Problem with RAW Installation

[Catherine Royer]

I just installed RAW on my new laptop. The icon appears on my desktop (PC laptop Windows 11). But when I click on the icon I don't get the GUI. I get an empty black window.  Does anyone know what I should do?

Thanks for any insight

Sincerely Cathy Royer

[Jesse Hopkins]

Hi Cathy,

A couple of questions and then a couple of suggestions.

Questions:

1) Is this an x86 chip (Intel/AMD) or a ARM chip (e.g. Snapdragon)?

2) Does the black window stay up, or just open and close shortly thereafter?

3) What version of RAW are you installing?

Suggestions:

1) Make sure you're using the Windows 11 version of the installer, in the latest version of RAW (2.3.1): https://bioxtas-raw.readthedocs.io/en/latest/install/win_prebuilt.html

2) If the black window stays open, try leaving it for a while (a few minutes). Sometimes the first time you start RAW on a computer it has to do some work in the background, which on windows can show just that black window without the GUI for a bit (though on a new laptop this should usually be pretty fast).

3) You could try running it as administrator (right click and select Run as Administrator), which might help.

All the best.

- Jesse

----

Jesse Hopkins, PhD (he/him)

Director, BioCAT

Sector 18, Advanced Photon Source

Research Associate Professor, Illinois Tech

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