443 Error

[gcm india]

Hi Guys,

i am getting error below please help me GCM.

curl: (28) Failed to connect to ------------------------------ port 443: Connection timed out

# Error: Could not connect to the configured hostname/IP address                 

 If your BigBlueButton server is behind a firewall, see FAQ.

# Warning: The API demos are installed and accessible from:

#    https://------------------------------------

# and

#    https://------------------------------------------------

# These API demos allow anyone to access your server without authentication

# to create/manage meetings and recordings. They are for testing purposes only.

# If you are running a production system, remove them by running:

#    apt-get purge bbb-demo

 

curl: (28) Failed to connect to --------------------------------- port 443: Connection timed out

# Error: Unable to reach default URL for presentation:

#    https://

# Check value for beans.presentationService.defaultUploadedPresentation in

#   /usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties and /etc/bigbluebutton/bbb-web.properties

Regards,

GCM

[Karthik Kumar]

Yes, me too faced this error too. I had rechecked with all the ports including with 443 but didn't fixed it. Can any one sorted out on this " Error: Could not connect to the configured hostname/IP address"?

[Jean Pluzo]

Hi,

well, the error pretty much describes the problem.

Somehow curl is not able to reach port 443 of your bbb server.

- Have you checked your firewall?

- Is port 443 open?
- Is your bbb server on a VM?

- Is there perhaps another firewall from your hosting provider (this is the case for AWS for example)?

Regards,

J.

[Karthik Kumar]

Hi,

Thanks for reply.

Yes, bbb server is on VM and 443 port is open. Anyhow I finally fixed the issue, I have added local IP in /etc/hosts then restarted the services. Now working fine. Moreover, few Users are facing 1007 error remaining were able to connect audio. Here my query is why only few Users are facing with 1007 rest of the Users!

[Jean Pluzo]

Hi,

as explained in https://docs.bigbluebutton.org/support/troubleshooting#webrtc-errors-1001-1002:

• NAT is blocking the connection
• Firewall is blocking the UDP connection/ports

This might be on your end, but could also be on the user's end.

Most of these connection problems are solved by installing a stun/turn server. The most popular one is coturn. But if you have bbb 2.6 there's already a built in stun/turn server.

https://docs.bigbluebutton.org/administration/turn-server

Regards,

J.