Any BIO-RAD email, gopher, or WWW address?
Tracy Aquilla
support. |-{ Basically, first you sit on hold for about twenty minutes, then
you usually get a tech. rep. with very limited knowledge who often can't or
won't help. My attempts to contact their sales rep. have been equally
frustrating. This is typical of most big companies. When I complained to the
tech. rep. about this today, he replied that I was just lucky I wasn't
dealing with Microsoft!! NOT quite the apology I wanted. Although it may not
help me much at this point, I was wondering if anyone knows of another way
for me to reach the folks at Bio-Rad besides the phone, which clearly isn't
working for me. If so, please post here or email directly to me. Thanks.
Stay tuned for more on Bio-Rad tech. serv. If I don't get some satisfaction
very soon I'll post the details...
tracy
Thomas T. Aquilla, Ph.D. .***. .***. .***. .***.
Molecular Physiology and Biophysics * | | | * * | | | * | | | *
University of Vermont Medical College* * | | | * * | | | * * | | | *
Health Science Complex, Given E-201* * | | | * | | | * * | | | *
Burlington, VT 05405-0068 '***' '***' '***' '***'
Hiranya Roychowdhury
I have had very similar experience more than once. I wonder why a company
of BioRad's repute would man their 'Technical Support' phone lines with
people that obviously lack the minimum knowledge in the physical sciences.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
Hiranya S. Roychowdhury
Plant Genetic Engineering Lab.
Box 3GL, NM State Univ.
Las Cruces, NM 88003
Phone: (505) 646-5785
hroy...@nmsu.edu
<<<<<<<<<<<<<<<<<<<<<<<<<<<
Morris Paterson
In article <aquilla.1...@sadye.emba.uvm.edu>
aqu...@salus.med.uvm.edu "Tracy Aquilla" writes:
> I've just had a GREAT time trying to extract info from Bio-Rad's tech.
> support. |-{ Basically, first you sit on hold for about twenty minutes, then
> you usually get a tech. rep. with very limited knowledge who often can't or
> won't help. My attempts to contact their sales rep. have been equally
> frustrating. This is typical of most big companies. When I complained to the
> tech. rep. about this today, he replied that I was just lucky I wasn't
> dealing with Microsoft!! NOT quite the apology I wanted. Although it may not
> help me much at this point, I was wondering if anyone knows of another way
> for me to reach the folks at Bio-Rad besides the phone, which clearly isn't
> working for me. If so, please post here or email directly to me. Thanks.
> Stay tuned for more on Bio-Rad tech. serv. If I don't get some satisfaction
> very soon I'll post the details...
> tracy
I sympathise entirely. Try Email. The following is an extract from:
> *************************************************************
> * Frequently Asked Question (FAQ) list *
> * for bionet.molbio.methds-reagnts *
> * version 02.21.06.1995 (version.day.month.year) *
> *************************************************************
> Bio-Rad Laboratories
> Connie Rickey
> Phone: (510) 741-6781
> E-mail: cri...@haley.genetics.bio-rad.com
which may be obtained as:
ftp://ftp.ncifcrf.gov/pub/methods/FAQlist
gopher://gopher.bio.net/00/METHDS-REAGNTS/METHODS.FAQ
Good luck!
--
Morris Paterson Mor...@molec.demon.co.uk
U12...@uicvm.uic.edu
>
>On Tue, 18 Jul 1995, Tracy Aquilla wrote:
>
>> support. |-{ Basically, first you sit on hold for about twenty minutes, then
>> you usually get a tech. rep. with very limited knowledge who often can't or
>> won't help. My attempts to contact their sales rep. have been equally
>> frustrating. This is typical of most big companies. When I complained to the
>> tech. rep. about this today, he replied that I was just lucky I wasn't
>> dealing with Microsoft!! NOT quite the apology I wanted. Although it may not
>> help me much at this point, I was wondering if anyone knows of another way
>> for me to reach the folks at Bio-Rad besides the phone, which clearly isn't
>> working for me. If so, please post here or email directly to me. Thanks.
>> Stay tuned for more on Bio-Rad tech. serv. If I don't get some satisfaction
>> very soon I'll post the details...
>> tracy
>>
>> Molecular Physiology and Biophysics * | | | * * | | | * | | | *
>> University of Vermont Medical College* * | | | * * | | | * * | | | *
>> Health Science Complex, Given E-201* * | | | * | | | * * | | | *
>> Burlington, VT 05405-0068 '***' '***' '***' '***'
>>
>>
>
>I have had very similar experience more than once. I wonder why a company
>of BioRad's repute would man their 'Technical Support' phone lines with
>people that obviously lack the minimum knowledge in the physical sciences.
>
> >>>>>>>>>>>>>>>>>>>>>>>>>>>
> Hiranya S. Roychowdhury
> Plant Genetic Engineering Lab.
> Box 3GL, NM State Univ.
> Las Cruces, NM 88003
> Phone: (505) 646-5785
> hroy...@nmsu.edu
> <<<<<<<<<<<<<<<<<<<<<<<<<<<
>
Fax: 1-815-968-7316 e-mail: Pierc...@mcimail.com
GOOD SERVICE!!!
Tracy Aquilla
aqu...@salus.med.uvm.edu (Tracy Aquilla) wrote:
>I've just had a GREAT time trying to extract info from Bio-Rad's tech.
>support. |-{
>Stay tuned for more on Bio-Rad tech. serv. If I don't get some satisfaction
>very soon I'll post the details...
> tracy
Well here's the follow up. First, thanks to those who responded with
sympathy and Bio-Rad's email address. I got a call from the Bio-Rad sales
rep. yesterday, and she was very helpful (much better than tech support
was). My problem is currently in the process of being cleared up now.
Hopefully, this won't take too long! So far, I'm satisfied. FWIW, I also got
a call today from a rep. from another company who saw my post, asked if was
having a problem with electroporation, and offered to help even if I had an
electroporator made by another manufacturer! That was really nice. Bio-Rad
might just want to improve their phone-in tech. serv. in the future. Now I
know who to call when I buy an electroporator.
tracy (no affiliations with anyone)