We need a help of BBB expert (Paid)

Andrey Sharypov

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Jun 7, 2020, 7:35:17 AM6/7/20

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Hello guys,

We often have problems with audio and video quality, 1007 error

We are ready to pay for the help

Claudio Maina

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Jun 7, 2020, 7:58:06 AM6/7/20

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Hello Andrey,

What are your server specs and at what number of users do you start to experience the "1007 error?"

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Regards,

Claudio Maina | 0727 382 120

www.claud.io.ke ~ gym on cloud

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Andrey Sharypov

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Jun 7, 2020, 2:42:41 PM6/7/20

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Hello Claudio,

We use Scaleway bare metal Intel Xeon E3 1240v6, 32 GB RAM.

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Andrey Sharypov

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Jun 7, 2020, 2:43:27 PM6/7/20

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It doesnt matter how many people on the session, the 1007 comes up randomly

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Best regards,

Andrey Sharypov

Kennedy Aseda

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Jun 7, 2020, 2:55:51 PM6/7/20

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Andrey,

Check if users are behind restrictive firewall or there's a firewall that could be blocking the access.

If you scour around the lists, you'll find users who've had similar errors and how they resolved them. Also, check https://docs.bigbluebutton.org/2.2/configure-firewall.html#update-freeswitch and see if you can solve the problem.