Can't Connect to BBB from Canvas LMS

[Ralph]

Hi, 

I have Bigbluebutton running on an EC2 instance from Amazon, it previously worked perfectly with our Canvas LMS installation. I recently upgraded both applications (BBB and Canvas LMS) to the latest versions available and the integration between both applications is now faulty as users get the error "Failure on call (reason=Not Found) (error 1004)" when joining with microphones. As a result, we've had to temporarily switch to using Zoom for conferences but we'd like to get this back up as soon as possible. 

For previous installations, I had the following noted as changes to be made to Bigbluebutton following upgrades or new installations:

nano /opt/freeswitch/conf/dialplan/default/bbb_echo_test.xml
    <condition field="destination_number" expression="^9196$|^9196(\d{5,20})$">

nano /opt/freeswitch/conf/dialplan/default/bbb_conference.xml
<extension name="bbb_conferences_ws">
      <condition field="destination_number" expression="^(\d{5,20})$">
.
  <extension name="bbb_conferences">
       <condition field="destination_number" expression="^(\d{5,20})$">

The above, as well as several changes and suggestions found across the Canvas LMS and Bigbluebutton google groups has not helped avert the error 1004 message. 

BBB Version: BigBlueButton Server 2.2.9 (1814)

Canvas Version: 2020-05-09.21

I would really appreciate it if someone provided steps to debug this, or shared their working configurations across both systems to get us moving again. 

Best Regards,

Ralph

[Menderes Keskin]

Hi Ralph,

Look this: https://groups.google.com/forum/#!topic/bigbluebutton-dev/9lvMu1-lKxc

Healthy days.

11 Mayıs 2020 Pazartesi 05:03:32 UTC+3 tarihinde Ralph yazdı: