Error: Could not detect FreeSWITCH listening on port 5060

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NEXIO Global

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Jan 15, 2019, 7:16:37 AM1/15/19
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hello fred dixon, 
I have upgrade bbb rc7 to rc8 , i have used this server after upgraded it to rc8 ,after upgradation everything were working ,  but today when i trying to join the 
audio , it shows below given error .

Error 1006: Call timed out
Error: An error has occurred, please try again

and when i perform  bbb-conf --check  , 
it show "The voice application may not have registered with the sip server." and  "Could not detect FreeSWITCH listening on port 5060" 

$ bbb-conf --check

BigBlueButton Server 2.0.0-RC8 (1634)
                    Kernel version: 4.4.0-139-generic
                      Distribution: Ubuntu 16.04.5 LTS (64-bit)
                            Memory: 8173 MB

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
                Port test (tunnel): rtmp://example.com.au
                              red5: example.com.au
              useWebrtcIfAvailable: true

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)
                         websocket: xx.xx.xx.xxx:7443
                    WebRTC enabled: true

/etc/nginx/sites-available/bigbluebutton (nginx)
                       server name: example.com.au
                              port: 80, [::]:80
                              port: 443 ssl
                    bbb-client dir: /var/www/bigbluebutton

/var/lib/tomcat7/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties (bbb-web)
                      bbb-web host: example.com.au
/usr/share/red5/webapps/bigbluebutton/WEB-INF/red5-web.xml (red5)
                  voice conference: FreeSWITCH

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)
                     playback host: example.com.au
                            ffmpeg: 4.0.3-1~16.04.york0

/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (Kurento)
                        kurentoUrl: ws://example.com.au:8888/kurento
                         kurentoIp: xx.xx.xx.xxx
                    localIpAddress: xx.xx.xx.xxx
               recordScreenSharing: true
                     recordWebcams: true
                              Node: v8.14.0
                           mongoDB: v3.4.18


** Potential problems described below **
# Warning: The voice application may not have registered with the sip server.
#   Try running:
#
#      sudo bbb-conf --clean
#


# Error: Could not detect FreeSWITCH listening on port 5060




also when i check log then it shows

cat /usr/share/red5/log/sip.log
2019-01-15T22:35:46.686+11:00 DEBUG o.b.voiceconf.sip.SipPeer - SIPUser register
2019-01-15T22:35:46.686+11:00 DEBUG o.b.voiceconf.sip.SipPeer - SIPUser register : "bbbuser" <sip:bbb...@xx.xx.xx.xxx>
2019-01-15T22:35:46.686+11:00 DEBUG o.b.voiceconf.sip.SipPeer - SIPUser register : sip:bbb...@xx.xx.xx.xxx:5070
2019-01-15T22:35:46.748+11:00 DEBUG o.b.voiceconf.red5.Application - appStart: Scope [name=sip, path=/default, type=APPLICATION, autoStart=true, creationTime=1547552146484, depth=1, enabled=true, running=false]
2019-01-15T22:35:46.755+11:00 INFO  o.b.voiceconf.sip.SipRegisterAgent - Registering contact <sip:bbb...@xx.xx.xx.xxx:5070> (it expires in 3600 secs)
2019-01-15T22:36:18.798+11:00 ERROR o.b.voiceconf.sip.SipPeer - Failed to register with Sip Server.


Thanks
Regard Nexio 

Fred Dixon

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Jan 15, 2019, 8:43:56 AM1/15/19
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Hi Nexio,

Check the FreeSWITCH logs for an error, and also this entry in the Troubleshooting guide


Also, did you originally setup a dummy NIC to enable FreeSWITCH to bind to an external IP address?  You also need to set the dummy NIC to be re-assigned after reboot (otherwise it won't be present after reboot and FreeSWITCH will be unable to listen to the external IP address).  See



Try the above and let us know if that gets you going again.

Regards,... Fred

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NEXIO Global

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Jan 16, 2019, 12:27:19 AM1/16/19
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Hello Fred Dixon,
Thank you for your valuable reply 
 After removing freeswitch database and restart freeswitch , now it working fine.

Moustapha Ouattara

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Feb 6, 2020, 8:34:09 PM2/6/20
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Hi Fred and Nexio,
can you please share with me how to remove DB and restart freeswitch.
Thank you

Fred Dixon

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Feb 6, 2020, 8:58:32 PM2/6/20
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Hi Moustapha,

The steps are here in this troubleshooting guide



Regards,... Fred


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Moustapha Ouattara

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Feb 8, 2020, 6:00:36 AM2/8/20
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Hi Fred Thank You for your answer
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nadavkav

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Mar 30, 2020, 9:21:24 AM3/30/20
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Thanks Fred!
This helped me solved my issue, after switching BBB VMs in Amazon (and changing external & internal IP)
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