IBM support portal Broken?

[Allan Staller]

Get partial display of support portal Home Page.

https://www.ibm.com/support/home/entry/portal/support



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[Jousma, David]

We have been running into this. At the bank we are still on IE 11. Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer MS Edge seems to work, but my workstation is still Win7.

_________________________________________________________________
Dave Jousma
Manager Mainframe Engineering, Assistant Vice President
david....@53.com
1830 East Paris, Grand Rapids, MI  49546 MD RSCB2H
p 616.653.8429
f 616.653.2717

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Allan Staller
Sent: Wednesday, August 30, 2017 9:56 AM
To: IBM-...@LISTSERV.UA.EDU
Subject: IBM support portal Broken?

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This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated.

[Jousma, David]

Oh, and I should have added that some of my team mates noticed it already last week, but neglected to tell anyone, they just moved over to Firefox which works.

[Turner Cheryl L]

Some of us don't have the leisure of changing our browser option or version, so I certainly hope that's not the fix.

Right now IBMLINK prompts for userid/password but after supplying, just sits there like it didn't understand (no spinning/thinking wheel). I reported the problem we are experiencing to IBM.

[Dan Little]

IE11 here too and people are having to use Chrome.

[Jousma, David]

Well, honestly, I bet this wasn’t planned by IBM, and we'll probably see them fix this, but they did me a big favor. IE 11 on our shop workstations was a real dog, having to restart it multiple times per day due to lockups. Running Chrome at work (in a sanctioned fashion) is like a breath of fresh air. Typical non-business related websites like cnn.com foxnews.com, etc would constantly cause brower to stop unexpectedly, but I couldn’t call the helpdesk for those...

[Dyck, Lionel B. , TRA]

I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead.

One little step (maybe)

Where is the legendary IBM support and service and RAS?

--------------------------------------------------------------------------
Lionel B. Dyck
Mainframe Systems Programmer - TRA

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Dan Little
Sent: Wednesday, August 30, 2017 12:23 PM
To: IBM-...@LISTSERV.UA.EDU

[Turner Cheryl L]

Something happened just broke loose. I can now get to IBMLINK.

[Jesse 1 Robinson]

Our experience is similar. What appears not to work is Win7 with IE11. Chrome is OK. One colleague still has IE10, and he's OK.

It's pretty frustrating when they tell you to report a problem via a mechanism that *is* the problem. Like having to report a telephone line problem over the problem line. ;-(

.
.
J.O.Skip Robinson
Southern California Edison Company
Electric Dragon Team Paddler
SHARE MVS Program Co-Manager
323-715-0595 Mobile
626-543-6132 Office ⇐=== NEW
robi...@sce.com

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA)
Sent: Wednesday, August 30, 2017 10:38 AM
To: IBM-...@LISTSERV.UA.EDU
Subject: (External):Re: [EXTERNAL] Re: IBM support portal Broken?

I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead.

One little step (maybe)

Where is the legendary IBM support and service and RAS?

--------------------------------------------------------------------------
Lionel B. Dyck
Mainframe Systems Programmer - TRA

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Dan Little
Sent: Wednesday, August 30, 2017 12:23 PM
To: IBM-...@LISTSERV.UA.EDU
Subject: [EXTERNAL] Re: IBM support portal Broken?

IE11 here too and people are having to use Chrome.

On Aug 30, 2017, 1:01 PM -0400, Turner Cheryl L <Cheryl....@irs.gov>, wrote:
> Some of us don't have the leisure of changing our browser option or version, so I certainly hope that's not the fix.
>
> Right now IBMLINK prompts for userid/password but after supplying, just sits there like it didn't understand (no spinning/thinking wheel). I reported the problem we are experiencing to IBM.
>
> -----Original Message-----
> From: IBM Mainframe Discussion List [mailto:IBM-...@listserv.ua.edu] On Behalf Of Jousma, David
> Sent: Wednesday, August 30, 2017 11:04 AM
> To: IBM-...@listserv.ua.edu
> Subject: Re: IBM support portal Broken?
>
> Oh, and I should have added that some of my team mates noticed it already last week, but neglected to tell anyone, they just moved over to Firefox which works.
>
> _________________________________________________________________
> Dave Jousma
> Manager Mainframe Engineering, Assistant Vice President david....@53.com
> 1830 East Paris, Grand Rapids, MI  49546 MD RSCB2H p 616.653.8429 f 616.653.2717
>
>
> -----Original Message-----
> From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Jousma, David
> Sent: Wednesday, August 30, 2017 11:02 AM
> To: IBM-...@LISTSERV.UA.EDU
> Subject: Re: IBM support portal Broken?
>

> We have been running into this. At the bank we are still on IE 11. Servicelink and ShopZ both don't work. Had to get Chrome installed. The newer MS Edge seems to work, but my workstation is still Win7.
>
> _________________________________________________________________
> Dave Jousma
> Manager Mainframe Engineering, Assistant Vice President david....@53.com
> 1830 East Paris, Grand Rapids, MI  49546 MD RSCB2H p 616.653.8429 f 616.653.2717
>
> -----Original Message-----
> From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Allan Staller
> Sent: Wednesday, August 30, 2017 9:56 AM
> To: IBM-...@LISTSERV.UA.EDU
> Subject: IBM support portal Broken?
>

> Get partial display of support portal Home Page.
>
> https://www.ibm.com/support/home/entry/portal/support

[Jesse 1 Robinson]

Working here now too.

[Allan Staller]

Thx. That was it. Edge works fine. IE 11 does not work.

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Jousma, David
Sent: Wednesday, August 30, 2017 10:02 AM
To: IBM-...@LISTSERV.UA.EDU
Subject: Re: IBM support portal Broken?

[Allan Staller]

Standard refrain:

The "new tools" are not as reliable, functional or available as the tools they are replacing"

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA)
Sent: Wednesday, August 30, 2017 12:38 PM
To: IBM-...@LISTSERV.UA.EDU

[Allan Staller]

Win10/IE11 does not work

::DISCLAIMER::
----------------------------------------------------------------------------------------------------------------------------------------------------

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted,
lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents
(with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates.
Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the
views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification,
distribution and / or publication of this message without the prior written consent of authorized representative of
HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately.
Before opening any email and/or attachments, please check them for viruses and other defects.

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[Pommier, Rex]

To (mis)quote a line from the Lord of the Rings movie. "And some things that should not have been forgotten were lost. History became legend. Legend became myth."

Rex

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Dyck, Lionel B. (TRA)
Sent: Wednesday, August 30, 2017 12:38 PM
To: IBM-...@LISTSERV.UA.EDU

Subject: Re: [EXTERNAL] Re: IBM support portal Broken?

I called to report the issue, the voice recording suggested going to ibm.com/support which was a mostly blank page that had zero info other than an option to translate the page into some other language. I pressed the button for a Sev 1, thinking that would be the quickest, and after 5+ minutes listening to a recording got to talk to someone who didn't know what to do as the support site is not a valid 'product'. She volunteered to inform her supervisor/lead.

One little step (maybe)

Where is the legendary IBM support and service and RAS?

--------------------------------------------------------------------------
Lionel B. Dyck
Mainframe Systems Programmer - TRA

<snipped because I'm veering off into the woods>

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[Jousma, David]

Looks like IBM made a change. IE11 is working again at my location.

_________________________________________________________________
Dave Jousma
Manager Mainframe Engineering, Assistant Vice President
david....@53.com
1830 East Paris, Grand Rapids, MI  49546 MD RSCB2H
p 616.653.8429
f 616.653.2717

-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-...@LISTSERV.UA.EDU] On Behalf Of Allan Staller
Sent: Wednesday, August 30, 2017 3:14 PM
To: IBM-...@LISTSERV.UA.EDU
Subject: Re: IBM support portal Broken?

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[Allan Staller]

Working here now as well.
IE11/Win10