ERROR MESSAGE "There was an error joining the conference"

[Jay Martinson]

Please help. BBB was working fine for my students until last Thursday. Now every time they (or I) click to join a conference we receive the error message "There was an error joining the conference." Appears to be a BBB server issue but it has been 5 days and no resolution yet. Also, how can I contact BBB directly with no contact options?  Thank you.

[Nikola]

Contact the site administrator

вт, 17 груд. 2024 р. о 04:19 Jay Martinson <onutr...@gmail.com> пише:

Please help. BBB was working fine for my students until last Thursday. Now every time they (or I) click to join a conference we receive the error message "There was an error joining the conference." Appears to be a BBB server issue but it has been 5 days and no resolution yet. Also, how can I contact BBB directly with no contact options?  Thank you.

--
You received this message because you are subscribed to the Google Groups "bigbluebutton-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-u...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/bigbluebutton-users/3786be5c-fe08-492e-b744-0ece6394585dn%40googlegroups.com.

[Jay Martinson]

Thanks Nikola.  I have contacted our university LMS administrator and he believes it is a Server error at BigBlueButton but I have no way of contacting them. Any advice?  Thanks so much.

[Nikola]

You can only resolve this with the bigbluebutton administrator. Or the university administrator should contact you. Because he has the access key to the server.

вт, 17 груд. 2024 р. о 14:48 Jay Martinson <onutr...@gmail.com> пише:

To view this discussion visit https://groups.google.com/d/msgid/bigbluebutton-users/1d91be12-a720-43c2-b09e-868c3e9d3246n%40googlegroups.com.

[Jean Pluzo]

Hi,

please provide more info:

- are you using your university's BBB server? Do you know if you have one?

- are you joining a BBB session through Moodle or any other LMS?

- are you using a free option like something.bigbluebutton.org?

- are you using something else?

Regards,

J.

[Jay Martinson]

Thanks Nikola and Jean! My university is not hosting the BBB server. We are using BBB through our Canvas LMS and we are not using the free option. Our Canvas site administrator said that since Instructure provides Canvas and BBB is integrated by Blindside Networks in Canvas it is an integration issue that needs to resolve.  It's just frustrating as it has been down over a week now. Our site Canvas Admin submitted a support ticket which they have escalated to their "L2 support" so hopefully they'll resolve it soon. Ugh!    Thanks to you all though; I really appreciate it!!  -jay