help red5 service crashing

[jossef]

Hi Developers

red5 service is crashing randomly every 3-4 days on my 0.81 bbb server, 

causing the clients to get server connection error.

last time i checked the service was using 337 mb out of 2gb memory 

the red5 log show :

2014-06-01 07:39:49,517 [Thread-13] INFO  o.s.w.c.s.XmlWebApplicationContext - Closing Root WebApplicationContext: startup date [Wed May 28 22:31:51 IDT 2014]; parent: org.springframework.context.support.FileSystemXmlApplicationContext@6e7ce842

2014-06-01 07:39:49,519 [Thread-13] INFO  o.s.b.f.s.DefaultListableBeanFactory - Destroying singletons in org.springframework.beans.factory.support.DefaultListableBeanFactory@51fcbb35: defining beans [placeholderConfig,web.context,web.scope,web.handler,connInvokerService,roomsManager,bigbluebutton.service,participantsHandler,participantsApplication,participants.service,layoutRoomsManager,layoutHandler,layoutApplication,layout.service,presentationRoomsManager,presentationHandler,presentationApplication,presentation.service,conversionUpdatesProcessor,conversionUpdatesMessageListener,chatHandler,chatApplication,chat.service,chatRoomsManager,whiteboardApplication,whiteboard.service,whiteboardRoomManager,recorderApplication,redisRecorder,messagingService,config,redisPool,pollHandler,pollApplication,poll.service,pollRoomsManager,pollRecorder,voiceHandler,clientNotifier,conferenceService,roomManager,voiceEventRecorder,voice.service,connectionManager,eslEventListener,conferenceServiceProvider,freeswitchApplication,eslConnection]; parent: org.springframework.beans.factory.support.DefaultListableBeanFactory@6ce6f5d6

regards 

jossef

[jossef]

does anybody have any idea what can stop the java red5 service on my bbb server  ?

how should i start debugging this problem  ?

בתאריך יום ראשון, 1 ביוני 2014 10:38:05 UTC+3, מאת jossef:

[Fred Dixon]

Hi,

> red5 service is crashing

A few points to look at

  > last time i checked the service was using 337 mb out of 2gb memory 

We recommend using 4G of memory with BigBlueButton 0.81.  We're not saying this is the root cause of the problem, but we don't run BigBlueButton in production on 2G machines -- it just doesn't have enough memory.

When you say red5 servers crashes, what happens?  Are you unable to start any more meetings? Does the red5 process exit.  Can you post the output of

  sudo bbb-conf --debug

which will look for exceptions in all log files.

Regards,... Fred

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[jossef]

Thank's for your help fred. 

yes the red5 process exits  ( process name "java" by user name "red5") .

and as a result when i open flash client the "connecting to the server....." message display on screen.   

after i run the --clean command,  and login as moderator, i get this from  --debug command:

 -- ERRORS found in /usr/share/red5/log/* -- 

/usr/share/red5/log/bigbluebutton.log:2014-06-11 11:08:49,286 [RTMPMessageExecutor-1] ERROR o.b.w.v.f.a.PopulateRoomCommand - Not XML: [Conference 72633 not found]

/usr/share/red5/log/bigbluebutton.log:2014-06-11 11:08:49,770 [pool-9-thread-1] ERROR o.b.c.s.p.ConversionUpdatesMessageListener - Cannot handle recieved message.

/usr/share/red5/log/bigbluebutton.log:2014-06-11 11:08:49,835 [pool-9-thread-1] ERROR o.b.c.s.r.p.PresentationEventRecorder - NOT recording received message GENERATING_THUMBNAIL

then on the flash client i exit the audio conference, stop the video.
and then run the  --debug command again on server,  -  this lines are added to the list above

/usr/share/red5/log/error.log:2014-06-11 11:10:51,007 [EslEventNotifier-1] ERROR o.f.esl.client.inbound.Client - Error caught notifying listener of event [EslEvent: name=[CUSTOM] subclass=[conference::maintenance] headers=2, eventHeaders=22, eventBody=0 lines.]

/usr/share/red5/log/red5.log:2014-06-11 11:10:51,007 [EslEventNotifier-1] ERROR o.f.esl.client.inbound.Client - Error caught notifying listener of event [EslEvent: name=[CUSTOM] subclass=[conference::maintenance] headers=2, eventHeaders=22, eventBody=0 lines.]

   -- Exceptions found in /usr/share/red5/log/* -- 

/usr/share/red5/log/error.log:java.lang.NumberFormatException: null

/usr/share/red5/log/red5.log:java.lang.NumberFormatException: null

/usr/share/red5/log/red5.log:java.lang.NumberFormatException: null

/usr/share/red5/log/red5.log:java.lang.NumberFormatException: null

בתאריך יום שלישי, 10 ביוני 2014 13:23:42 UTC+3, מאת Fred Dixon: