Moodle 1007 error

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colin lowry

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Sep 29, 2019, 4:34:36 PM9/29/19
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I am using BBB with Moodle. I am having no issues connecting but two of our users has said they are getting a 1007 error. I have asked them to send me on their log (attached called 'user-log'). 
They said they have no issues when using the test URL. I have also attached my log when connected - I don't get any 1007 error so it's making it really difficult to debug (attached called 'my-log').
image (1).png
User-Log-1007.log
My-Log.log

Fred Dixon

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Sep 29, 2019, 6:13:40 PM9/29/19
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Hi Colin,

Are those users behind a firewall by chance?  The server at 


has a TURN server setup to help users behind a firewall connect.  To setup a TURN server for your server, see


(If you used bbb-install.sh to setup your server, you can also use bbb-install.sh to setup a separate TURN server as well), see



Regards,... Fred


On Sun, Sep 29, 2019 at 4:34 PM colin lowry <colin...@gmail.com> wrote:
I am using BBB with Moodle. I am having no issues connecting but two of our users has said they are getting a 1007 error. I have asked them to send me on their log (attached called 'user-log'). 
They said they have no issues when using the test URL. I have also attached my log when connected - I don't get any 1007 error so it's making it really difficult to debug (attached called 'my-log').

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colin lowry

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Sep 29, 2019, 6:31:42 PM9/29/19
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Fred,

Many thanks for your response. This would make sense as they are connected to an institutional network which would probably have stricter policies than our own.
I will give setting a TURN server a whirl!

Colin.

On Sunday, 29 September 2019 23:13:40 UTC+1, Fred Dixon wrote:
Hi Colin,

Are those users behind a firewall by chance?  The server at 


has a TURN server setup to help users behind a firewall connect.  To setup a TURN server for your server, see


(If you used bbb-install.sh to setup your server, you can also use bbb-install.sh to setup a separate TURN server as well), see



Regards,... Fred


On Sun, Sep 29, 2019 at 4:34 PM colin lowry <colin...@gmail.com> wrote:
I am using BBB with Moodle. I am having no issues connecting but two of our users has said they are getting a 1007 error. I have asked them to send me on their log (attached called 'user-log'). 
They said they have no issues when using the test URL. I have also attached my log when connected - I don't get any 1007 error so it's making it really difficult to debug (attached called 'my-log').

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colin lowry

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Oct 1, 2019, 2:45:30 PM10/1/19
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Fred,

I just wanted to follow up to confirm setting a TURN server solved the issue. Thank you for pointing me in the right direction.

Colin.

Fred Dixon

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Oct 1, 2019, 2:56:51 PM10/1/19
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:-).

Regards,... Fred

P.S.  If you want support the project, send out a tweet to @bigbluebutton about your experience.  Positive feedback is always welcome!

On Tue, Oct 1, 2019 at 2:45 PM colin lowry <colin...@gmail.com> wrote:
Fred,

I just wanted to follow up to confirm setting a TURN server solved the issue. Thank you for pointing me in the right direction.

Colin.

On Sunday, 29 September 2019 23:31:42 UTC+1, colin lowry wrote:
Fred,

Many thanks for your response. This would make sense as they are connected to an institutional network which would probably have stricter policies than our own.
I will give setting a TURN server a whirl!

Colin.

On Sunday, 29 September 2019 23:13:40 UTC+1, Fred Dixon wrote:
Hi Colin,

Are those users behind a firewall by chance?  The server at 


has a TURN server setup to help users behind a firewall connect.  To setup a TURN server for your server, see


(If you used bbb-install.sh to setup your server, you can also use bbb-install.sh to setup a separate TURN server as well), see



Regards,... Fred


On Sun, Sep 29, 2019 at 4:34 PM colin lowry <colin...@gmail.com> wrote:
I am using BBB with Moodle. I am having no issues connecting but two of our users has said they are getting a 1007 error. I have asked them to send me on their log (attached called 'user-log'). 
They said they have no issues when using the test URL. I have also attached my log when connected - I don't get any 1007 error so it's making it really difficult to debug (attached called 'my-log').

--
You received this message because you are subscribed to the Google Groups "BigBlueButton-Setup" group.
To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-s...@googlegroups.com.


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@bigbluebutton

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