Pros Tech Support

[Adrienne Borgman]

ThePROS Customer Support team aims to simplify the customer experience, improve customer engagement, and use expanded insights to deliver the best end-value. Dedicated to providing customers with a consistent support experience that delivers effective, high quality solutions, the Customer Support department enables our partners to drive more value from their investment in PROS technology.

Whether your project requires ongoing care or moderate configuration, our PROS Professional Services Consultants can help guide you through the process with a Configuration Change Request Ticket (CCRT). A CCRT gives you easy, trackable access to the resources you need to make the changes that are best for you and your business.

Through a CCRT, you can configure enhancements to better adapt to business process changes, receive expert support for customized scripts, interfaces and configurations, and get customized recommendations and performance tuning, all specialized for you and your project.

CCRTs can be opened and monitored through PROS Connect and are configured based on the unique needs of each client. No two solutions are the same, and our skilled experts are here to make sure every CCRT is designed with the client in mind.

The Customer Success team acts as a partner to deliver measurable value from your investment. As a part of your investment in PROS, you will be paired with a Customer Success Manager (CSM) who will act as a concierge throughout your journey as a PROS customer.

The Tech Support Pro service offers access to U.S. based technical experts who can help with the installation, set up, configuration, troubleshooting and use of connected devices within your home, including computers, printers, smartphones, gaming consoles, software, applications, and certain "Internet of Things" items that utilize network connectivity to send and receive data. Equipped with remote diagnostics tools, agents can help detect and clear viruses, improve performance with a slow PC, and get all of the customer's non-Verizon devices connected and working correctly. Tech Support Pro doesn't cover the equipment provided by Verizon for use with Verizon services.

This product is no longer available and has been replaced with Verizon TechSure. Verizon Tech Support Pro customers may continue to use Verizon Tech Support Pro, however, if you cancel the service, you would not be able to resubscribe.

Established as a business help desk, Tech Support Pro is designed to support the installation, set up and troubleshooting of networks, computers, printers, smartphones, gaming systems, software, applications and certain "Internet of Things" items that utilize network connectivity to send and receive data. It also offers extended services, including data migration support, and an available smartphone tool. As a Tech Support Pro customer, you have access for an additional charge to Tech on Demand, which makes certified onsite technicians available for assistance with non-Verizon installation and troubleshooting needs. It does not support the equipment provided by Verizon for your Verizon Internet or TV services.

If you already have Verizon Broadband you can start using Tech Support Pro immediately. If you are ordering new Verizon Broadband (Fios or HSI), your Tech Support Pro subscription will be available for use as soon as your services are installed.

As a Tech Support Pro customer you have access, for an additional charge, to Tech on Demand, which makes certified onsite technicians available for assistances with non-Verizon installation and troubleshooting needs. Tech on Demand is provided by an independent provider of professional installation and support services. Tech on Demand services are not provided by Verizon.

Yes, Tech Support Pro agents are available 24 hours a day, seven days a week, 365 days a year. Call anytime you need technical assistance, even in the middle of the night or on a holiday. We're always here, waiting to help you.

You will receive a welcome text when your Verizon Internet service is installed so you can connect to a Tech Support Pro agent for assistance with installation and set-up of 3rd party devices. It does not support the equipment provided by Verizon for your Verizon Internet or TV services.

While a software download is not required to receive remote or onsite support, we recommended that you download the Quick Connect software to improve your remote support experience. You are also encouraged to download the MyFios app, which supports easy contact with a Tech Support Pro agent via phone.

Tech Support Pro includes support for moving up to 50GB of pictures, videos, and music, and provides tools to help customers perform more robust data migration tasks. For more advanced support a fee based service ($40.00) is available for live agent assistance for heavy data migration needs.

The site is secure.

The ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Tech support scammers may try to trick you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns you about a security issue on your computer and tells you to call a phone number to get help.

If you need help fixing a problem, go to someone you know and trust. Many software companies offer support online or by phone. Stores that sell computer equipment also offer technical support in person.

If you paid a tech support scammer with a credit or debit card, you may be able to stop the transaction. Contact your credit card company or bank right away. Tell them what happened and ask if they can reverse the charges.

If you gave your username and password to a tech support scammer, change your password right away. If you use the same password for other accounts or sites, change it there, too. Create a new password that is strong.

When you report a scam, the FTC uses the information to build cases against scammers. Are you skeptical that reporting scams will make a difference? Watch this video to learn how your story helps the FTC stop scammers.

Gentlemen, I appreciate the help. However, I've repeatedly gone through the highly obvious SUPPORT button at the top of the page only to be taken to support responses to problems, none of which apply to my situation. And as far as I can tell there is no email link to reach support - thus my request for a tech support EMAIL.

And, I've repeatedly gone through the steps above to deactivate the plugin. after speaking with Boris FX support I've been instructed to contact a live person at Magix - this is why I wondered if anyone had an EMAIL link to request help.

"Click the FIND A SOLUTION button.

Click Technical problems / Errors.

Click the product you are using from the choices provided.

A list of answers for different issues will appear.

If none of those address the issue click SEARCH FOR OTHER SOLUTIONS.

Type the issue you are experiencing into the search bar provided.

Click FIND A SOLUTION.

Click SEND A SUPPORT REQUEST.

Log into your support account.

Type the description of the issue.

The Direct Link to Support is also contained in the LINK I already gave you. I won't republish it again on basic Education principles. It will take the same amount of time to receive an answer; entitlements really don't work very well here.

I suspect our support requests are indeed being delivered by EMAIL, but that really doesn't need to concern you, because it is only direct contact you seek, in as many ways as one of us could know how.

We help those who help themselves. That is an iron-clad guarantee. I estimate you have now used over two hours of volunteer time for something we all figured out on our own. Hope you are doing better now.

MAGIX is not alone here - so many companies these days (e.g. ISPs, phone companies, Cable TV, Norton, and so on and on and on) put their phone numbers and email addresses in the most obscure places on their web pages. It used to be that you could click on Contact Us and contact phone numbers and email addresses would be there, but very often now no longer. Contact Us is now commonly just a list of FAQs and community forums that in my experience rarely address the problem at hand. To find a phone number or email address means having to employ Sherlock Holmes and Dr Watson in order to find those contact avenues which are secreted somewhere on the website no doubt in the hope that few will ever find them.

Out of respect to those who have come here to learn and enrich their lives by undertaking a new hobby, I have removed my post, and I apologize almost unconditionally for the rant. I've had my "hamberger" moment, and it's time to greet a new day, thank the Muses for good health, and move along with the rest if the spaceship. School is out.

Your MacBook Pro comes with 90 days of complimentary technical support and a one-year limited warranty. Purchase AppleCare+ for Mac to extend your coverage from your AppleCare+ purchase date and add unlimited repairs for accidental damage from handling, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other repairable accidental damage, plus applicable tax.

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