"dpkg: error processing package bbb-record-core (--configure)" + cannot upload new PDFs

Roger

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Nov 7, 2016, 3:46:49 PM11/7/16

to BigBlueButton-dev

Yesterday, I tried installing from scratch the newest BBB from scratch, but when I do so I am getting these errors:

Gem::InstallError: public_suffix requires Ruby version >= 2.0.
An error occurred while installing public_suffix (2.0.3), and
Bundler cannot continue.
Make sure that `gem install public_suffix -v '2.0.3'` succeeds before
bundling.
dpkg: error processing package bbb-record-core (--configure):
subprocess installed post-installation script returned error exit status 5
dpkg: dependency problems prevent configuration of bbb-playback-presentation:
bbb-playback-presentation depends on bbb-record-core; however:
Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback-presentation (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of bbb-config:
bbb-config depends on bbb-playback-presentation; however:
Package bbb-playback-presentation is not configured yet.

dpkg: error processing package bbb-config (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
No apport report written because the error message indicates its a followup error from a previous failure.
dpkg: dependency problems prevent configuration of bigbluebutton:
bigbluebutton depends on bbb-config; however:
Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):
dependency problems - leaving unconfigured

So far I have tried investigating the problem based on these posts, but my Gemfile already has the 2.6.2 for mime-types:

https://groups.google.com/forum/#!topic/bigbluebutton-setup/e_uU6JJKdEs

https://groups.google.com/forum/#!topic/bigbluebutton-setup/cuus2hq5y0s

http://docs.bigbluebutton.org/support/faq.html#how-do-i-change-the-clientbigbluebuttonhtml-portion-of-the-url

Also, when I tried to upload a custom background PDF file, it just hangs after pressing upload.

http://imgur.com/a/IqVpW

Here is my bbb-web.log file:

rmoore@Bach:/etc/bigbluebutton/nginx$ cat /var/log/bigbluebutton/bbb-web.log

2016-11-07 13:39:48,880-07:00 INFO org.bigbluebutton.api.messaging.MessageSender - Redis message publisher starting!

2016-11-07 13:39:48,941-07:00 INFO org.bigbluebutton.api.MeetingService - Starting Meeting Service.

2016-11-07 13:39:49,920-07:00 INFO org.bigbluebutton.api.messaging.ReceivedMessageHandler - Ready to handle messages from Redis pubsub!

2016-11-07 13:39:49,932-07:00 INFO org.bigbluebutton.api.messaging.MessageReceiver - Ready to receive messages from Redis pubsub.

2016-11-07 13:39:49,974-07:00 DEBUG org.bigbluebutton.api.messaging.MessageReceiver - Subscribed to the pattern: bigbluebutton:from-bbb-apps:*

2016-11-07 13:39:50,318-07:00 WARN org.grails.plugin.resource.module.ModuleDeclarationsFactory - 'grails.resources.modules' in config does not define any modules

2016-11-07 13:39:54,166-07:00 DEBUG grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - ApiController#index

2016-11-07 13:39:54,927-07:00 DEBUG grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - ApiController#index

2016-11-07 13:40:21,454-07:00 DEBUG grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - ApiController#create

2016-11-07 13:40:21,454-07:00 DEBUG grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - [record:true, moderatorPW:mp, voiceBridge:75997, meta_description:test, name:TuberEdu, attendeePW:ap, meetingID:TuberEdu, checksum:249d1aa4c302a7fb29d24a4552dc1861f51d4dfe, meta_title:TuberEdu, welcome: Welcome to %%CONFNAME%%! For help see our <a href="event:http://www.bigbluebutton.org/content/videos">tutorial videos</a>. To join the voice bridge for this meeting click the headset icon in the upper-left (you can mute yourself in the Listeners window). This meeting is being recorded., meta_email:Roger, action:create, format:null, controller:api]

2016-11-07 13:40:21,597-07:00 DEBUG org.bigbluebutton.api.messaging.RedisStorageService - Storing metadata title = TuberEdu

2016-11-07 13:40:21,600-07:00 DEBUG org.bigbluebutton.api.messaging.RedisStorageService - Storing metadata email = Roger

2016-11-07 13:40:21,601-07:00 DEBUG org.bigbluebutton.api.messaging.RedisStorageService - Storing metadata description = test

2016-11-07 13:40:21,602-07:00 DEBUG org.bigbluebutton.api.messaging.RedisStorageService - Storing metadata meetingId = TuberEdu

2016-11-07 13:40:21,603-07:00 DEBUG org.bigbluebutton.api.messaging.RedisStorageService - Storing metadata meetingName = TuberEdu

2016-11-07 13:40:21,604-07:00 DEBUG org.bigbluebutton.api.messaging.RedisStorageService - Saving metadata in a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517

2016-11-07 13:40:21,612-07:00 INFO org.bigbluebutton.api.MeetingService - Create meeting: data={"record":true,"externalMeetingId":"TuberEdu","duration":0,"description":"Create meeting.","event":"create_meeting","name":"TuberEdu","meetingId":"a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517"}

2016-11-07 13:40:21,617-07:00 DEBUG grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - ApiController#uploadDocuments(a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517)

2016-11-07 13:40:21,617-07:00 INFO org.bigbluebutton.api.messaging.RedisMessagingService - Sending create meeting message to bbb-apps:[{"payload":{"duration":0,"create_date":"Mon Nov 07 13:40:21 MST 2016","name":"TuberEdu","create_time":1478551221517,"moderator_pass":"mp","allow_start_stop_recording":true,"voice_conf":"75997","recorded":true,"external_meeting_id":"TuberEdu","meeting_id":"a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517","viewer_pass":"ap","auto_start_recording":false},"header":{"timestamp":142762914,"name":"create_meeting_request","version":"0.0.1"}}]

2016-11-07 13:40:21,626-07:00 DEBUG grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - ApiController#downloadAndProcessDocument(http://tuberedu.org/default.pdf, a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517)

2016-11-07 13:40:21,631-07:00 DEBUG org.bigbluebutton.presentation.PresentationUrlDownloadService - Creating dir [/var/bigbluebutton/a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517/a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517/d2d9a672040fbde2a47a10bf6c37b6a4b5ae187f-1478551221631]

2016-11-07 13:40:21,642-07:00 DEBUG grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - Rendering as xml

2016-11-07 13:40:21,642-07:00 INFO org.bigbluebutton.api.MeetingService - Meeting started: data={"record":true,"externalMeetingId":"TuberEdu","duration":0,"description":"Meeting has started.","event":"meeting_started","name":"TuberEdu","meetingId":"a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517"}

2016-11-07 13:40:22,988-07:00 DEBUG grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - ApiController#join

2016-11-07 13:40:22,990-07:00 INFO grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - Retrieving meeting a1d63a1fb90b422ecce953b3302b6e521f96df8c

2016-11-07 13:40:23,048-07:00 INFO grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - Session user token for Roger [a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517-ok6menqkuhnk]

2016-11-07 13:40:23,049-07:00 INFO org.bigbluebutton.api.messaging.RedisMessagingService - Sending register user message to bbb-apps:[{"payload":{"name":"Roger","userid":"idrzghcicm7o","role":"MODERATOR","auth_token":"ok6menqkuhnk","meeting_id":"a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517","external_user_id":"idrzghcicm7o"},"header":{"timestamp":142764346,"name":"register_user_request","version":"0.0.1"}}]

2016-11-07 13:40:23,050-07:00 INFO grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - Successfully joined. Redirecting to http://tuberedu.org/client/BigBlueButton.html

2016-11-07 13:40:27,705-07:00 INFO grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - Found session for Roger

2016-11-07 13:40:27,706-07:00 INFO grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - Found session for Roger

2016-11-07 13:40:27,841-07:00 INFO grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - Found conference for Roger

2016-11-07 13:40:28,325-07:00 INFO grails.app.controllers.org.bigbluebutton.web.controllers.ApiController - Found conference for Roger

2016-11-07 13:40:28,716-07:00 INFO org.bigbluebutton.api.MeetingService - User joined meeting: data={"externalMeetingId":"TuberEdu","username":"Roger","externalUserId":"idrzghcicm7o","description":"User had joined the meeting.","event":"user_joined_message","userId":"idrzghcicm7o_2","name":"TuberEdu","meetingId":"a1d63a1fb90b422ecce953b3302b6e521f96df8c-1478551221517","role":"MODERATOR"}

rmoore@Bach:/etc/bigbluebutton/nginx$

rmoore@Bach:~$

Also, here is what I get when I do debug:

rmoore@Bach:/etc/bigbluebutton/nginx$ sudo bbb-conf --debug

/usr/bin/bbb-conf: line 61: /etc/bigbluebutton/bigbluebutton-release: No such file or directory

-- ERRORS found in /usr/share/red5/log/* --

/usr/share/red5/log/deskshare-slf.log:2016-11-07 13:39:48,896-07:00 [Launcher:/deskshare] ERROR o.b.d.s.r.FileRecordingServiceImp - Failed to create recording directory [/var/bigbluebutton/deskshare]

-- Errors found in /var/log/nginx/error.log --

2016/11/07 13:40:15 [error] 9537#0: *9 open() "/var/www/bigbluebutton-default/images/Tuberedu_Logo2.png" failed (2: No such file or directory), client: 192.206.181.82, server: tuberedu.org, request: "GET /images/Tuberedu_Logo2.png HTTP/1.1", host: "tuberedu.org", referrer: "http://tuberedu.org/"

2016/11/07 13:40:24 [error] 9537#0: *6 open() "/var/www/bigbluebutton-default/html5client/check" failed (2: No such file or directory), client: 192.206.181.82, server: tuberedu.org, request: "GET /html5client/check HTTP/1.1", host: "tuberedu.org", referrer: "http://tuberedu.org/client/BigBlueButton.html"

/usr/bin/bbb-record: line 40: /etc/bigbluebutton/bigbluebutton-release: No such file or directory

find: `/var/bigbluebutton/recording/publish/presentation': No such file or directory

find: `/var/bigbluebutton/published/presentation': No such file or directory

rmoore@Bach:/etc/bigbluebutton/nginx$

Please note that I have tried changed the URL to use TuberEdu.html instead of BigBlueButton.html, but I appear to have missed a configuration value somewhere. Does anyone have any suggestions as to why I'm getting those package errors and file upload failure? TIA.

Fred Dixon

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Nov 7, 2016, 8:35:34 PM11/7/16

to BigBlueButton-dev

Hi Roger,

First off thanks for reporting this. We've been able to reproduce the problem here.

It seems like bundler is checking a set of dependencies for compatibility with ruby and, in that set, is now include the gem public_suffix; however, no where do we specify that we need this in BigBlueButton.

We were able to work around the installation issue by creating a stub gem for public_suffix-2.0.4.gem and addressable-2.5.0.gem.

Can you try the following

wget http://bigbluebutton.org/downloads/public_suffix-2.0.4.gem
wget http://bigbluebutton.org/downloads/addressable-2.5.0.gem

sudo gem install public_suffix-2.0.4.gem
sudo gem install addressable-2.5.0.gem

and then

sudo apt-get install -f

and let us know if that gets you through the installation. We're currently finishing development of BigBlueButton 1.1 and plan to release a beta. This will be on Ubuntu 16.04 64-bit, so we'll have the newer version of ruby out-of-the-box.

Regards,... Fred

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@bigbluebutton

Synergy LMS

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Nov 8, 2016, 1:24:38 AM11/8/16

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Dear Fred,

I have followed your steps, still am facing installation issues, details are : ERROR: While executing gem ... (Gem::InstallError)

gem "streamio-ffmpeg" is not installed

root@Collab-BBB-Server:~# sudo apt-get install bigbluebutton

Reading package lists... Done

Building dependency tree

Reading state information... Done

bigbluebutton is already the newest version.

0 upgraded, 0 newly installed, 0 to remove and 4 not upgraded.

4 not fully installed or removed.

After this operation, 0 B of additional disk space will be used.

Do you want to continue? [Y/n] y

Setting up bbb-record-core (1.0.0-1ubuntu56) ...

Don't run Bundler as root. Bundler can ask for sudo if it is needed, and installing your bundle as root will break this application for all non-root users on this machine.

Using absolute_time 1.0.0

Using addressable 2.5.0

Using builder 3.2.2

Using curb 0.9.3

Using mime-types 2.6.2

Using mini_portile2 2.1.0

Using mono_logger 1.1.0

Using multi_json 1.12.1

Using open4 1.3.4

Using rack 1.6.4

Using redis 3.3.1

Using tilt 2.0.5

Using rubyzip 1.2.0

Using trollop 2.1.2

Using bundler 1.13.6

Using fastimage 2.0.1

Using nokogiri 1.6.8.1

Using streamio-ffmpeg 2.0.0

Using rack-protection 1.5.3

Using vegas 0.1.11

Using redis-namespace 1.5.2

Using sinatra 1.4.7

Using resque 1.26.0

Bundle complete! 12 Gemfile dependencies, 23 gems now installed.

Use `bundle show [gemname]` to see where a bundled gem is installed.

ERROR: While executing gem ... (Gem::InstallError)

gem "streamio-ffmpeg" is not installed

dpkg: error processing package bbb-record-core (--configure):

subprocess installed post-installation script returned error exit status 1

dpkg: dependency problems prevent configuration of bbb-playback-presentation:

bbb-playback-presentation depends on bbb-record-core; however:

Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback-presentation (--configure):

dependency problems - leaving unconfigured

No apport report written because the error message indicates its a followup error from a previous failure.

dpkg: dependency problems prevent configuration of bbb-config:

bbb-config depends on bbb-playback-presentation; however:

Package bbb-playback-presentation is not configured yet.

dpkg: error processing package bbb-config (--configure):

dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bigbluebutton:

bigbluebutton depends on bbb-config; however:

Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):

dependency problems - leaving unconfigured

No apport report written because the error message indicates its a followup error from a previous failure.

No apport report written because MaxReports is reached already

Errors were encountered while processing:

bbb-record-core

bbb-playback-presentation

bbb-config

bigbluebutton

E: Sub-process /usr/bin/dpkg returned an error code (1)

Please suggest me further

Regards,

GMR

Fred Dixon

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Nov 8, 2016, 7:37:34 AM11/8/16

to BigBlueButton-dev

Hi GMR,

Can you post the output of the following commands

cat /usr/local/bigbluebutton/core/Gemfile

It should have

gem "streamio-ffmpeg", '2.0.0'

Regards,... Fred

Synergy LMS

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Nov 8, 2016, 7:41:31 AM11/8/16

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Hi Fred,

yes it is showing same, output is :

root@Collab-BBB-Server:~# cat /usr/local/bigbluebutton/core/Gemfile

#

# BigBlueButton open source conferencing system - http://www.bigbluebutton.org/

#

# This program is free software; you can redistribute it and/or modify it under the

# terms of the GNU Lesser General Public License as published by the Free Software

# Foundation; either version 3.0 of the License, or (at your option) any later

# version.

#

# BigBlueButton is distributed in the hope that it will be useful, but WITHOUT ANY

# WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A

# PARTICULAR PURPOSE. See the GNU Lesser General Public License for more details.

#

# You should have received a copy of the GNU Lesser General Public License along

# with BigBlueButton; if not, see <http://www.gnu.org/licenses/>.

#

source "http://rubygems.org"

gem "redis"

gem "nokogiri"

gem "resque"

gem "mime-types", '2.6.2'

gem "streamio-ffmpeg", '2.0.0'

gem "rubyzip"

gem "curb"

gem "builder"

gem "trollop"

gem "open4"

gem "fastimage"

gem "absolute_time"

root@Collab-BBB-Server:~#

Thanks,

GMR

On Tue, Nov 8, 2016 at 6:07 PM, Fred Dixon <ffd...@gmail.com> wrote:

Hi GMR,

Can you post the output of the following commands

cat /usr/local/bigbluebutton/core/Gemfile

It should have

gem "streamio-ffmpeg", '2.0.0'

Regards,... Fred

Fred Dixon

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Nov 8, 2016, 8:11:13 AM11/8/16

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Hi GMR,

Can you post the output of the command

sudo gem install streamio-ffmpeg -v 2.0.0

Regards,.. Fred

Synergy LMS

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Nov 8, 2016, 8:13:20 AM11/8/16

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Hi Fred,

root@Collab-BBB-Server:~# sudo gem install streamio-ffmpeg -v 2.0.0

Successfully installed streamio-ffmpeg-2.0.0

1 gem installed

Regards,

GMR

On Tue, Nov 8, 2016 at 6:40 PM, Fred Dixon <ffd...@gmail.com> wrote:

Hi GMR,

Can you post the output of the command

sudo gem install streamio-ffmpeg -v 2.0.0

Regards,.. Fred

Synergy LMS

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Nov 8, 2016, 8:17:38 AM11/8/16

to bigblueb...@googlegroups.com

Hi Fred,

I have tried bbb installation, again am facing same error,

Bundle complete! 12 Gemfile dependencies, 23 gems now installed.

Use `bundle show [gemname]` to see where a bundled gem is installed.

ERROR: While executing gem ... (Gem::InstallError)

gem "streamio-ffmpeg" is not installed

dpkg: error processing package bbb-record-core (--configure):

root@Collab-BBB-Server:~# gem list

*** LOCAL GEMS ***

absolute_time (1.0.0)

addressable (2.5.0)

builder (3.2.2)

bundler (1.13.6)

curb (0.9.3)

fastimage (2.0.1)

hello (0.0.1)

mime-types (2.6.2)

mini_portile2 (2.1.0)

mono_logger (1.1.0)

multi_json (1.12.1)

nokogiri (1.6.8.1)

open4 (1.3.4)

public_suffix (2.0.4)

rack (1.6.4)

rack-protection (1.5.3)

redis (3.3.1)

redis-namespace (1.5.2)

resque (1.26.0)

rubyzip (1.2.0)

sinatra (1.4.7)

streamio-ffmpeg (2.0.0)

tilt (2.0.5)

trollop (2.1.2)

vegas (0.1.11)

root@Collab-BBB-Server:~#

Regards,

GMR

Fred Dixon

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Nov 8, 2016, 9:27:24 AM11/8/16

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Hi GMR,

Strange ... the installer wants to setup streamio-ffmpeg but it's already installed.

Can you try the following

cd /usr/local/bigbluebutton/core/

sudo bundler

Also post the output of

ruby -v

gem -v

Regards,... Fred

Madhukar Reddy

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Nov 8, 2016, 12:14:39 PM11/8/16

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Hi Fred,

root@Collab-BBB-Server:/usr/local/bigbluebutton/core# ruby -v

ruby 1.9.3p484 (2013-11-22 revision 43786) [x86_64-linux]

root@Collab-BBB-Server:/usr/local/bigbluebutton/core# gem -v

2.4.7

root@Collab-BBB-Server:/usr/local/bigbluebutton/core#

Regards,

GMR

On Tue, Nov 8, 2016 at 7:56 PM, Fred Dixon <ffd...@gmail.com> wrote:

Hi GMR,

Strange ... the installer wants to setup streamio-ffmpeg but it's already installed.

Can you try the following

cd /usr/local/bigbluebutton/core/
sudo bundler

Also post the output of

ruby -v
gem -v

Regards,... Fred

--

With Warm Regards,

G.Madhukar Reddy

Fred Dixon

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Nov 8, 2016, 12:45:36 PM11/8/16

to BigBlueButton-dev

Hi

Madhukar,

When we try the version of gem on one of our test servers 14.04 64-bit servers, we have a very different issue

root@u14:/tmp# gem -v

1.8.23

Can you try the following commands and post the output.

# gem -v

1.8.23

# which gem

/usr/bin/gem

# dpkg -S /usr/bin/gem

ruby: /usr/bin/gem

# dpkg -l | grep ruby

ii libruby1.9.1 1.9.3.484-2ubuntu1.2 amd64 Libraries necessary to run Ruby 1.9.1

ii ruby 1:1.9.3.4 all Interpreter of object-oriented scripting language Ruby (default version)

ii ruby1.9.1 1.9.3.484-2ubuntu1.2 amd64 Interpreter of object-oriented scripting language Ruby

ii ruby1.9.1-dev 1.9.3.484-2ubuntu1.2 amd64 Header files for compiling extension modules for the Ruby 1.9.1

Regards,... Fred

Madhukar Reddy

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Nov 8, 2016, 12:51:02 PM11/8/16

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Hi Fred,

my gem -v is showing 2.4.7, is it a problem..

i have tried commands as you suggested , Output details :

root@Collab-BBB-Server:~# gem -v

2.4.7

root@Collab-BBB-Server:~# which gem

/usr/bin/gem

root@Collab-BBB-Server:~# dpkg -S /usr/bin/gem

ruby: /usr/bin/gem

root@Collab-BBB-Server:~# dpkg -l | grep ruby

ii libruby1.9.1 1.9.3.484-2ubuntu1.2 amd64 Libraries necessary to run Ruby 1.9.1

ii ruby 1:1.9.3.4 all Interpreter of object-oriented scripting language Ruby (default version)

ii ruby1.9.1 1.9.3.484-2ubuntu1.2 amd64 Interpreter of object-oriented scripting language Ruby

ii ruby1.9.1-dev 1.9.3.484-2ubuntu1.2 amd64 Header files for compiling extension modules for the Ruby 1.9.1

root@Collab-BBB-Server:~#

Regards,

Madhukar

Fred Dixon

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Nov 8, 2016, 1:51:40 PM11/8/16

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Hi Madhukar,

Can you installing ruby on a clean server (such as a new VM) and let us know what version of gem you get and whether you encounter the same problem during the installation of BigBlueButton.

Regards,.. Fred

Roger

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Nov 8, 2016, 3:01:51 PM11/8/16

to BigBlueButton-dev

Thank you, that fixed it for me!

To unsubscribe from this group and stop receiving emails from it, send an email to bigbluebutton-...@googlegroups.com.
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Madhukar Reddy

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Nov 8, 2016, 8:43:23 PM11/8/16

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Hi Fred,

Yes, am installing on a Clean Server (VPS), at the time of Bigbluebutton installation I got prefix issue then I searched on google and installed gem 2.4.7 manually, I think that would be a problem, if so then what is the solution now, also pls confirm which version of gem is required for bbb installation, pls suggest further

Regards,

Madhukar

Madhukar Reddy

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Nov 9, 2016, 3:52:09 AM11/9/16

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Hi Fred,

At the time Bigbluebutton installation ( sudo apt-get install bigbluebutton ) i got Public_suffix error, then i googled about this issue and installed gem 2.4.7 manually, for instllation i have used these steps, ( https://groups.google.com/forum/#!msg/bigbluebutton-setup/j0nhKW3yRms/M5B7R8evBzEJ )

$ wget -O rub "http://production.cf.rubygems.org/rubygems/rubygems-2.4.7.tgz"

$ tar -xvzf rub

$ cd rubygems-2.4.7

$ sudo ruby setup.rb

$ cd

Now gem version 2.4.7 is installed,
$ gem -v
2.4.7

after that i have updated as per your given steps to resolve public_suffix issue, apart from this i did't get any errors during bbb installation, now the installer wants to setup streamio-ffmpeg but it's already installed. how to resolve this issue, also pls confirm which version of gem is required for bbb installation

Thanks,

Madhukar

Madhukar Reddy

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Nov 9, 2016, 5:38:11 AM11/9/16

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Hi Fred,

BBB Installation completed now, i have updated Gem version from 2.4.7 to 1.8.23 then installation completed succesfully , but am getting Error on bbb-conf --check :

Error: Could not connect to the configured hostname/IP address

#

# http://159.203.56.28/

root@Collab-BBB-Server:~# sudo bbb-conf --debug

-- Errors found in /var/log/nginx/error.log --

2016/11/09 10:10:34 [error] 28185#0: *2 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 159.203.56.28, server: 159.203.56.28, request: "GET /bigbluebutton/api HTTP/1.1", upstream: "http://127.0.0.1:8080/bigbluebutton/api", host: "159.203.56.28"

2016/11/09 10:10:34 [error] 28185#0: *2 open() "/var/www/nginx-default/50x.html" failed (2: No such file or directory), client: 159.203.56.28, server: 159.203.56.28, request: "GET /bigbluebutton/api HTTP/1.1", upstream: "http://127.0.0.1:8080/bigbluebutton/api", host: "159.203.56.28"

2016/11/09 10:23:16 [error] 28185#0: *4 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 159.203.56.28, server: 159.203.56.28, request: "GET /bigbluebutton/api HTTP/1.1", upstream: "http://127.0.0.1:8080/bigbluebutton/api", host: "159.203.56.28"

2016/11/09 10:23:16 [error] 28185#0: *4 open() "/var/www/nginx-default/50x.html" failed (2: No such file or directory), client: 159.203.56.28, server: 159.203.56.28, request: "GET /bigbluebutton/api HTTP/1.1", upstream: "http://127.0.0.1:8080/bigbluebutton/api", host: "159.203.56.28"

2016/11/09 10:24:57 [error] 28185#0: *8 open() "/var/www/bigbluebutton-default/html5client/check" failed (2: No such file or directory), client: 117.98.152.227, server: 159.203.56.28, request: "GET /html5client/check HTTP/1.1", host: "159.203.56.28", referrer: "http://159.203.56.28/client/BigBlueButton.html"

2016/11/09 10:25:17 [error] 28185#0: *105 open() "/var/www/bigbluebutton-default/html5client/check" failed (2: No such file or directory), client: 117.98.152.227, server: 159.203.56.28, request: "GET /html5client/check HTTP/1.1", host: "159.203.56.28", referrer: "http://159.203.56.28/client/BigBlueButton.html"

Thanks,

Madhukar

Fred Dixon

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Nov 9, 2016, 7:40:35 AM11/9/16

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Hi Madhukar,

> Error: Could not connect to the configured hostname/IP address

> #

> # http://159.203.56.28/

Can you post the output of

sudo bbb-conf --check

Regards,... Fred

Madhukar Reddy

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Nov 9, 2016, 12:13:27 PM11/9/16

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Hi Fred,

Now am not getting any errors, but having issues in Recording, i have created a post on recording issue ( https://groups.google.com/forum/#!topic/bigbluebutton-dev/NgALDM2lutg )

root@Collab-BBB-Server:~# sudo bbb-conf --check

BigBlueButton Server 1.0.0 (1058)

Kernel version: 4.4.0-45-generic

Distribution: Ubuntu 14.04.5 LTS (64-bit)

Memory: 3952 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

Port test (tunnel): 159.203.56.28

Red5: 159.203.56.28

useWebrtcIfAvailable: true

/opt/freeswitch/conf/sip_profiles/external.xml (FreeSWITCH)

websocket port: 5066

WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)

server name: 159.203.56.28

port: 80

bbb-client dir: /var/www/bigbluebutton

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)

bbb-web host: 159.203.56.28

/var/lib/tomcat7/webapps/demo/bbb_api_conf.jsp (API demos)

url: 159.203.56.28

/var/www/bigbluebutton/check/conf/config.xml (client check)

client check: 159.203.56.28

/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)

voice conference: FreeSWITCH

capture video: true

capture desktop: true

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

playback host: 159.203.56.28

** Potential problems described below **

# Warning: The API demos are installed and accessible from:

#

# http://159.203.56.28/demo/demo1.jsp

#

# These API demos allow anyone to access your server without authentication

# to create/manage meetings and recordings. They are for testing purposes only.

# If you are running a production system, remove them by running:

#

# sudo apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:

#

# http://159.203.56.28/check

#

but debug is showing errors :

root@Collab-BBB-Server:~# sudo bbb-conf --debug

-- Errors found in /var/log/nginx/error.log --

2016/11/09 16:55:49 [error] 8826#0: *1 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 117.98.152.227, server: 159.203.56.28, request: "GET /demo/demo10.jsp HTTP/1.1", upstream: "http://127.0.0.1:8080/demo/demo10.jsp", host: "159.203.56.28"

2016/11/09 16:55:49 [error] 8826#0: *1 open() "/var/www/nginx-default/50x.html" failed (2: No such file or directory), client: 117.98.152.227, server: 159.203.56.28, request: "GET /demo/demo10.jsp HTTP/1.1", upstream: "http://127.0.0.1:8080/demo/demo10.jsp", host: "159.203.56.28"

2016/11/09 16:59:40 [error] 8826#0: *7 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 117.98.152.227, server: 159.203.56.28, request: "GET /demo/demo10.jsp HTTP/1.1", upstream: "http://127.0.0.1:8080/demo/demo10.jsp", host: "159.203.56.28"

2016/11/09 16:59:40 [error] 8826#0: *7 open() "/var/www/nginx-default/50x.html" failed (2: No such file or directory), client: 117.98.152.227, server: 159.203.56.28, request: "GET /demo/demo10.jsp HTTP/1.1", upstream: "http://127.0.0.1:8080/demo/demo10.jsp", host: "159.203.56.28"