BigBlueButton shared notes, no permissions after a meeting is running for multiple days

[Miichelle]

Hi!

I'm currently trying to figure out, why the Shared notes stop working / reset after about 2 days in a meeting that's running multiple days / weeks.
According to the customer, who is still running BBB 2.7.16, the shared notes just reset after a certain while. I tested this on 2 servers, one with BBB v3.0.10 and one with BBB 2.7.16 and I get the error message "You do not have permission to access this pad" after about 2 days on both servers. The meeting was running with no users after starting it and test-writing something.
I can see the following error inside the etherpad log:
https://paste.scrunkly.cat/upload/fish-ant-mole

Is there a setting I'm missing?

[Jean Pluzo]

Hi Michelle,

I've had this error before (you do not have permission...), but it doesn't seem to be related.

The cause for "my" error was, that the character limit for etherpad had been reached. I went and doubled the limit and that solved the error.
In your case... can't really tell.

I found two issues that could be related, but you'd have to explore them yourself:

Issue 1

Issue 2

Regards,

J.