0.8-beta voice conference troubles

[Kirill Bukin]

Hello,
After installation of my own server i faced with a problem that i
can't use voice properly. It shows participants in voice window module
but i can't say anything (though, my mic is propely set in flash
settings) neither to hear. The thing is that after i permit flash
request to use mic and camera i do not hear any sounds of a voice
module (music is not heard when i'm alone in conference, sound is not
heard when pressing mute button). I have another one mic in my camera
and i noticed that when i adjust flash to use it and then switch to
use my soundcard mic again other participants are able to hear me. But
i still don't hear them. A have the same experince using
demo.bigbluebutton.org. But i have 0.71 server running and there is no
such issues there, everythnig is fine. Well here is my configurations:

Tried on Windows 7, Vista in Chrome and IE with Flash v.10.3.183.7 -
not working in 0.8-beta, works in my 0.71a
I have one machine with XP (same flash version, Chrome) - works 0_o
Can't get a clue why...
Seem to be some flash problems, maybe?
Thank you!

[markos calderon]

Hi Kirill,

I faced the same problem for around a couple of weeks (it worked on 0.71a and now in 0.8 beta doesn't work, and it's only my machine), I have been researching to find out what is the problem but with no luck, I almost tried everything reinstalling flash, sound drivers, etc... I think it's exactly how you describe... I definitely will keep searching around what could be the problem...

Try installing flash player 11 beta, I installed and tested with firefox and it worked...

http://labs.adobe.com/downloads/flashplayer11.html

Let me know if it also works for you... 

- Markos 

--
You received this message because you are subscribed to the Google Groups "BigBlueButton-Setup" group.
To post to this group, send email to bigbluebu...@googlegroups.com.
To unsubscribe from this group, send email to bigbluebutton-s...@googlegroups.com.
For more options, visit this group at http://groups.google.com/group/bigbluebutton-setup?hl=en.

--

- Markos

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"A programmer is just a tool which converts caffeine into code"

[Kirill Bukin]

Hello markos,
Well you're right. After installing Flash 11 RC1 voice is seem to
work. Howerver, i have a feeling that not completely in proper way. I
mean when i talk speech indicating icon appears kinda randomly. It
makes me think that there is a bug related to Flash.

On 14 сен, 20:10, markos calderon <mcmarko...@gmail.com> wrote:
> Hi Kirill,
>
> I faced the same problem for around a couple of weeks (it worked on 0.71a
> and now in 0.8 beta doesn't work, and it's only my machine), I have been
> researching to find out what is the problem but with no luck, I almost tried
> everything reinstalling flash, sound drivers, etc... I think it's exactly
> how you describe... I definitely will keep searching around what could be
> the problem...
>
> Try installing flash player 11 beta, I installed and tested with firefox and

> it worked...http://labs.adobe.com/downloads/flashplayer11.html

[markos calderon]

I opened an issue for this:

http://code.google.com/p/bigbluebutton/issues/detail?id=997

Yeah, I think that it's a bug in flash player, however it's kinda strange because in my case, I have a computer with Windows 7 with flash player 10, I compared with other friend that also has the same flash version and for him it was working good... And yeah by installing flash player 11, I also noticed that the audio is not so good, I think it's lower...

- Markos

2011/9/14 Kirill Bukin <comp...@gmail.com>

[Kirill Bukin]

Yes, markos, that's true about sound volume level. It definitely lower
when i switch my Chrome to use Flash 11. But voice starts to work =)

On 14 сен, 23:14, markos calderon <mcmarko...@gmail.com> wrote:
> I opened an issue for this:http://code.google.com/p/bigbluebutton/issues/detail?id=997
>
> Yeah, I think that it's a bug in flash player, however it's kinda strange
> because in my case, I have a computer with Windows 7 with flash player 10, I
> compared with other friend that also has the same flash version and for him
> it was working good... And yeah by installing flash player 11, I also
> noticed that the audio is not so good, I think it's lower...
>
> - Markos
>

> 2011/9/14 Kirill Bukin <compa...@gmail.com>

[markos calderon]

Hi Kirill,

I want to confirm something else with you... I notice that when the adobe popup dialog appears the audio is working fine, is the same for you? it's when you click allow that it stops working...

- Markos

2011/9/15 Kirill Bukin <comp...@gmail.com>

[Kirill Bukin]

Yes, i forgot to mention that. I noticed that too. The first
connection to virtual room and then dialog appears - everything seems
to be fine, I hear music playing in the background. As soon as I press
"Allow" option, voice stops functioning.

On 15 сен, 21:32, markos calderon <mcmarko...@gmail.com> wrote:
> Hi Kirill,
>

> I want to confirm something else with you... I notice that when the adobe
> popup dialog appears the audio is working fine, is the same for you? it's
> when you click allow that it stops working...
>
> - Markos
>

> 2011/9/15 Kirill Bukin <compa...@gmail.com>

[Kirill Bukin]

Hello once again,
Here are some more facts that i can provide you with so it may help
you guys:

1. Some time ago i had bee using openmeetings as solution for our
company needs so I still have an account on their website. Today i
tried to test flash (I thought that it colud be flash plugin bug)
there. I connected to the virtual room and everythnig worked. Opened
flash settings in cheked out mic - functioning well. Then with
openmeetings opened window i made another tab in browser and opened
BBB demo and entered room. As I pressed "Allow" in dialog in BBB voice
stopped functioning in openmeetings (like something crashes flash
plugin performance on bbb side). So to bring voice alive in
openmeetings i had to refresh a page and enter the room again. I tried
it several times - same result.

2. Three or four month ago, when bbb dev team anounced about voice
improvements and made a demo site on test.blindsidenetworks.com it
worked without problems and still working now (have just tried). It
makes me thnik that we shuld look for a drawback here in 0.8-beta.

Anyway i'm just a dilettante. But I would like to help as much as i
can so here is my thoughts. =)

[Fred Dixon]

Hi Kirill,

All the audio improvements that were in test.blindsidenetworks.com
went into BigBlueButton 0.8.

We don't have a solution for your problem but here's more relevant
information ...

One possible difference is we now compile the client with Flex 4.5
(this is in anticipation of Adobe releasing Flash Player 11 with
support for AVC/h.264 encoding for web cams). Previously we were
compiling with Flex 3.51, so that might be the key difference.

We've noticed that if you open a session in BigBlueButton 0.8-beta,
then open a new tab, and open a session in BigBlueButton 0.71a, the
audio will stop in 0.8-beta.

In other words, you can have two 0.8-beta tabs open and active and it
works fine. Close and open two 0.71a tabs and it too works fine.
It's when you open one of each that the audio will stop.

That's a problem, but not a common one as most will only be in one session.

Regards,... Fred
--
http://code.google.com/p/bigbluebutton/wiki/FAQ#BigBlueButton_Committer

2011/9/16 Kirill Bukin <comp...@gmail.com>:

[Richard Alam]

Hi Kirill,

2011/9/16 Kirill Bukin <comp...@gmail.com>:

> Hello once again,
> Here are some more facts that i can provide you with so it may help
> you guys:
>
> 1. Some time ago i had bee using openmeetings as solution for our
> company needs so I still have an account on their website. Today i
> tried to test flash (I thought that it colud be flash plugin bug)
> there. I connected to the virtual room and everythnig worked. Opened
> flash settings in cheked out mic - functioning well. Then with
> openmeetings opened window i made another tab in browser and opened
> BBB demo and entered room. As I pressed "Allow" in dialog in BBB voice
> stopped functioning in openmeetings (like something crashes flash
> plugin performance on bbb side). So to bring voice alive in
> openmeetings i had to refresh a page and enter the room again. I tried
> it several times - same result.
>
> 2. Three or four month ago, when bbb dev team anounced about voice
> improvements and made a demo site on test.blindsidenetworks.com it
> worked without problems and still working now (have just tried). It
> makes me thnik that we shuld look for a drawback here in 0.8-beta.
>
> Anyway i'm just a dilettante. But I would like to help as much as i
> can so here is my thoughts. =)

Thanks for continuing to investigate this.

It could be a conflict on using the default mic in Flash.
If openmeetings is uing the default mic and then BBB grabs that too,
then maybe the problem occurs.

Can you test if the problem occurs when BBB is the only one using the
mic? Set your mic in your
soundcard as the default mic by
1. right-click in Flash client to bring up the Flash Settings window
2. choose the mic tab
3. Choose your soundcard mic and close the Flash settings window.

Close all browsers and application (Skype) that may be using the mic.
Join BBB and see if the problem is still there.

Thanks.

Richard

--
---
BigBlueButton
http://www.bigbluebutton.org
http://code.google.com/p/bigbluebutton

[Kirill Bukin]

Hello,
Any apps that could use mic are disabled, any tabs in browser are
closed. In soundcard settings mic set as default device. In BBB flash
dialog box my mic is chosen. And yes, problem is still there.

On 16 сен, 19:19, Richard Alam <ritza...@gmail.com> wrote:
> Hi Kirill,
>

> 2011/9/16 Kirill Bukin <compa...@gmail.com>:

[markos calderon]

Hi Kirill,

I'm going to copy the message that I put in the issue tracker:

Well after some research and compile-testing, I found that there is an issue in flash player 10.3 with special characters when you use echo cancellation specifically when you call the method getEnhancedMicrophone, see line:
https://github.com/bigbluebutton/bigbluebutton/blob/master/bigbluebutton-client/src/org/bigbluebutton/modules/phone/managers/StreamManager.as#L74 

In fact there is a ticket bug for that:
http://bugs.adobe.com/jira/browse/FP-6965

In my case, my mic has this name in the registry: "Micrófono", I changed to "MyMic", restarted my computer and now the audio is working ok...

So, could you check if your mic has special characters in the name, you can check by giving right-click at the background of bigbluebutton, choose "settings", then go to the mic tab, in the combo box you should see the name or when you join to the voice conference the adobe popup shows the name of your mic... if it has a special character change, (in case you use windows) go to the control panel -> hardware and audio ->  sound -> go to mic tab and change the name of your default mic, restart the computer and confirm me if this solves your problem...

- Markos

2011/9/16 Kirill Bukin <comp...@gmail.com>

[Kirill Bukin]

Hello markos,
Great, it's working now! And working very well! So the problem is in
Flash and we have to wait for new release. As i'm from Russia there is
"special" russian characters in a name of my microphone. I did as you
said and in worked!

On 19 сен, 21:20, markos calderon <mcmarko...@gmail.com> wrote:
> Hi Kirill,
>

> I'm going to copy the message that I put in the issue tracker:
>
> Well after some research and compile-testing, I found that there is an
> issue in flash player 10.3 with special characters when you use echo
> cancellation specifically when you call the method
> getEnhancedMicrophone, see

> line:https://github.com/bigbluebutton/bigbluebutton/blob/master/bigbluebut...

>
> In fact there is a ticket bug for that:http://bugs.adobe.com/jira/browse/FP-6965
>
> In my case, my mic has this name in the registry: "Micrófono", I
> changed to "MyMic", restarted my computer and now the audio is working
> ok...
>
> So, could you check if your mic has special characters in the name, you can
> check by giving right-click at the background of bigbluebutton, choose
> "settings", then go to the mic tab, in the combo box you should see the name
> or when you join to the voice conference the adobe popup shows the name of
> your mic... if it has a special character change, (in case you use windows)
> go to the control panel -> hardware and audio ->  sound -> go to mic tab and
> change the name of your default mic, restart the computer and confirm me if
> this solves your problem...
>
> - Markos
>

> 2011/9/16 Kirill Bukin <compa...@gmail.com>

> ...
>
> продолжение »

On 19 сен, 21:20, markos calderon <mcmarko...@gmail.com> wrote:
> Hi Kirill,
>

> I'm going to copy the message that I put in the issue tracker:
>
> Well after some research and compile-testing, I found that there is an
> issue in flash player 10.3 with special characters when you use echo
> cancellation specifically when you call the method
> getEnhancedMicrophone, see

> line:https://github.com/bigbluebutton/bigbluebutton/blob/master/bigbluebut...

>
> In fact there is a ticket bug for that:http://bugs.adobe.com/jira/browse/FP-6965
>
> In my case, my mic has this name in the registry: "Micrófono", I
> changed to "MyMic", restarted my computer and now the audio is working
> ok...
>
> So, could you check if your mic has special characters in the name, you can
> check by giving right-click at the background of bigbluebutton, choose
> "settings", then go to the mic tab, in the combo box you should see the name
> or when you join to the voice conference the adobe popup shows the name of
> your mic... if it has a special character change, (in case you use windows)
> go to the control panel -> hardware and audio ->  sound -> go to mic tab and
> change the name of your default mic, restart the computer and confirm me if
> this solves your problem...
>
> - Markos
>

> 2011/9/16 Kirill Bukin <compa...@gmail.com>

> ...
>
> продолжение »

[Kirill Bukin]

How soon can we expect an update for Flash to be released? Is there
any information?

> ...
>
> продолжение »

[vik...@gmail.com]

There is a release candidate for flash 11:
http://labs.adobe.com/technologies/flashplatformruntimes/flashplayer11/

But it brings it's own problems for me (on 64bit Linux)

Perhaps there should be a wiki page devoted to flash / bbb / os
combinations?