Support: Error in email delivery: end of file reached

[Alfonso Fernández]

Hi,

I'm having trouble making email notifications work on Greenligh.

I set up the SMTP credentials in .env file, then restarted greenlight with docker-compose dwon and then docker compuse up -d

I get this error in log/production.log

Support: Error in email delivery: end of file reached

ERROR: [379cbe67-b192-40f2-8332-e8a8506e1326] Support: Error in email delivery: end of file reached

This is my SMTP config

SMTP_SERVER=email-smtp.us-west-2.amazonaws.com
SMTP_PORT=465
SMTP_DOMAIN=amazonses.com
SMTP_USERNAME=<username>
SMTP_PASSWORD=<password>
SMTP_AUTH=plain
SMTP_STARTTLS_AUTO=true

SMTP_SENDER=webi...@colmena.tech

I've tried SMTP_AUTH=plain and SMTP_AUTH=login but niether work.

I also tried with other smtp services like gmail

Thanks for your help.

[Ahmad Farhat]

Hi Alfonso,

Whats the output of "docker run --rm --env-file .env bigbluebutton/greenlight:v2 bundle exec rake conf:check"?

On Wednesday, September 18, 2019 at 2:37:25 PM UTC-4, Alfonso Fernández wrote:

Hi,

I'm having trouble making email notifications work on Greenligh.

I set up the SMTP credentials in .env file, then restarted greenlight with docker-compose dwon and then docker compuse up -d

I get this error in log/production.log

Support: Error in email delivery: end of file reached

ERROR: [379cbe67-b192-40f2-8332-e8a8506e1326] Support: Error in email delivery: end of file reached

This is my SMTP config

SMTP_SERVER=email-smtp.us-west-2.amazonaws.com
SMTP_PORT=465
SMTP_DOMAIN=amazonses.com
SMTP_USERNAME=<username>
SMTP_PASSWORD=<password>
SMTP_AUTH=plain
SMTP_STARTTLS_AUTO=true

SMTP_SENDE...@colmena.tech

[Alfonso Fernández]

Thanks Ahmad, it says:

Checking environment: Passed
Checking Connection: Passed
Checking Secret: Passed
Checking SMTP connection: Failed
Error connecting to SMTP - Net::ReadTimeout

I can ping to the maiul server and amb able to telnet to port 25.

Thaks for your help.

El 19/09/19 a las 8:56, Ahmad Farhat escribió:

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[Ahmad Farhat]

You're trying to hook up to the mail server using TLS but with the SSL Port (465). If you used the TLS Port instead (587) then you should be able to send emails

https://aws.amazon.com/premiumsupport/knowledge-center/smtp-connectivity-timeout-issues-ses/

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[Phill. Whiteside]

Hi Alfonso,

on the other mailing list we have Jan saying about the identical thing, so I will give you a suggestion to follow:

a (very) brief introduction to opening port 587 is on this answer[1] It gives also a bit more background to allow IN, allow OUT. 

Regards,

Phill.

1. https://ubuntuforums.org/showthread.php?t=1979246

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[Alfonso Fernández]

Theank you very much.

It was a connectivity issue.

I ended up using Gmail, for that I needed to create an App password.


El 20/09/19 a las 17:35, Phill. Whiteside escribió: