Dji Mavic 3 Pro Crash

[Brandi Wendelberger]

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There are three things that I really want to highlight, as there's a lot to consider when a drone crashes. Sometimes it can set you back financially, and sometimes it can affect you mentally, as you might become a bit gun-shy.

Regarding the Pro and the flight log that shows the ESC error in the top corner, I was actually on a job site flying my drone, taking some stockpile measurements. I was manually taking the photos to stitch them later using Drone Deploy. After I did the first pile, I was looking at a set of plans to figure out where I had to fly next.

As for a quick damage assessment of the actual drone, it fared pretty well for falling from about 100 feet high. There's no damage to any of the legs; they still fold and work completely fine, which is nice.

However, I can't say the same for the gimbal, which became completely detached from the drone. That would need to be completely replaced. I'd also need a new ESC for the one that failed, and I'm missing a propeller here, which I can only imagine fell off during the impact.

But no, it was just hovering there and fell out of the sky. This brings us to the first point I want to make in this video: be careful with your drone. I made a video about two years ago where my Inspire 2 completely fell out of the sky on its own.

I had just gotten it fixed and took it out for its first test flight. The drone spun like a top, fell to the ground, and was completely destroyed. For me, this was a huge wakeup call because I had no control over what happened with the drone at that moment.

Thankfully, during my first test flight, it was over a golf course where literally nobody was. It was a nice open area for testing, but what if something had happened on a later flight, or the flight after that?

What if it happened when I was 10 flights in after that repair, over a busy neighborhood, photographing or taking video of a home, and the drone fell on somebody's car, roof, or someone in the neighborhood?

For example, with this crash of my DJI Mavic 3 Pro, which I can't stop looking at, it looks terrible. It fell over a job site; there was nobody there, which was fine. It fell in some grass. When I picked it up, of course, I had to use a different drone to finish off my shoot.

At that point, I was relieved it happened in an area that wasn't populated. I do a lot of flying in the city and neighborhoods, and if this drone had fallen over the Schuylkill River and into the water, it would be completely gone. I'd have no shell to go and recover. So, these things can happen at any time, and the first thing I really want to emphasize in this video is to be careful with your drone because anything can happen at any moment.

Moving on to point number two: I am very upset with myself for deciding to use one of my most expensive drones to complete a service that is one of the more inexpensive options I offer. A stockpile measurement is really volume-based; it's something you want to offer at a lower cost so more people use you, allowing you to bring in more business.

That's how I market the stockpile measurements, because they're very easy to do and require like no post-processing work. It's just flying, taking your photos, uploading them to Drone Deploy, finding the measurements, and then sending them off to your client. It's very easy, which again is why I charge so little for it, and then I get more work because of it.

But why would I use a drone that costs several thousand dollars to complete that task when I could just use a Mini 4 Pro? This drone is so much less expensive and would get the job done in the same way.

I guarantee you that for any of the shoots I do in any given week, whether they're real estate-related, construction-related, or just for a general client who wants aerial photos and videos, they wouldn't be able to tell the difference between the Mini 4 Pro and the Mavic 3 Pro's camera.

Well, honestly, they have the same flight time, but I prefer all the conveniences of having a larger drone like the Mavic 3 Pro over the Mini 4 Pro, and that's why I fly this drone often. But I think to myself, if I'm doing a shoot that's only several hundred dollars and then I fly my drone that's several thousand dollars and break it.

So, after all this ranting, the second point I want to make is that no matter what you're doing out there with your drone, chances are you could do it with a cheaper option. So, if you're someone looking to get a drone, go for something less expensive because chances are, nobody's going to know the difference in the quality of the images you produce.

Now, finally, the third point I want to hit on in this video is about getting your drone repaired by DJI. I've unfortunately had to get a lot of drones repaired by them, but the process is always super smooth, very easy, and also very affordable.

Alright, so I finally got my Mavic 3 Pro back from DJI after being repaired. They turned it around fairly quickly, and it was also an inexpensive fix. What I want to do in this portion of the video is go over my experience using DJI's repair services outside of their Care Refresh plan, because I didn't opt to purchase that for my Mavic 3 Pro. Instead, I was just going to pay the bill when it was sent to me.

But instead, oh look at that, it actually does come inside of this small little box here. So, this here is the Mavic 3 Pro that I received back from DJI. We can go ahead and open up the box to reveal the actual drone itself. I don't usually do live unboxings here, but we'll switch it up for this video.

Alright, so tear the box open, and it just comes inside of this small little plastic wrap. I'm speaking from experience because I've gotten drones fixed by DJI in the past, and looking at this drone, each time I've gotten it fixed from DJI, it looks brand new.

It still has stickers on it, comes with brand new propellers, and a brand new never-used propeller guard and gimbal guard. The way you can tell that it's brand new and never used is because this section right here isn't worn out.

This leather strap sometimes gets worn out and a little bit warped when you use it. So, I have pretty much a brand new drone here from DJI, which is awesome, because I feel like there were a couple of issues with my drone that I wanted addressed outside of the actual crash.

Now, there are probably two things that you want to know: how much did it cost me, and how long did it take DJI to actually get the drone back to me from the time I sent it? So, it only cost $68, and it took DJI 21 days or 3 weeks to turn around this repair, from me shipping it to them to me receiving it back from them.

Now, to give you a quick breakdown or a detailed view of the entire timeline: I crashed my drone on Thursday, December 28th. I shipped it on Friday, December 29th. It was then received by DJI on Saturday, January 6th. Of course, the holidays kind of slowed things down there.

They didn't end up diagnosing my drone or looking at it until Tuesday, the 9th. They then quoted me, and I paid on Wednesday, the 10th. They completed the repair on Thursday, the 11th, and shipped it out that same day. Then, I received it on Wednesday, the 17th.

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