Help for troubleshooting sync between BBB and Moodle

[German Acevedo]

Hi,
I have my Moodle 5.0 and BBB 3.0 working fine, but I can't have Bigbluebutton being capable to send the information to Moodle to check the activity completion.
My Moodle is configured according the instructions on https://support.bigbluebutton.org/hc/en-us/articles/7129979660567-Enable-Activity-Completion and can create the sessions without any trouble, but when the session is finished Moodle never register the activity completion even when the students attend for a lot more of the required minutes in the Bigbluebutton session.
How can I debug what's happening to try to solve this?
Thanks in advance for any help

Regards,

German Acevedo

[Günther Schwienbacher]

Hello,

you could have a look on this article:
https://jffederico.medium.com/bigbluebutton-activity-completion-in-moodle-4-0-1006513581d3

Especially verify if this option is set on your bbb-server:

grep -i keep /etc/bigbluebutton/bbb-web.properties
defaultKeepEvents=true

Do you use some form of loadbalancer (e.g. scalelite) in front of your bbb-server or do you directly connect your bbb-server to moodle?

After all configuration options are set please have a look on these logs from your bbb-server and verify the return callback call from bbb in your moodle access log (or reverse proxy, if you use one in front of):

bbb-host:
/var/log/bigbluebutton/post_events_analytics_callback.log
(Look for entries between: INFO -- : Processing events for analytics... => INFO -- : Analytics Post Events for [xxxxx-xxxxx] ends

moodle-host:

access log of your moodle web server or reverse proxy

Look for entries like these: 
<source_ip of bbb-host> - - [date] "POST /mod/bigbluebuttonbn/bbb_broker.php?action=meeting_events&bigbluebuttonbn=1 HTTP/1.1" XXX XXXX "-" "BigBlueButton Analytics Callback"

With this info you should be able to troubleshoot the issue.

Br,

Guenther