process Management, uses KIV (Key input variables)
and KOV (Key Output Variables).

Grant...@aol.com
Ninety Six SC