Error: Could not connect to the configured hostname/IP address

[Orlando Pacheco Rodríguez]

Hello friends,

I have just installed a BigBlueButton server and at the end, when I run the service I get the following error:

# Potential problems described below
................................................................................
# Error: Could not connect to the configured hostname/IP address
#
#    https://videoconferencia.autoimport.com/
#
# If your BigBlueButton server is behind a firewall, see FAQ.

I ran the commands and this was the result:

root@videoconferencia:/home/bbb# bbb-conf --status
nginx —————————————————► [✔ - active]
freeswitch ————————————► [✔ - active]
redis-server ——————————► [✔ - active]
bbb-apps-akka —————————► [✔ - active]
bbb-fsesl-akka ————————► [✔ - active]
mongod ————————————————► [✔ - active]
bbb-html5 —————————————► [✔ - active]
bbb-webrtc-sfu ————————► [✔ - active]
kurento-media-server ——► [✔ - active]
bbb-html5-backend@1 ———► [✔ - active]
bbb-html5-backend@2 ———► [✔ - active]
bbb-html5-frontend@1 ——► [✔ - active]
bbb-html5-frontend@2 ——► [✔ - active]
etherpad ——————————————► [✔ - active]
bbb-web ———————————————► [✔ - active]
bbb-pads ——————————————► [✔ - active]
bbb-export-annotations ► [✔ - active]
bbb-rap-caption-inbox —► [✔ - active]
bbb-rap-resque-worker —► [✔ - active]
bbb-rap-starter ———————► [✔ - active]

Verificación de la configuración de BigBlueButton:

root@videoconferencia:/home/bbb# bbb-conf --check
BigBlueButton Server 2.6.11 (1349)
                    Kernel version: 5.4.0-156-generic
                      Distribution: Ubuntu 20.04.6 LTS (64-bit)
                            Memory: 16369 MB
                         CPU cores: 24

/etc/bigbluebutton/bbb-web.properties (override for bbb-web)
/usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties (bbb-web)
       bigbluebutton.web.serverURL: https://videoconferencia.autoimport.com
                defaultGuestPolicy: ALWAYS_ACCEPT
              defaultMeetingLayout: CUSTOM_LAYOUT

/etc/nginx/sites-available/bigbluebutton (nginx)
                       server_name: videoconferencia.autoimport.com
                              port: 80, [::]:80127.0.0.1:82 http2 proxy_protocol, [::1]:82 http2127.0.0.1:81 proxy_protocol, [::1]:81
                              port: 443 ssl

/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH)
                       local_ip_v4: 10.18.0.9
                   external_rtp_ip: 10.18.0.9
                   external_sip_ip: 10.18.0.9

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)
                        ext-rtp-ip: $${local_ip_v4}
                        ext-sip-ip: $${local_ip_v4}
                        ws-binding: 10.18.0.9:5066
                       wss-binding: 10.18.0.9:7443

UDP port ranges

                        FreeSWITCH: 16384-24576
                           kurento: 24577-32768
                    bbb-webrtc-sfu: 24577-32768

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
                     playback_host: videoconferencia.autoimport.com
                 playback_protocol: https
                            ffmpeg: 4.2.7-0ubuntu0.1

/usr/share/bigbluebutton/nginx/sip.nginx (sip.nginx)
                        proxy_pass: 10.18.0.9
                          protocol: http

/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (bbb-webrtc-sfu)
/etc/bigbluebutton/bbb-webrtc-sfu/production.yml (bbb-webrtc-sfu - override)
    mediasoup.webrtc.*.announcedIp: 10.18.0.9
  mediasoup.plainRtp.*.announcedIp: 10.18.0.9
                        kurento.ip: 10.18.0.9
                       kurento.url: ws://127.0.0.1:8888/kurento
                 freeswitch.sip_ip: 10.18.0.9
               recordScreenSharing: true
                     recordWebcams: true
                  codec_video_main: VP8
               codec_video_content: VP8

/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml (HTML5 client)
/etc/bigbluebutton/bbb-html5.yml (HTML5 client config override)
                             build: 674
                        kurentoUrl: wss://videoconferencia.autoimport.com/bbb-webrtc-sfu
            defaultFullAudioBridge: sipjs
           defaultListenOnlyBridge: fullaudio
                    sipjsHackViaWs: true


# Potential problems described below
................................................................................
# Error: Could not connect to the configured hostname/IP address
#
#    https://videoconferencia.autoimport.com/
#
# If your BigBlueButton server is behind a firewall, see FAQ.

I no longer know what to do to be able to execute the service and be able to access the greenlight or BligBlueButton website.

Regards.

[Jean Pluzo]

Hola Orlando,

it seems you have BBB configured with a private ip address. Is this true?

Also, have you checked that the certificates are correct/valid and are in the right place? Are you using self signed certificates?

Do you have the correct ports open in your firewall?

It would also help if you post your server configuration.

Regards,

J.