Could not connect to the configured hostname/IP address (Ubuntu)

[Saurabh Panchal]

I have installed BBB server and it was working fine but I am getting this error now. On doing bbb-conf --check :

 Potential problems described below **

# Error: Could not connect to the configured hostname/IP address

#

#    http://10.0.3.1/

#

# If your BigBlueButton server is behind a firewall, see FAQ.

# Warning: The API demos are installed and accessible from:

#

#    http://10.0.3.1/

#

# These API demos allow anyone to access your server without authentication

# to create/manage meetings and recordings. They are for testing purposes only.

# If you are running a production system, remove them by running:

#

#    sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:

#

#    http://10.0.3.1/check

help me please . I have not changed anything.It was working fine till yesterday.

[Fred Dixon]

Hi Saurabh,

Can you do 

  sudo bbb-conf --debug

and post the results.  Then restart your server with

  sudo bbb-conf --restart

and try accessing it again.

Regards,... Fred

On Thu, Jul 23, 2015 at 6:23 AM, Saurabh Panchal <srpanc...@gmail.com> wrote:

Whenever I join demo meeting in 10.0.3.1 it gives javaNullPointerException

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[Saurabh Panchal]

devug.txt is ATTACHED.

[Saurabh Panchal]

on starting it prints "Startup unsuccessful: could not connect to http://10.0.3.1/bigbluebutton/api"

[Fred Dixon]

Hi Saurabh,

The attached debug.txt is empty.  Can you use http://pastebin.com/ to share the text.

Regards,... Fred

[Saurabh Panchal]

OOPS sorry here is link : http://pastebin.com/xn5cRWMT

[Fred Dixon]

Hi Saurbuh,

We noticed this 

 > /usr/bin/bbb-conf: line 59: /etc/bigbluebutton/bigbluebutton-release: No such file or directory

Can you post the output of the following commands

  dpkg -l | grep bbb

  cat /etc/lsb-release

  uname -a

Regards,... Fred

[Saurabh Panchal]

outputs: http://pastebin.com/sMtCBZY4 & http://pastebin.com/iUTm7d4p

[Fred Dixon]

Hi Saurabh,

The output for 

  cat /etc/lsb-release

is

$ cat /etc/lsb-release

DISTRIB_ID=Ubuntu

DISTRIB_RELEASE=15.04

DISTRIB_CODENAME=vivid

DISTRIB_DESCRIPTION="Ubuntu 15.04"

Saurabh, check the requirements for installation of BigBlueButton

  http://docs.bigbluebutton.org/install/install.html#before-you-install

Your server is not matching the version of Ubuntu required for BigBlueButton 0.9.1.  This is why you are encountering errors.

Regards,... Fred

[Saurabh Panchal]

I know instructions sare for ubuntu14.04 only but I successfully installed BBB and it was running perfectly .I could even start a demo meeting on 10.0.3.1 and now it shows joining form and after i enter name , it shows javanulpointer exception...I realy need this to be done.I am stuck. 

[Fred Dixon]

Hi Saurabh,

The statements 

> I know instructions sare for ubuntu14.04 only but I successfully installed BBB and it was running perfectly 

> I could even start a demo meeting on 10.0.3.1 and now it shows joining form and after i enter name it shows javanulpointer exception

are contradictory.  :-)

Saurabh, is it an option for you to setup Ubuntu 14.04 64-bit server for BigBlueButton 0.9.1?

Regards,... Fred

On Thu, Jul 23, 2015 at 9:56 AM, Saurabh Panchal <srpanc...@gmail.com> wrote:

I know instructions sare for ubuntu14.04 only but I successfully installed BBB and it was running perfectly .I could even start a demo meeting on 10.0.3.1 and now it shows joining form and after i enter name , it shows javanulpointer exception...I realy need this to be done.I am stuck. 

[Saurabh Panchal]

not contradictory. It was working .Demo meeting was starting. But today it is not starting and shows java error.

I dont think there is anything wrong with my system.perhaps somewhere my setup for bbb-server is failing