HTML5 not working. But in a different way than the other post?
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Michael Rupp
Feb 5, 2018, 12:43:17 PM2/5/18
to BigBlueButton-Setup
I'm very new to BBB, so I should be treated like a very ignorant person. I do follow instructions well and I meticulously followed those from http://docs.bigbluebutton.org/install/install.html and http://docs.bigbluebutton.org/install/green-light.html .
I'm on my own server behind DHCP. I run Ubuntu 16.04 LTS. I also manage my servers with either Webmin or Virtualmin software and in the case of the server that has BBB running I use Virtualmin. It makes spinning up Virtual Servers simple, but as per some suggestions in the instructions, I did not create a virtual server to install BBB on. It's installed at the base OS level. Oh and one other fly in the ointment, Virtualmin's goto webserver is Apache2, not Nginx. Right now I gave the ports 80 and 443 to Nginx and BBB runs fine in https mode. I'm sorting out how to get Nginx to pass traffic to apache that was already set-up prior to the BBB install. Not your problem but worth noting. Apache will be listening on 591 and 4433 for existing sites. Oh and also, The Webmin/Virtualmin uses TCP 10000 and Usermin gets TCP 20000, just in case that's important to the techies.
I just installed the basic BBB last week. It took a while to get the port traffic sorted out, but it's manageable now. Virtualmin set's up FirewallD so I cleared all BBB ports there properly and on my router.
After all that was running right I put on the Greenlight interface. I used their Docker path, and have it auto restarting on system reboot. I thought that the Greenlight software was what allowed HTML5 to work. In hindsight, it wasn't working before that. I attempted to launch a room with an Android device that I failed, but at that time I mistakenly thought I had to put Greenlight on to make HTML5 work.
I don't know what I should send you for diagnosis of the problem, but it seems like I should be told what to send instead of me guessing.
However, I did notice while struggling through error messages on the terminal window that MongoDB was a problem, not just the bbb-html5 and bbb-html5-meteor. I struggled with a few paths to installing the MongoDB, http://docs.bigbluebutton.org/html/html5-install.html#1-install-mongdb-and-nodejs . The NodeJS was a bit of a problem too because it was requiring more recent versions than the default installer was installing in order to put on the html5 programs. With NodeJS as updated as I can get it, this is what the install looks like:
And here's another similar attempt at fixing things:
And that all looks meaningless to me. :( QQ qq
No attempt to install mongodb-org worked. I searched around and can't remember where I saw some advice to install mongodb instead of mongodb-org, so that's what I did; removed the broken attempt at the mognodb-org and put the other one on. It installed and worked where the prior would never work after install. Somehow, maybe after reattempting the bbb-html5 install, or a server reboot, the mongodb wasn't running again. No effort seems to make it run. The bbb-htl5.service is set to run at boot but is never running. Same goes for libreoffice.service and mongodb.
So am I salvageable?
Fred Dixon
Feb 5, 2018, 1:12:23 PM2/5/18
to bigbluebu...@googlegroups.com
Hi Michael,
First off, thanks for sharing all the details. It makes it *much* easier for us to help out.
> Setting up bbb-html5 (1:1.1.0-184) ...
Can you upgrade your server to BigBlueButton 2.0-beta. The installation of the HTML5 client requires BigBlueButton 2.0-beta installed, see
This will install the latest developer build of the HTML5 client. Try that first and let us know if it gets you further.
Regards,... Fred
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Michael Rupp
Feb 5, 2018, 3:45:11 PM2/5/18
to BigBlueButton-Setup
I commented out the 110 repository line and added the 200 one as a new entry before the apt-get update command.
I just double checked and Port 1935 is open on the firewall and router for TCP traffic. At this point the attempts to enter a room in Android's Chrome browser fail; I get the flash needed screen.
:~$ sudo bbb-conf --setip bbb.<my-domain>.comAssigning bbb.<my-domain>.com for testing for firewall in /var/www/bigbluebutton/client/conf/config.xmlAssigning bbb.<my-domain>.com for rtmp:// in /var/www/bigbluebutton/client/conf/config.xmlAssigning bbb.<my-domain>.com for servername in /etc/nginx/sites-available/bigbluebuttonAssigning bbb.<my-domain>.com for http[s]:// in /var/www/bigbluebutton/client/conf/config.xmlAssigning bbb.<my-domain>.com for publishURI in /var/www/bigbluebutton/client/conf/config.xmlAssigning bbb.<my-domain>.com for web application URL in /var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.propertiesAssigning bbb.<my-domain>.com for web application URL in /usr/share/bbb-apps-akka/conf/application.confAssigning bbb.<my-domain>.com for api demos in /var/lib/tomcat7/webapps/demo/bbb_api_conf.jspAssigning bbb.<my-domain>.com for record and playback in /usr/local/bigbluebutton/core/scripts/bigbluebutton.ymlAssigning bbb.<my-domain>.com for playback of recordings: .Assigning bbb.<my-domain>.com for client self check to /var/www/bigbluebutton/check/conf/config.xmlRestarting the BigBlueButton 1.1.0 ...Stopping BigBlueButtonFailed to stop mongod.service: Unit mongod.service not loaded.Starting BigBlueButtonFailed to start mongod.service: Unit mongod.service not found.:~$ sudo bbb-conf --checkBigBlueButton Server 1.1.0 (922)Kernel version: 4.4.0-112-genericDistribution: Ubuntu 16.04.3 LTS (64-bit)Memory: 32933 MB/var/www/bigbluebutton/client/conf/config.xml (bbb-client)Port test (tunnel): bbb.<my-domain>.comred5: bbb.<my-domain>.comuseWebrtcIfAvailable: true/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)websocket port: 7443WebRTC enabled: true/etc/nginx/sites-available/bigbluebutton (nginx)server name: bbb.<my-domain>.combbb.<my-domain>.comport: 80, [::]:80port: 443 sslbbb-client dir: /var/www/bigbluebutton/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)bbb-web host: bbb.<my-domain>.com/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)url: bbb.<my-domain>.com/var/www/bigbluebutton/check/conf/config.xml (client check)client check: bbb.<my-domain>.com/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)voice conference: FreeSWITCH/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)playback host: bbb.<my-domain>.com** Potential problems described below **# IP does not match:# IP from ifconfig: 192.168.1.228# /etc/nginx/sites-available/bigbluebutton: bbb.<my-domain>.combbb.<my-domain>.com# Warning: API URL IPs do not match host:## IP from ifconfig: 192.168.1.228# /var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp: bbb.<my-domain>.com# Warning: The voice application may not have registered with the sip server.# Try running:## sudo bbb-conf --clean#nc: port number invalid: bbb.<my-domain>.com# Error: Unable to connect to port 1935 (RTMP) on bbb.<my-domain>.combbb.<my-domain>.com# Warning: The API demos are installed and accessible from:## https://bbb.<my-domain>.com/demo/demo1.jsp## These API demos allow anyone to access your server without authentication# to create/manage meetings and recordings. They are for testing purposes only.# If you are running a production system, remove them by running:## sudo apt-get purge bbb-demo# Warning: The client self check is installed and accessible from:## https://bbb.<my-domain>.com/check#:~$
After a reboot of the Ubuntu server still nothing running with bbb-html5.service & mongodb. I assumed maybe a purge of mongodb and bbb-html5 then a fresh install of mongodb-org and bbb-html5 would help. It did, because the demo/demoHTML5.jsp got to the "How would you like to join the audio?" dialogue box, however, I couldn't get past that via microphone or listen only mode, but oddly if I "X"'ed that dialogue away, I could easily do a webcam sharing in the demo room. Here's my terminal window of that reinstall:
:~$ npm check-node-versionUsage: npm <command>where <command> is one of:access, adduser, bin, bugs, c, cache, completion, config,ddp, dedupe, deprecate, dist-tag, docs, doctor, edit,explore, get, help, help-search, i, init, install,install-test, it, link, list, ln, login, logout, ls,outdated, owner, pack, ping, prefix, profile, prune,publish, rb, rebuild, repo, restart, root, run, run-script,s, se, search, set, shrinkwrap, star, stars, start, stop, t,team, test, token, tst, un, uninstall, unpublish, unstar,up, update, v, version, view, whoaminpm <command> -h quick help on <command>npm -l display full usage infonpm help <term> search for help on <term>npm help npm involved overviewSpecify configs in the ini-formatted file:/home/hostadmin/.npmrcor on the command line via: npm <command> --key valueConfig info can be viewed via: npm help confign...@5.6.0 /usr/local/lib/node_modules/npm:~$ dpkg -l | grep nodejsii nodejs 8.9.4-1nodesource1 amd64 Node.js event-based server-side javascript engine
Oy vey! Eh?
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Want me to try anything else?
Chad Pilkey
Feb 5, 2018, 4:05:17 PM2/5/18
to BigBlueButton-Setup
What happens when you try to join the audio in the HTML5 client from a desktop computer? Debugging is much easier there. If you try to join voice on desktop and get an error message you can go to "chrome://webrtc-internals/" if you're using Chrome or "about:webrtc" if you're using Firefox to see how far into the call process it is getting. You can also try joining audio from the Flash client as the error output is a little more robust.
Oy vey! Eh?
Michael Rupp
Feb 5, 2018, 4:55:47 PM2/5/18
to BigBlueButton-Setup
In Chrome on Ubuntu 17.04 workstation, I got the same error flags that disappeared quickly. Is their a log on the server I can get info for you from?
Michael Rupp
Feb 5, 2018, 5:15:19 PM2/5/18
to BigBlueButton-Setup
Oddly, my main BBB server isn't working right now in the desktop browser for Firefox or Chrome. The demoHTML5.jsp let me in, but the main server doesn't load into an existing room. It is automatically assuming to go in as Flash, but the Flash page gets hung on Loading.
I do have the Greenlight variable "USE_HTML5_BY_DEFAULT=true" set to true and uncommented.
On Monday, February 5, 2018 at 4:05:17 PM UTC-5, Chad Pilkey wrote:
Chad Pilkey
Feb 5, 2018, 5:17:21 PM2/5/18
to BigBlueButton-Setup
Client side logs will be much more useful than server side.
Did you try the Flash client? It's probably a configuration issue and the error code will help to narrow it down.
Chad Pilkey
Feb 5, 2018, 5:43:40 PM2/5/18
to BigBlueButton-Setup
Sorry, I didn't see your follow up until after I'd sent my previous reply. What does the output of "bbb-conf --check" look like from your server? Probably want to figure out why the Flash client won't load before going further.
Using the demo pages is fine for testing too. They are very simple and remove some variables from the equation.
Michael Rupp
Feb 5, 2018, 8:12:35 PM2/5/18
to BigBlueButton-Setup
I missed you saying "chrome://webrtc-internals/" and "about:webrtc" till I re-read it. Those produced no results. I tried things different ways and couldn't get any insight from those tools on Ubuntu 17.04. Might try on Win10 tomorrow.
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