getting error 1004

[Prathapchandran R]

dear team

when I install bbb(greenligh) getting an error 1004, 

please guide me how to solve it.

am adding the screenshot also

[Justice Akpadie Jnr]

run bbb-conf --clean

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[Fred Dixon]

Hi Everyone,

Let's try to narrow down the underlying issue.  Are you able to access

  https://test.bigbluebutton.org/

without a 1004 error?  You need to share more details about your server (internal/external network, single IP address or public/private IP address, Firewall in place Yes/No, etc.).  For a systematic look at how to troubleshoot installation issues, see

  http://docs.bigbluebutton.org/2.2/troubleshooting.html#help-installing-bigbluebutton

See also

 https://github.com/bigbluebutton/bigbluebutton/issues/9088

Regards,... Fred

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[Prathapchandran R]

dear Fred

I can able to get https://test.bigbluebutton.org/

rest of steps checking as you advice

On Sunday, May 24, 2020 at 8:22:13 PM UTC+5:30, Fred Dixon wrote:

Hi Everyone,

Let's try to narrow down the underlying issue.  Are you able to access

  https://test.bigbluebutton.org/

without a 1004 error?  You need to share more details about your server (internal/external network, single IP address or public/private IP address, Firewall in place Yes/No, etc.).  For a systematic look at how to troubleshoot installation issues, see

  http://docs.bigbluebutton.org/2.2/troubleshooting.html#help-installing-bigbluebutton

See also

 https://github.com/bigbluebutton/bigbluebutton/issues/9088

Regards,... Fred

On Sun, May 24, 2020 at 10:18 AM Justice Akpadie Jnr <jakp...@gmail.com> wrote:

run bbb-conf --clean

On Sun, May 24, 2020 at 1:58 PM Prathapchandran R <m...@inygo.in> wrote:

dear team

when I install bbb(greenligh) getting an error 1004, 

please guide me how to solve it.

am adding the screenshot also

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[Betim Gashi]

First of all tell us if you installed bigbluebutton in server with public IP directly, no nat/firewall port forwarding etc this is very important to know and last thing to do is you will need to make a turn server to not get this problems in the future.

[Prathapchandran R]

thanks dear team , this issue solved.

there was iptv6 not enabled . now its working fine