Delay in recording showing up?

[Joshua Sasmor]

I am using BigBlueButton to record my lectures through my school's LMS, Canvas.  I record the output of a document camera pointed at the podium, and the audio from my laptop, both of which are AirPlayed to the classroom projector.

I recorded four classes yesterday (all times are Eastern US - I'm in Pittsburgh PA).  My 8AM class ended at 8:50 and the recording was ready at 8:54; my 9:10AM class ended at 9:55 and the recording was ready at 10:03; my 12:40PM class ended at 1:30 and the recording was ready at 1:33.  

My 3:00PM class ended at 3:50 pm, and the recording was ready at 11:54PM.  This is not the first time that this particular class has taken so long to render.  Can anyone help me understand why this is happening?  I've attached screenshots of my inbox, so you can see the time stamps on the emails.

Thank you,

Joshua Sasmor

Mathematics, Seton Hill University

[Jean Pluzo]

Hi,

you should provide more info.

- Are you the admin for the BBB server?
- Can you post server logs?
- Are you the only one using this specific BBB server?

- Versions of the OS and of BBB.

Regards,

J.

[Joshua Sasmor]

I am not a BBB server administrator, I am an end-user.  I only access BBB through the Canvas LTI, so I will forward this request for information to my Canvas administrator, and hopefully be able to follow up with that here.

Thank you!

Joshua Sasmor

--
You received this message because you are subscribed to a topic in the Google Groups "bigbluebutton-users" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/bigbluebutton-users/P6kU6O0k17o/unsubscribe.
To unsubscribe from this group and all its topics, send an email to bigbluebutton-u...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-users/d86ff176-ff6c-40be-b41c-04c0ce366330n%40googlegroups.com.

--

Joshua Sasmor, Ph.D.
Associate Professor, 

Department Coordinator: Mathematics and Actuary Science

School of Business
Box 502F Seton Hill Drive
Seton Hill University Greensburg, PA 15601-1599
Phone: 724-830-1418
Web Page: https://sites.google.com/setonhill.edu/sasmor/home

This document may contain confidential information and is intended solely for the use of the addressee. If you received it in error, please contact the sender at once and destroy the document. The document may contain information subject to restrictions of the Family Educational Rights and Privacy and the Gramm-Leach-Bliley Acts. Such information may not be disclosed or used in any fashion outside the scope of the service for which you are receiving the information.

[DistanceLearning.Cloud]

Curious is the 50 minute class that was delayed,  actually have a 50 min length of the playback.   If the playback is longer 3hrs etc,  means the class did not end.  A user remained in until the meeting timed out and recording the empty end of that time.   The meeting may automatically end at 8hrs (an example) based on the server settings.

If the recording is 30minutes long, and just late... then its a function of the hosting provider processing the recordings.  May be a time of day thing where lots of classes finish, and it takes some time to process all of them.  They are most likely processed in a queue for lots of customers.

regards,

Stephen