US-GA-Atlanta Customer Service Manager - FullTime
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Name: William Alexander
Address: 737 Yorkshire Road
City State, Zip: Atlanta GA, 30306
Country: United States
Phone: 404-877-1216
Email: mailto:walex...@attbi.com
Type
of work: FullTime
Site Preference: Onsite or Offsite
Availability: Immediately
Salary Requirements: 51-60,000 per year
Citizen Status: US
Education: Some College
Relocation
Choices:
Central Region - IL, KS, MO, NE
New England Region - CT,MA,ME,NH,RI,VT
Southeast Region - AL,FL,GA,MS,TN
West Coast Region - AK,CA,HI,OR,WA
Objective:
Position
in a growing company in Customer Service, Project Management, or Technical Sales where I can utilize my technical, organizational, and leadership skills as part of a team.
Resume:
Experience
Radiant
Systems, Inc., April 2001 - January 2003
Alpharetta, GA
Client Services Manager/Project Manager
Report to Director of Client Services. Manage all aspects of client relationship
in regards to services offered. Includes field installations, technical support, field hardware replacement, and custom development implementation. Managed team of eleven support
technicians. Led investigative team of Quality Assurance, development, and third level support in researching defects in field. Upon completion of investigation, managed team and
resources to reach agreed resolution. Responsible for proposals to client, management of installation schedule, negotiated pricing, developed processes, and worked to streamline
current processes.
Impresse Corporation, December 1999 - Feburary 2001
Sunnyvale, CA
Project Manager
Reported to Director of Post-Sales. Responsible for implementation
of customization and integration projects with clients in the United States and Europe. Managed customization projects for clients such as General Motors, Whirlpool, Enron, Merrill
Lynch, Adobe, Chase Manhattan, and many others. Contracts ranged from $100,000 to $8,000,000. Managed Quality Assurance for all areas of the customization of proprietary software.
Worked directly on three different product launches of the Impresse product. Worked directly with Consultants, System Engineers, and DBAs integrating a web-based application to
customers’ internal software. Traveled to customer sites, representing pre-sales, to propose potential projects to clients. Member of documentation team for ISO certification in
Europe and United States. Wrote many internal processes and maintained department schedule. Worked with most PC and Macintosh applications, as well as HTML, XML & SQL. Additional
duties included analysis of code structure and determining which type of code to implement for certain product features.
Client Services
Reported to Director of Customer Services.
Responsible for solving customer problems in all aspects of company proprietary and web-hosted software. Worked directly with software engineers and Product Marketing to enhance
the current software to better serve our customers in respect to all areas of print collateral purchasing and sales. Traveled to client sites to organize, design, and implement
custom configurations and integrations in respect to customer domains. Designed and maintained internal customization directory on corporate intranet.
Harbor Printing, August
1999 - December 1999
Redwood City, CA
Production Manager
Reported to Senior Production Manager and CEO. Responsible for scheduling and maintaining cost efficiency of all
projects in house. Analyze cost estimates and production schedules and adjust if necessary to save money as well as time. Handled all forms of outside vendors in respect to scheduling
and price negotiation. Managed nightshift employee base of 40.
Graphic Press, Inc., June 1993 - July 1999
Norcross, GA
Sales
Reported to CEO and VP of Sales for mid-size
commercial Graphics Company. Responsibilities included introducing capabilities of company to advertising agencies outside of the local market. Perfected methods of doing business
from a remote location without sacrificing time. Extensive technical knowledge of high quality commercial sheet fed printing, film for publication, digital retouching, and illustration,
as well as conventional and digital photography.
Customer Service Representative
Reported to Production Manager of Print Services. Handled jobs in house for four salesmen
with total billings of three to four million dollars. Responsibilities included estimating, scheduling, and routing of materials through outside vendors, shipping, and final billing
to client. Negotiated pricing with vendors and clients. Developed a strong knowledge of film for publication.
Education
Georgia State Atlanta, GA
Major - Economics
Attended
1990 - 1992
Dekalb College Atlanta, GA
Major - Economics
Attended 1992 - 1994
Software Knowledge
HTML, SQL, XML, Windows 95, 98, NT, 2000 Professional, 2000 Server,
XP, Microsoft Project, Word, Access, Excel, PowerPoint, Outlook, Front Page, MSDN, Netscape LDAP Management, Quark, Oracle 8i, Macromedia Dreamweaver, Siebel, Peoplesoft, Vantive,
Rational Clear Quest & Clear Case, Home Time 4.5, Adobe Photoshop, Illustrator, Acrobat, Time Slips. General knowledge of LAN/WAN environment
Specific Skills:
Business Operations:Management
Analysts
General Technology:Acceptance Testing
General Technology:Project Life Cycle
General Technology:Analysis
General Technology:Asset Management
General Technology:Bar
Code Systems
General Technology:Business
General Technology:Call Center
General Technology:Call Processing
General Technology:Capacity Planning
General Technology:Case Preparation
General
Technology:Computer and Information Technology
General Technology:Configuration Management
General Technology:Contract Negotiation
General Technology:CRM (Customer Relationship
Management)
General Technology:Customer Relations
General Technology:Documentation
General Technology:Ecommerce
General Technology:Hardworking
General Technology:Information
Technology
General Technology:Internet
General Technology:Internet Consultant
General Technology:Internet Protocol
General Technology:IT Management
General Technology:Knowledge
Management
General Technology:Peer Leadership
General Technology:PeopleSoft HRMS
General Technology:Performance Consulting
General Technology:Planning
General Technology:Problem/Change
Management
General Technology:Process Improvement
General Technology:Program Management
General Technology:Project Control
General Technology:Project Estimating
General Technology:Project
Leadership
General Technology:Project Management
General Technology:Project Management Tools
General Technology:Project Manager
General Technology:Project Planning & Scheduling
General
Technology:Project Quality Assurance
General Technology:Project Resource Management
General Technology:Project Risk Management
General Technology:Project Scheduling
General
Technology:Proposal Writing
General Technology:Quality Management
General Technology:Requirements
General Technology:Requirements Definition
General Technology:Requirements
Documentation
General Technology:Risk Management
General Technology:Sales and Marketing
General Technology:Software Acquisition Management
General Technology:Software Documentation
General
Technology:Stratagic Planning
General Technology:Strategic Planning
General Technology:Support Customer Service
General Technology:Support Desktop Backup/Restore
General Technology:Support
Desktop Systems Configuration
General Technology:Support Desktop Systems Troubleshooting
General Technology:Support Desktop Systems Upgrades
General Technology:Support Peripherals
Troubleshooting
General Technology:Support Problem Analysis
General Technology:Support Problem Characterization
General Technology:Support Problem Reproductions
General Technology:Support
Problem Resolution
General Technology:Support Problem Tracking
General Technology:System Analyst
General Technology:System Configuration
General Technology:System Integration
General
Technology:System Upgrade/troubleshooting
General Technology:Systems Help Desk Management
General Technology:Systems Job Scheduling
General Technology:Systems Production Support
General
Technology:Technical Proposals
General Technology:Technical Support
General Technology:Testing and QA concepts
General Technology:Trade Shows
General Technology:Training Development
General
Technology:Training Internet skills
General Technology:Vendor Management
Job Type:Advertising, Marketing, Public Relations
Job Type:Arts Entertainment and Media
Job Type:Business
Development
Job Type:Business Operations
Job Type:Consulting
Job Type:Consulting - Technical
Job Type:Consulting Services - Non Technical
Job Type:E-Business Management
Job
Type:Entertainment
Job Type:Food Service
Job Type:Information Technology
Job Type:Information Technology - All Others
Job Type:Internet/E-Commerce
Job Type:IT Management
Job
Type:Lodging
Job Type:Printing
Job Type:Product Management
Job Type:Restaurant and Food Service
Job Type:Retail/Wholesale