Connection failure (ICE error 1007)

[Odejinmi Samuel]

Hi All!

After installing BBB on Ubuntu server in GCP.

On joining the meeting using a microphone, I got this error as alert Connection failure (ICE error 1007).

Fing the error log below

/var/log/bigbluebutton/bbb-web.log:2020-09-24T12:49:08.104Z WARN  i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.log:2020-09-24T12:49:08.154Z WARN  i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.log:2020-09-24T12:49:08.154Z WARN  i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

Can you please help?

Regards.

[Marina Sigona]

Hi,

I am having the same error, though I think it is a misconfiguration in the freeswitch. I think bbb took the internal ip instead of the external. this is why it all works perfectly as a user and a client on the internal network, but I get the error when trying to access bbb from the outside network.  I don't think I need a stun server as the host company opened the necessary ports for me. Any help on how the freeswitch should be configured would be great. Thank you

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[bayden10]

Hi,

It appears it might be a config issue.

Can you check here and make changes where required:

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (try this first - restart bbb-conf --restart & test)

<param name="ext-rtp-ip" value="$${external_rtp_ip}"/>
<param name="ext-sip-ip" value="$${external_sip_ip}"/>

* Note: If still an issue try this (restart bbb-conf --restart & test) - if you are using kernel 4.4.0-187-generic use LOCAL_IP

<param name="wss-binding"  value="EXTERNAL_IP:7443"/>

Also check here and add STUN if required: Use your favorite STUN server

/etc/kurento/modules/kurento/WebRtcEndpoint.conf.ini

stunServerAddress=STUNSRV-IPADD (e.g. stun.3cx.com=51.38.45.26)
stunServerPort=3478

then try

/opt/freeswitch/etc/freeswitch/vars.xml

<X-PRE-PROCESS cmd="set" data="external_rtp_ip=EXTERNAL_IP"/>

<X-PRE-PROCESS cmd="set" data="external_sip_ip=EXTERNAL_IP"/>

Are you running your own TURN server?

Quick test if above does not work then temp disable UFW and test.

Check that your SSL cert is correctly installed.

Then run

bbb-conf --setip <FQDN>

~b10

[Mohammed Ali]

Hello b10,

I am getting the same error sometime but not always, with error of "Could not make websocket connection (error 1002)",

and the echo check is talking longer time for some users, that's all happen with after upgrading to 2.2.25.

I am resolving  this issue by restarting the BBB services, which is not a solution.

What do you suggest form your experience?

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ERROR o.j.local.office.VerboseProcess - (process:7007): dconf-CRITICAL **: unable to create directory '/home/bigbluebutton/.cache/dconf': Permission denied.  dconf will not work properly.

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 WARN  i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

----

Best Regards

Mohammed