Can´t open rooms in a fresh install of BBB v3
gotzon lopez
Good morning,
I’ve just done a clean installation of version 3 of BigBlueButton with Greenlight. Everything went smoothly, and using the bbb-conf tool shows no errors in the installation. After creating my user as an administrator, I was able to change the Greenlight settings, create my room, and everything seemed to work fine.
However, when I try to enter the room, I get the error: "The action could not be completed. Please try again." I’ve tried checking the logs for any errors, but I haven’t found anything useful.
I use this command for the install:
wget -qO- https://raw.githubusercontent.com/bigbluebutton/bbb-install/v3.0.x-release/bbb-install.sh | bash -s -- -v jammy-300 -s bbb.site.com -e my@email.com -w -g
If anyone can give me even a small clue about where to start, I’d be forever grateful.
Just in case, here’s the output from bbb-conf:
bbb-conf --check
BigBlueButton Server 3.0.9 (2701)
Kernel version: 5.15.0-142-generic
Distribution: Ubuntu 22.04.5 LTS (64-bit)
Memory: 16359 MB
CPU cores: 4
/etc/bigbluebutton/bbb-web.properties (override for bbb-web)
/usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties (bbb-web)
bigbluebutton.web.serverURL: https://bbb.site.com
defaultGuestPolicy: ALWAYS_ACCEPT
defaultMeetingLayout: CUSTOM_LAYOUT
/etc/nginx/sites-available/bigbluebutton (nginx)
server_name: bbb.site.com
port: 80, [::]:80127.0.0.1:82 http2 proxy_protocol, [::1]:82 http2127.0.0.1:81 proxy_protocol, [::1]:81
/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH)
local_ip_v4: 192.168.1.18
external_rtp_ip: 192.168.1.18
external_sip_ip: 192.168.1.18
/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)
ext-rtp-ip: $${local_ip_v4}
ext-sip-ip: $${local_ip_v4}
ws-binding: 192.168.1.18:5066
wss-binding: 192.168.1.18:7443
UDP port ranges
FreeSWITCH: 16384-24576
bbb-webrtc-sfu: 24577-32768
bbb-webrtc-recorder: 24577-32768
/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
playback_host: bbb.site.com
playback_protocol: https
ffmpeg: 4.4.2-0ubuntu0.22.04.1
/usr/share/bigbluebutton/nginx/sip.nginx (sip.nginx)
proxy_pass: 192.168.1.18
protocol: http
/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (bbb-webrtc-sfu)
/etc/bigbluebutton/bbb-webrtc-sfu/production.yml (bbb-webrtc-sfu - override)
mediasoup.webrtc.*.announcedIp: 192.168.1.18
mediasoup.plainRtp.*.announcedIp: 192.168.1.18
freeswitch.sip_ip: 192.168.1.18
recordingAdapter: bbb-webrtc-recorder
recordScreenSharing: true
recordWebcams: true
codec_video_main: VP8
codec_video_content: VP8
/etc/bbb-webrtc-recorder/bbb-webrtc-recorder.yml (bbb-webrtc-recorder)
/etc/bigbluebutton/bbb-webrtc-recorder.yml (bbb-webrtc-recorder - override)
debug: null
recorder.directory: /var/lib/bbb-webrtc-recorder
/usr/share/bigbluebutton/html5-client/private/config/settings.yml (HTML5 client)
/etc/bigbluebutton/bbb-html5.yml (HTML5 client config override)
build: 1328
kurentoUrl: wss://bbb.site.com/bbb-webrtc-sfu
defaultFullAudioBridge: fullaudio
defaultListenOnlyBridge: fullaudio
sipjsHackViaWs: true
# Potential problems described below
bbb-conf --status
nginx ————————————————————————► [✔ - active]
freeswitch ———————————————————► [✔ - active]
redis-server —————————————————► [✔ - active]
bbb-apps-akka ————————————————► [✔ - active]
bbb-fsesl-akka ———————————————► [✔ - active]
postgresql ———————————————————► [✔ - active]
bbb-graphql-actions ——————————► [✔ - active]
bbb-graphql-middleware ———————► [✔ - active]
bbb-graphql-server ———————————► [✔ - active]
bbb-webrtc-sfu ———————————————► [✔ - active]
bbb-webrtc-recorder ——————————► [✔ - active]
etherpad —————————————————————► [✔ - active]
bbb-web ——————————————————————► [✔ - active]
bbb-pads —————————————————————► [✔ - active]
bbb-export-annotations ———————► [✔ - active]
bbb-rap-caption-inbox ————————► [✔ - active]
bbb-rap-resque-worker ————————► [✔ - active]
bbb-rap-starter ——————————————► [✔ - active]
gotzon lopez
gotzon lopez
After doing some further testing, I found that if I don't set bbb.site.com in the /etc/hosts and /etc/hostname files, it can't connect to port 443 when I run bbb-conf --check, and if I try to open a room, it doesn’t show an error but stays stuck indefinitely trying to open it.
On the other hand, when using the name bbb.site.com, bbb-conf --check shows no configuration errors, but trying to open a room gives me the same error as in the beginning.
I’ve checked the ports using the commands nc -zv localhost 443 and nc -zv bbb.site.com 443, and both return successfully.
gotzon lopez
Good morning,
I’ve finally given up on version 3 of BBB and ended up installing version 2.7, which has worked perfectly from the very beginning. Maybe I’ll give version 3 another try sometime in the future.
Thank you very much.