WEBrtc connection :1002 MS Azure VM

[Muhammad Waqas]

Hi, 

I configured the bigbluebutton on Azure VM successfully. Everything is working but when join session with microphone, cannot make connection to webrtc error 1002 appears. 

I have done all the changes suggested to make in case behind firewall document but still not able to make it work..

Please help

[Chad Pilkey]

Did you open TCP 7443 in the firewall?

[Muhammad Waqas]

Yes , I have opened the port 7443 and its listning. 

for your further info I am sharing the result of bbb-conf --check

BigBlueButton Server 2.2.2 (1785)

                    Kernel version: 4.15.0-1075-azure

                      Distribution: Ubuntu 16.04.6 LTS (64-bit)

                            Memory: 16403 MB

                         CPU cores: 4

/usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties (bbb-web)

       bigbluebutton.web.serverURL: https://bbb-demo.lets.com.pk

                defaultGuestPolicy: ALWAYS_ACCEPT

                 svgImagesRequired: true

/etc/nginx/sites-available/bigbluebutton (nginx)

                       server name: bbb-demo.lets.com.pk

                              port: 80, [::]:80

                              port: 443 ssl

                    bbb-client dir: /var/www/bigbluebutton

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

                Port test (tunnel): rtmp://bbb-demo.lets.com.pk

                              red5: bbb-demo.lets.com.pk

              useWebrtcIfAvailable: true

/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH)

                       local_ip_v4: 10.0.0.4

                   external_rtp_ip: 52.189.236.89

                   external_sip_ip: 52.189.236.89

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)

                        ext-rtp-ip: $${external_rtp_ip}

                        ext-sip-ip: $${external_sip_ip}

                        ws-binding: :5066

                       wss-binding: :7443

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

                     playback_host: bbb-demo.lets.com.pk

                 playback_protocol: https

                            ffmpeg: 4.2.2-1bbb1~ubuntu16.04

/etc/bigbluebutton/nginx/sip.nginx (sip.nginx)

                        proxy_pass: 52.189.236.89

/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (Kurento SFU)

                        kurento.ip: 52.189.236.89

                       kurento.url: ws://127.0.0.1:8888/kurento

                    localIpAddress: 10.0.0.4

               recordScreenSharing: true

                     recordWebcams: true

                  codec_video_main: VP8

               codec_video_content: VP8

/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml (HTML5 client)

                             build: 862

                        kurentoUrl: wss://bbb-demo.lets.com.pk/bbb-webrtc-sfu

                  enableListenOnly: true

# Potential problems described below

# IP does not match:

#                           IP from ifconfig: 10.0.0.4

#   /etc/nginx/sites-available/bigbluebutton: bbb-demo.lets.com.pk

# Warning: API URL IPs do not match host:

#

#                                IP from ifconfig: 10.0.0.4

#  /var/lib/tomcat7/demo/bbb_api_conf.jsp: bbb-demo.lets.com.pk

# Warning: The setting of 52.189.236.89 for proxy_pass in

#

#    /etc/bigbluebutton/nginx/sip.nginx

#

# does not match the local IP address (10.0.0.4).

# (This is OK if you've manually changed the values)

# Warning: The API demos are installed and accessible from:

#

#    https://bbb-demo.lets.com.pk

#

# and

#

#    https://bbb-demo.lets.com.pk/demo/demo1.jsp

#

# These API demos allow anyone to access your server without authentication

# to create/manage meetings and recordings. They are for testing purposes only.

# If you are running a production system, remove them by running:

#

#    apt-get purge bbb-demo

[Chad Pilkey]

Your wss-binding should be set to "52.189.236.89:7443"

[Muhammad Waqas]

Thanks much chad. audio issue have been resolved. 

But now media could not reach server error appeared.

Need your kind help

[Chad Pilkey]

You probably need to add a STUN server to your Kurento configuration http://docs.bigbluebutton.org/2.2/configure-firewall.html#extra-steps-when-server-is-behind-nat

[Muhammad Waqas]

Heay Chad,

Thanks for your prompt response.

The issue was resolved. 

Muhammad Waqas Snr. Systems Engineer +61 3 9863 7533 Suite 721/1 Queens Rd, Melbourne Vic 3004

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