cannot connect to BigBlueButton on Azure

[majd...@gmail.com]

Hi

I have installed the latest version of BigBlueButton following Installing BigBlueButton 0.9.0-beta

 bbb-conf --version

ii  bbb-apps                              0.9.0-1ubuntu88                        amd64        BigBlueButton applications for Red5

ii  bbb-apps-deskshare                    0.9.0-1ubuntu25                        amd64        BigBlueButton deskshare module for Red5

ii  bbb-apps-sip                          0.9.0-1ubuntu19                        amd64        BigBlueButton SIP module for Red5

ii  bbb-apps-video                        0.9.0-1ubuntu18                        amd64        BigBlueButton video module for Red5

ii  bbb-check                             0.9.0-1ubuntu35                        all          Self-check page for end-users to check if their

ii  bbb-client                            0.9.0-1ubuntu235                       all          BigBlueButton Flash client

ii  bbb-config                            0.9.0-1ubuntu42                        all          BigBlueButton configuration

ii  bbb-demo                              0.9.0-1ubuntu8                         amd64        BigBlueButton API demos

ii  bbb-freeswitch                        0.9.0-1ubuntu38                        amd64        BigBlueButton build of FreeSWITCH 1.5.x

ii  bbb-mkclean                           0.8.7-1                                amd64        tool to clean and optimize Matroska and WebM files

ii  bbb-office                            0.9.0-1ubuntu6                         amd64        BigBlueButton wrapper for LibreOffice

ii  bbb-playback-presentation             0.9.0-1ubuntu11                        amd64        BigBluebutton playback of presentation

ii  bbb-record-core                       0.9.0-1ubuntu37                        amd64        BigBlueButton record and playback

ii  bbb-red5                              0.9.0-1ubuntu25                        amd64        The Red5 server for bbb

ii  bbb-swftools                          0.9.2-1ubuntu14                        amd64        The swftools files for bbb

ii  bbb-web                               0.9.0-1ubuntu54                        all          BigBlueButton API

ii  bigbluebutton                         0.9.0-1ubuntu2                         amd64        Open source web conferencing platform (bbb)

on Azure virtual box

lsb_release -a

No LSB modules are available.

Distributor ID: Ubuntu

Description:    Ubuntu 14.04.2 LTS

Release:        14.04

Codename:       trusty

I have the external and internal IPs for my Azure virtual box. I can access bigbluebutton from within the box using SSH but I cannot access from public. 

I tried to 

sudo bbb-conf --setip <<External_IP>>

 but bbb returned 

"Startup unsuccessful: could not connect to <<External_IP>>/bigbluebutton/api"

How do I configure BigBlueButton to listen to the external IP address?

The same issue I have with Moodle which I installed on a separate Azure box.

Regards.

Majd.

[Fred Dixon]

Hi Majd,

A good start is to turn off any firewalls that may be in place.  On EC2 all ports are firewalled and you must open specific ports for BigBlueButton.  See

  https://code.google.com/p/bigbluebutton/wiki/090InstallationUbuntu#Before_you_install

Regards,... Fred

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[Majd Yafi]

Foremost, thanks for the quick reply. 

I can now see "Welcome to nginx!" 

Do I now require to amend this line

<X-PRE-PROCESS cmd="set" data="bind_server_ip=EXTERNAL_IP_ADDRESS"/>

as in 

https://code.google.com/p/bigbluebutton/wiki/090InstallationUbuntu#Audio_not_working

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Yours Sincerely.

Majd Zohri Yafi.

Financial Software Engineer,

Colchester, Essex

United Kingdom

Cell:   +44(0)74-0222-0777

E-Mail: Majd...@Gmail.com

Skype ID: MajdYafi
---------------------------------------------

[Fred Dixon]

Hi Majd,

It looks like your BigBlueButton server is configured to listen for the wrong incoming HTTP requests. How are you connecting to your server -- by the external IP address or external hostname?

You need to do

  sudo bbb-conf --setip <IP_or_hostname>

And then connect and see the landing page.

Regards,... Fred

[HostBBB.com]

Majd

You wont be able to get BBB running on standard Azure instance as there is a limit of 150 ports opened on firewall, even with a public address assigned.  This prevents webrtc/rtp audio from working.

You need to get an "Instance Level IP address", and then you can configure it properly with all the udp ports opened. See these links.

https://msdn.microsoft.com/en-us/library/azure/dn690118.aspx

http://blogs.msdn.com/b/igorpag/archive/2014/09/28/my-personal-azure-faq-on-azure-networking-slas-bandwidth-latency-performance-slb-dns-dmz-vnet-ipv6-and-much-more.aspx

regards,

Stephen

hostbbb.com

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[Majd Yafi]

I can use server name and IP

I have tried to bbb-conf --setip <<External_IP>> . it succeeded. However when I do bbb-conf --check I get

** Potential problems described below **

# IP does not match:

#                           IP from ifconfig: <<Internal_IP>>

#   /etc/nginx/sites-available/bigbluebutton: <<External_IP>>

# Warning: API URL IPs do not match host:

#

#                                IP from ifconfig: <<Internal_IP>>

#  /var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp: <<External_IP>>

# Error: Unable to connect to port 1935 (RTMP) on <<External_IP>>

# Error: Unable to connect to port 9123 (desktop sharing) on <<External_IP>>

# Warning: The API demos are installed and accessible from:

#

#    http://<<External_IP>>/

#

# These API demos allow anyone to access your server without authentication

# to create/manage meetings and recordings. They are for testing purposes only.

# If you are running a production system, remove them by running:

#

#    sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:

#

#    http://<<External_IP>>/check

#

when I browse from internet to <<External_IP>>/bigbluebutton I get

<response>

<returncode>SUCCESS</returncode>

<version>0.9</version>

</response>

the same for <<External_IP>>/bigbluebutton/API

Regards.

Majd.

[Fred Dixon]

Thanks Stephen for sharing this!

Regards,... Fred

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[Majd Yafi]

Thanks Stephen,

I am perusing these articles. 

Regards.

Majd.

[majd...@gmail.com]

Thank you Stephen.. the trick works :)