BBB 2.5.5: Shared Notes doesn't load

[Harry J]

I installed BBB 2.5 with  bbb-install-2.5.sh and it was recently upgraded to BBB 2.5.5.

The shared notes doesn't load. The sidebar where they should appear remains empty, there is also no toolbar, no cursor shows up and one can not write anything.

Etherpad service is running and listening on 127.0.0.1 Port 9001

# systemctl status etherpad.service
● etherpad.service - Etherpad Server
     Loaded: loaded (/lib/systemd/system/etherpad.service; enabled; vendor preset: enabled)
     Active: active (running) since Wed 2022-08-31 15:51:53 CEST; 17h ago
   Main PID: 57938 (node)
      Tasks: 13 (limit: 77016)
     Memory: 97.3M
     CGroup: /system.slice/etherpad.service
             └─57938 /usr/bin/node node_modules/ep_etherpad-lite/node/server.js

Aug 31 15:51:55 bbb2 node[57938]: [2022-08-31 15:51:55.416] [INFO] console - You can access your Etherpad instance at http://127.0.0.1:9001/
Aug 31 15:51:55 bbb2 node[57938]: [2022-08-31 15:51:55.416] [WARN] console - Admin username and password not set in settings.json. To access admin please uncomment and edit "users" in settin>
Aug 31 15:51:55 bbb2 node[57938]: [2022-08-31 15:51:55.416] [INFO] server - Etherpad is running
Aug 31 15:52:24 bbb2 node[57938]: [2022-08-31 15:52:24.898] [INFO] console - [ep_pad_ttl] checking pads...
Aug 31 21:51:54 bbb2 node[57938]: [2022-08-31 21:51:54.897] [INFO] console - [ep_pad_ttl] checking pads...

An error appears regarding update, but I don't think this has anything to do with the problem

# journalctl -u etherpad|grep ERROR

Aug 30 11:15:21 bbb2 node[771]: [2022-08-30 11:15:21.890] [ERROR] console - Can not perform Etherpad update check: Error: getaddrinfo EAI_AGAIN static.etherpad.org
Aug 30 13:34:43 bbb2 node[775]: [2022-08-30 13:34:43.967] [ERROR] console - Can not perform Etherpad update check: Error: getaddrinfo EAI_AGAIN static.etherpad.org

Some sytem information:

# bbb-conf --version
BigBlueButton Server 2.5.5 (3091)

# bbb-conf --check
BigBlueButton Server 2.5.5 (3091)                                                                                                                    

                    Kernel version: 5.4.0-125-generic
                      Distribution: Ubuntu 20.04.5 LTS (64-bit)
                            Memory: 65783 MB
                         CPU cores: 16

/etc/bigbluebutton/bbb-web.properties (override for bbb-web)
/usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties (bbb-web)
       bigbluebutton.web.serverURL: https://bbb2.example.com
                defaultGuestPolicy: ALWAYS_ACCEPT
                 svgImagesRequired: true
              defaultMeetingLayout: CUSTOM_LAYOUT

/etc/nginx/sites-available/bigbluebutton (nginx)
                       server_name: bbb2.example.com
                              port: 80, [::]:80
                              port: 443 ssl

/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH)
                       local_ip_v4: 1.2.3.4
                   external_rtp_ip: 1.2.3.4
                   external_sip_ip: 1.2.3.4

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)
                        ext-rtp-ip: $${local_ip_v4}
                        ext-sip-ip: $${local_ip_v4}
                        ws-binding: 1.2.3.4:5066
                       wss-binding: 1.2.3.4:7443

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
                     playback_host: bigbluebutton.example.com
                 playback_protocol: http
                            ffmpeg: 4.2.7-0ubuntu0.1

/usr/share/bigbluebutton/nginx/sip.nginx (sip.nginx)
                        proxy_pass: 1.2.3.4
                          protocol: http

/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (Kurento SFU)
/etc/bigbluebutton/bbb-webrtc-sfu/production.yml (Kurento SFU - override)
                        kurento.ip: 1.2.3.4
                       kurento.url: ws://127.0.0.1:8888/kurento
                    kurento.sip_ip: 1.2.3.4
               recordScreenSharing: true
                     recordWebcams: true
                  codec_video_main: VP8
               codec_video_content: VP8

/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml (HTML5 client)
/etc/bigbluebutton/bbb-html5.yml (HTML5 client config override)
                             build: 2846
                        kurentoUrl: wss://bbb2.example.com/bbb-webrtc-sfu
                  enableListenOnly: true
                    sipjsHackViaWs: true

/usr/share/bbb-web/WEB-INF/classes/spring/turn-stun-servers.xml (STUN Server)
                              stun: turn.example.com

# Potential problems described below

[Harry J]

I found and fixed the problem why shared notes weren't working . The following parameter were missing in /usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml

  note:
    url: https://bbb.example.com/pad

Additionally public.pads.url was set to http instead of https

I don't know why this was missing, I didn't mess with this parameter manually. But now shared notes are working again.

[Ali Alhaidary]

note:
    url: https://bbb.example.com/pad

refers to our BBB server (in our case), and could not find public.pads.url in that file.

Is this the way it should be? notes are working fine with us.

Ali

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[Harry J]

Sure  you don't have something like this in your settings.yml?

  pads:
    url: https://bbb.example.com/pad
    cookie:
      path: /
      sameSite: None
      secure: true

[Fred Dixon]

> and it was recently upgraded to BBB 2.5.5.

Did you upgrade it running `bbb-install.sh` again or with apt-get update/apt-get dist-upgrade.  You need to use the former, see

  https://docs.bigbluebutton.org/2.5/install.html#upgrading-bigbluebutton-25

Regards,... Fred

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