bigBlueButton error on client side

[Naman Arora]

Hi,

i am new to this bigbluebutton,

I have installed bigbluebutton , version 1.0.0-bita and also downloaded repository of bigbluebutton from github  version 0.9.2 successfully.

In Client Development , I was Setup the client Environment and building the client successfully ,but " when i was launched bbb server 192.168.0.130/XXXX/xx....and when i was joined the meeting,,  the screen is white with the
progress  bar, blue colour, freezes to "loading 100%" the language list is set to English with no possible change (i.e. to French )  - the disconnect
button is also visible but with no text..." and
when i was run http://demo.bigbluebutton.org/ it run successfully.

sudo bbb-conf --check
BigBlueButton Server 1.0.0-beta (1040)
                    Kernel version: 3.19.0-58-generic
                      Distribution: Ubuntu 14.04.4 LTS (64-bit)
                            Memory: 3824 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
          Port test (tunnel): 192.168.0.130
                              Red5: 192.168.0.130
              useWebrtcIfAvailable: true

/opt/freeswitch/conf/sip_profiles/external.xml (FreeSWITCH)
                    websocket port: 5066
                    WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)
                       server name: 192.168.0.130
                              port: 80
                    bbb-client dir: /home/developer-dx/dev/bigbluebutton/bigbluebutton-client

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)
                      bbb-web host: 192.168.0.130

/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)
                               url: 192.168.0.130

/var/www/bigbluebutton/check/conf/config.xml (client check)
                      client check: 192.168.0.130

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
                  voice conference: FreeSWITCH
                     capture video: true
                   capture desktop: true

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
                     playback host: 192.168.0.130


** Potential problems described below **
# Warning: nginx is not serving the client from /var/www/bigbluebutton/.
# Instead, it's being served from
#
#    /home/developer-dx/dev/bigbluebutton/bigbluebutton-client
#
# (This is OK if you have setup a development environment.)

# Warning: You are running BigBlueButton on a server with less than 4G of memory.  Your
# performance may suffer.

# Warning: The API demos are installed and accessible from:
#
#    http://192.168.0.130/demo/demo1.jsp

#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
#    sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:
#
#    http://192.168.0.130/check
#
=========================================
and
OS:Ubuntu 14.04(64-bit)
memory:4GB

[Fred Dixon]

Hi Naman,

It looks like you may not have updated the config.xml in your development environment.  See

  http://docs.bigbluebutton.org/dev/setup.html#connecting-to-the-server

Regards,... Fred

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@bigbluebutton

[Chad Pilkey]

If your server is 1.0-beta make sure to use the 1.0 development instructions (http://docs.bigbluebutton.org/1.0/10setup.html). The 1.0 instructions tell you to use the master branch (or a branch based off of it) for development (for now).

[Chad Pilkey]

There is a minor correction to what I wrote. You should be using the "v1.0.x-release" branch instead of master now. The master branch will be diverging from what is in 1.0 and will likely become incompatible in the future.

[Naman Arora]

thanks for replying,,..
My config.xml in client development environment is updated.....
here i attach my config.xml...and error screen-shot


I follow this link http://docs.bigbluebutton.org/dev/setup.html for setup the Environment

[Anton Georgiev]

‎Hey Naman,

Please execute:

sudo bbb-conf --restart

Then check if the issue is resolved. If not resolved, please copy-paste the text output of

sudo bbb-conf --check

Regards,

 Anton

[Naman Arora]

hello,
now i am using the "v1.0.x-release" branch instead of master but problem is same..

[Naman Arora]

the issue is same ......and the output is

....$ sudo bbb-conf --restart
Restarting BigBlueButton ...
 * Stopping daemon monitor monit                                         [ OK ]
 * Stopping Red5 Server red5                                             [ OK ]
 * Stopping Tomcat servlet engine tomcat7                                [ OK ]
Killing: 15669
 * Stopping bbb-record-core
bbb-apps-akka stop/waiting
bbb-fsesl-akka stop/waiting

 * nginx is not running
 * Red5 Server is not running.
 * Tomcat servlet engine is not running.

16999 Backgrounding.
Waiting for FreeSWITCH to start: ...............
 * Starting Red5 Server red5                                                    
                                                                         [ OK ]
 * Starting Tomcat servlet engine tomcat7                                [ OK ]
 * Starting daemon monitor monit                                         [ OK ]

Note: monit will automatically start bbb-record-core and LibreOffice within 60 seconds.

bbb-apps-akka start/running, process 17286
bbb-fsesl-akka start/running, process 17302
Waiting for BigBlueButton to finish starting up (this may take a minute): ........... done

** Potential problems described below **
# Warning: nginx is not serving the client from /var/www/bigbluebutton/.
# Instead, it's being served from
#
#    /home/developer-dx/dev/bigbluebutton/bigbluebutton-client
#
# (This is OK if you have setup a development environment.)

# Warning: You are running BigBlueButton on a server with less than 4G of memory.  Your
# performance may suffer.

# Warning: The API demos are installed and accessible from:
#

#    http://192.168.0.106/demo/demo1.jsp

#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
#    sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:
#

#    http://192.168.0.106/check
#

developer-dx@developerdx-All-Series:~/dev/bigbluebutton/bigbluebutton-client$ sudo bbb-conf --check

BigBlueButton Server 1.0.0-beta (1040)
                    Kernel version: 3.19.0-58-generic
                      Distribution: Ubuntu 14.04.4 LTS (64-bit)
                            Memory: 3824 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

          Port test (tunnel): 192.168.0.106
                              Red5: 192.168.0.106

              useWebrtcIfAvailable: true

/opt/freeswitch/conf/sip_profiles/external.xml (FreeSWITCH)
                    websocket port: 5066
                    WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)

                       server name: 192.168.0.106

                              port: 80
                    bbb-client dir: /home/developer-dx/dev/bigbluebutton/bigbluebutton-client

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)

                      bbb-web host: 192.168.0.106

/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)
                               url: 192.168.0.106

/var/www/bigbluebutton/check/conf/config.xml (client check)
                      client check: 192.168.0.106

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
                  voice conference: FreeSWITCH
                     capture video: true
                   capture desktop: true

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

                     playback host: 192.168.0.106

** Potential problems described below **
# Warning: nginx is not serving the client from /var/www/bigbluebutton/.
# Instead, it's being served from
#
#    /home/developer-dx/dev/bigbluebutton/bigbluebutton-client
#
# (This is OK if you have setup a development environment.)

# Warning: You are running BigBlueButton on a server with less than 4G of memory.  Your
# performance may suffer.

# Warning: The API demos are installed and accessible from:
#

#    http://192.168.0.106/demo/demo1.jsp

#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
#    sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:
#

#    http://192.168.0.106/check
#

[Chad Pilkey]

The config.xml that you attached shows the IP address "192.168.0.114", but your --check shows the IP address "192.168.0.106". Update ~/dev/bigbluebutton/bigbluebutton/src/conf/config.xml to match your servers IP, rebuild the client, and finally restart your server (bbb-conf --clean).

[Naman Arora]

yes,, my ip has changed yesterday.....so i used setip command to setup new ip 192.168.0.106
and i also changed into config.xml file also.....
here my new config.xml file
and the output of bbb-conf --clean and bbb-conf --check are

developer-dx@developerdx-All-Series:~$ sudo bbb-conf --clean
[sudo] password for developer-dx:
Doing a restart of BigBlueButton and cleaning out all log files...

 * Stopping daemon monitor monit                                         [ OK ]
 * Stopping Red5 Server red5                                             [ OK ]
 * Stopping Tomcat servlet engine tomcat7                                [ OK ]

Killing: 1053

 * Stopping bbb-record-core
bbb-apps-akka stop/waiting
bbb-fsesl-akka stop/waiting

Cleaning Log Files ...

 * nginx is not running
 * Red5 Server is not running.
 * Tomcat servlet engine is not running.

4766 Backgrounding.

Waiting for FreeSWITCH to start: ...............
 * Starting Red5 Server red5                                                    
                                                                         [ OK ]
 * Starting Tomcat servlet engine tomcat7                                [ OK ]
 * Starting daemon monitor monit                                         [ OK ]

Note: monit will automatically start bbb-record-core and LibreOffice within 60 seconds.

bbb-apps-akka start/running, process 5072
bbb-fsesl-akka start/running, process 5092
Waiting for BigBlueButton to finish starting up (this may take a minute): .......... done

** Potential problems described below **
# Warning: nginx is not serving the client from /var/www/bigbluebutton/.
# Instead, it's being served from
#
#    /home/developer-dx/dev/bigbluebutton/bigbluebutton-client
#
# (This is OK if you have setup a development environment.)

# Warning: You are running BigBlueButton on a server with less than 4G of memory.  Your
# performance may suffer.

# Warning: The API demos are installed and accessible from:
#

#    http://192.168.0.106/demo/demo1.jsp

#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
#    sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:
#

#    http://192.168.0.106/check
#

developer-dx@developerdx-All-Series:~$ sudo bbb-conf --check

BigBlueButton Server 1.0.0-beta (1040)
                    Kernel version: 3.19.0-58-generic
                      Distribution: Ubuntu 14.04.4 LTS (64-bit)
                            Memory: 3824 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

          Port test (tunnel): 192.168.0.106
                              Red5: 192.168.0.106

              useWebrtcIfAvailable: true

/opt/freeswitch/conf/sip_profiles/external.xml (FreeSWITCH)
                    websocket port: 5066
                    WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)

                       server name: 192.168.0.106

                              port: 80
                    bbb-client dir: /home/developer-dx/dev/bigbluebutton/bigbluebutton-client

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)

                      bbb-web host: 192.168.0.106

/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)
                               url: 192.168.0.106

/var/www/bigbluebutton/check/conf/config.xml (client check)
                      client check: 192.168.0.106

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
                  voice conference: FreeSWITCH
                     capture video: true
                   capture desktop: true

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

                     playback host: 192.168.0.106

** Potential problems described below **
# Warning: nginx is not serving the client from /var/www/bigbluebutton/.
# Instead, it's being served from
#
#    /home/developer-dx/dev/bigbluebutton/bigbluebutton-client
#
# (This is OK if you have setup a development environment.)

# Warning: You are running BigBlueButton on a server with less than 4G of memory.  Your
# performance may suffer.

# Warning: The API demos are installed and accessible from:
#

#    http://192.168.0.106/demo/demo1.jsp

#
# These API demos allow anyone to access your server without authentication
# to create/manage meetings and recordings. They are for testing purposes only.
# If you are running a production system, remove them by running:
#
#    sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:
#

#    http://192.168.0.106/check
#

[Chad Pilkey]

Nothing is sticking out to me. You are going to have to do some debugging to try and find where the client is getting stuck. You can download the debug version of Flash Player for Firefox (https://www.adobe.com/support/flashplayer/debug_downloads.html) and Vizzy Flash Tracer (https://code.google.com/archive/p/flash-tracer/downloads) to see the debug lines.