Unable to connect. Please check the url of the BigBlueButton server AND check to see if the BigBlueButton server is running.

[batsuk...@gmail.com]

BigBlueButton server is running. but unable to connect. How to solve it?

[Fred Dixon]

Can you try the server again and let us know if you encounter any problems.

Regards,... Fred

On Sun, Aug 5, 2018 at 10:55 PM <batsuk...@gmail.com> wrote:

BigBlueButton server is running. but unable to connect. How to solve it?

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BigBlueButton Developer

http://bigbluebutton.org/

@bigbluebutton

[Batsukh Sunduijav]

i tried server again. but it is working normally. check is following:

BigBlueButton Server 2.0.0-RC3 (1032)

                    Kernel version: 4.4.0-131-generic

                      Distribution: Ubuntu 16.04.5 LTS (64-bit)

                            Memory: 6092 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

                Port test (tunnel): rtmp://virtualclass.ufe.edu.mn

                              red5: virtualclass.ufe.edu.mn

              useWebrtcIfAvailable: true

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)

                         websocket: :7443

                    WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)

                       server name: virtualclass.ufe.edu.mn

                              port: 80, [::]:80

                              port: 443 ssl

                    bbb-client dir: /var/www/bigbluebutton

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)

                      bbb-web host: virtualclass.ufe.edu.mn

/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)

                               url: virtualclass.ufe.edu.mn

/var/www/bigbluebutton/check/conf/config.xml (client check)

                      client check: virtualclass.ufe.edu.mn

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)

                  voice conference: FreeSWITCH

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

                     playback host: virtualclass.ufe.edu.mn

                            ffmpeg: 4.0.2-1~16.04.york0

[batsuk...@gmail.com]

Any permission to connect?

[Chad Pilkey]

I'm not sure what problem you're asking about. I can connect to your server and load the client without issue though.

[Batsukh Sunduijav]

is this may be related to the ports?

--

[Chad Pilkey]

What website is that screenshot from? Looks like a Moodle site from the stack trace.

Double check that the server URL and secret are the same as returned by "bbb-conf --secret". Some front-ends require different endings to the URL format.

Also make sure that your Moodle server can contact your BigBlueButton server at all. On your Moodle server try running, "curl virtualclass.ufe.edu.mn/bigbluebutton/api", to verify that your Moodle server can connect.

On Wednesday, August 8, 2018 at 9:44:42 PM UTC-4, Batsukh Sunduijav wrote:

is this may be related to the ports?

On Thu, Aug 9, 2018 at 4:10 AM Chad Pilkey <capi...@gmail.com> wrote:

I'm not sure what problem you're asking about. I can connect to your server and load the client without issue though.

On Tuesday, August 7, 2018 at 9:33:52 PM UTC-4, batsuk...@gmail.com wrote:

Any permission to connect?

On Monday, August 6, 2018 at 9:55:18 AM UTC+8, batsuk...@gmail.com wrote:

BigBlueButton server is running. but unable to connect. How to solve it?

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[Batsukh Sunduijav]

hi

i tried curl virtualclass.ufe.edu.mn/bigbluebutton/api.

but it has no response. how to solve it?

On Fri, Aug 10, 2018 at 5:19 AM Chad Pilkey <capi...@gmail.com> wrote:

What website is that screenshot from? Looks like a Moodle site from the stack trace.

Double check that the server URL and secret are the same as returned by "bbb-conf --secret". Some front-ends require different endings to the URL format.

Also make sure that your Moodle server can contact your BigBlueButton server at all. On your Moodle server try running, "curl virtualclass.ufe.edu.mn/bigbluebutton/api", to verify that your Moodle server can connect.

On Wednesday, August 8, 2018 at 9:44:42 PM UTC-4, Batsukh Sunduijav wrote:

is this may be related to the ports?

On Thu, Aug 9, 2018 at 4:10 AM Chad Pilkey <capi...@gmail.com> wrote:

I'm not sure what problem you're asking about. I can connect to your server and load the client without issue though.

On Tuesday, August 7, 2018 at 9:33:52 PM UTC-4, batsuk...@gmail.com wrote:

Any permission to connect?

On Monday, August 6, 2018 at 9:55:18 AM UTC+8, batsuk...@gmail.com wrote:

BigBlueButton server is running. but unable to connect. How to solve it?

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[Fred Dixon]

Hi Batsukh,

We just tried accessing

   https://virtualclass.ufe.edu.mn/bigbluebutton/api

and it looks like tomcat7 is running with bbb-web and the API call returned the version 2.0.

Regards,... Fred

[Chad Pilkey]

The BBB server appears to be up and running and available from the wider internet so the problem is probably with your Moodle server. If your BBB server and Moodle server are both self-hosted and on the same local network it might be a networking restriction where the Moodle server can't use the external IP. It could also be a certificate issue. If you run the following command it should give you the error reason, "wget https://virtualclass.ufe.edu.mn/bigbluebutton/api -O -".

On Tuesday, August 14, 2018 at 10:31:16 PM UTC-4, Batsukh Sunduijav wrote:

hi

i tried curl virtualclass.ufe.edu.mn/bigbluebutton/api.

but it has no response. how to solve it?

On Fri, Aug 10, 2018 at 5:19 AM Chad Pilkey <capi...@gmail.com> wrote:

What website is that screenshot from? Looks like a Moodle site from the stack trace.

Double check that the server URL and secret are the same as returned by "bbb-conf --secret". Some front-ends require different endings to the URL format.

Also make sure that your Moodle server can contact your BigBlueButton server at all. On your Moodle server try running, "curl virtualclass.ufe.edu.mn/bigbluebutton/api", to verify that your Moodle server can connect.

On Wednesday, August 8, 2018 at 9:44:42 PM UTC-4, Batsukh Sunduijav wrote:

is this may be related to the ports?

On Thu, Aug 9, 2018 at 4:10 AM Chad Pilkey <capi...@gmail.com> wrote:

I'm not sure what problem you're asking about. I can connect to your server and load the client without issue though.

On Tuesday, August 7, 2018 at 9:33:52 PM UTC-4, batsuk...@gmail.com wrote:

Any permission to connect?

On Monday, August 6, 2018 at 9:55:18 AM UTC+8, batsuk...@gmail.com wrote:

BigBlueButton server is running. but unable to connect. How to solve it?

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You received this message because you are subscribed to the Google Groups "BigBlueButton-Setup" group.

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