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Outsource Helpdesk Services
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Darren
Feb 25, 2004, 12:10:51 PM2/25/04
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I run a small information security and systems integration company
that would like to offer a 1-800 helpdesk number to customers that
contract for eight or more hours a month. I'm looking at implementing
an open source helpdesk app that the HD staff could use to escelate
problems and that customers could submit service requests through.
that would like to offer a 1-800 helpdesk number to customers that
contract for eight or more hours a month. I'm looking at implementing
an open source helpdesk app that the HD staff could use to escelate
problems and that customers could submit service requests through.
Does anyone have any expereience with this type of use from the
perspective of a small consulting firm?
TIA -
Darren
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