App.error.408 authentication Timeout 408

[SASIDHAR A]

Dear All, We are facing same issue again, students are getting disconnected with the message App.error.408 authentication Timeout 408(screenshot attached). Any update that has to be done for this and any configuration changes that has to do from our side? Appreciate the help on this. Thanks in advance

[Prakash K P]

Hello,

Please do the following change in /usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties

allowRequestsWithoutSession=true

Thanks,
Prakash K P,

On Thu, Jul 22, 2021 at 12:37 PM SASIDHAR A <sasidha...@gmail.com> wrote:

Dear All, We are facing same issue again, students are getting disconnected with the message App.error.408 authentication Timeout 408(screenshot attached). Any update that has to be done for this and any configuration changes that has to do from our side? Appreciate the help on this. Thanks in advance

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[Ali Alhaidary]

For us, most (if not all) of timeout errors are due to bad internet connection, something that we can do almost nothing about, we need (should) not to do any modification to the configuration as it will affect other users as well, and BBB comes with the optimum configuration, just educate our users to use better connection.

Ali

On 7/22/21 10:07 AM, SASIDHAR A wrote:

Dear All, We are facing same issue again, students are getting disconnected with the message App.error.408 authentication Timeout 408(screenshot attached). Any update that has to be done for this and any configuration changes that has to do from our side? Appreciate the help on this. Thanks in advance --

[Manas Kapoor]

We are getting this error when moderator has enable guess policy to ask before join and if moderator allows then also sometime same issue happens

On Thu, 22 Jul 2021, 12:37 SASIDHAR A, <sasidha...@gmail.com> wrote:

Dear All, We are facing same issue again, students are getting disconnected with the message App.error.408 authentication Timeout 408(screenshot attached). Any update that has to be done for this and any configuration changes that has to do from our side? Appreciate the help on this. Thanks in advance

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[SASIDHAR A]

We are getting this even for the moderators. 

[Yashodhan K (Kritananda)]

I was able to resolve this issue by running following command and then bbb-config --restart

```

redis-cli FLUSHDB

redis-cli FLUSHALL ASYNC
redis-cli FLUSHALL 

```

[Fred Dixon]

Hi Yashodhan,

Your solution doesn't make sense.  Can you explain your analysis of the issue and why this analysis led you to these steps.

Regards,... Fred

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