BBB 2.3 Installation Issues

[Umair Ali]

I had run the script to install BBB 2.3 subdomain is meeting.stickifix.com. When is ping the above URL it's pointing me to the IP address where I want to install BBB but in the end, installation gave me an error attached in the picture although subdomain had SSL as well but still giving me an error?

[Fred Dixon]

Hi Umair,

Is port 80 opened on the server to allow the http challenge to go through?

Regards,... Fred

On Wed, May 12, 2021 at 7:43 AM Umair Ali <ironb...@gmail.com> wrote:

I had run the script to install BBB 2.3 subdomain is meeting.stickifix.com. When is ping the above URL it's pointing me to the IP address where I want to install BBB but in the end, installation gave me an error attached in the picture although subdomain had SSL as well but still giving me an error?

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[Umair Ali]

Yes i bought the unmanaged server nothing is installed in it except the Ubuntu 18

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[dwun...@gmail.com]

Also facing the Let's Encrypt SSL request error!  That is not a problem when installing on 2.2 versions

[Fred Dixon]

Can you try running bbb-install.sh again (be sure to use wget to pull down the latest version) and let us know if you encounter the error again.

Regards,.. Fred

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/f152d18f-2725-4a55-afd6-bc87617f1b91n%40googlegroups.com.

[Umair Ali]

i had install it again but same error occurred.

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/CAOeuy5Mqe6asmrtodXuWWuJeyO9iCP2gdGzGwYmNWBBwnyvRRA%40mail.gmail.com.

[Daniel Schröter]

If I open

http://meeting.stickifix.com/

I see a cloudflare message. 

Please provide a

ip add

from the system. Looks like the DNS is not pointing to the correct IP-address...

[da...@wwns.com]

Hi guys,

I made a couple of runs at installing bbb 2.3.1 on one of my boxes.
When I tried the login page the response was:
HTTP Status 500 – Internal Server Error

Type Exception Report

Message Unable to compile class for JSP:

Description The server encountered an unexpected condition that
prevented it from fulfilling the request.

Exception

org.apache.jasper.JasperException: Unable to compile class for JSP:

An error occurred at line: [6] in the jsp file: [/bbb_api_conf.jsp]
SString cannot be resolved to a type
3: String salt = "***********************************";
4:
5: // This is the URL for the BigBlueButton server
6: SString BigBlueButtonURL = "https://bbb3.wwns.com/bigbluebutton/";
7: %>
8:


An error occurred at line: [52] in the jsp file: [/bbb_api.jsp]
bb3.wwns.com cannot be resolved to a type
49: // - xml (for pre-upload of slides)
50: //
51: public String createMeeting(String meetingID, String welcome, String
moderatorPassword, String moderatorWelcomeMsg, String viewerPassword,
Integer voiceBridge, String logoutURL) {
52: String base_url_create = bb3.wwns.com + "api/create?";
53:
54: String welcome_param = "";
55: String checksum = "";


An error occurred at line: [136] in the jsp file: [/bbb_api.jsp]
bbb3.wwns.com cannot be resolved to a type
133: // getJoinMeetingURL() -- get join meeting URL for both viewer and
moderator
134: //
135: public String getJoinMeetingURL(String username, String meetingID,
String password, String clientURL, Boolean guest) {
136: String base_url_join = bbb3.wwns.com + "api/join?";
137: String clientURL_param = "";
138:
139: if ((clientURL != null) && !clientURL.equals("")) {


An error occurred at line: [197] in the jsp file: [/bbb_api.jsp]
BigBlueButtonURL cannot be resolved to a variable
194:
195: public String getJoinURLExtended(String username, String meetingID,
String record, String welcome, Map<String, String> metadata, String xml,
String isHTML5Client, String isModerator) {
196:
197: String base_url_create = BigBlueButtonURL + "api/create?";
198: String base_url_join = bbb3.wwns.com + "api/join?";
199:
200: String welcome_param = "";


An error occurred at line: [198] in the jsp file: [/bbb_api.jsp]
bbb3.wwns.com cannot be resolved to a type
195: public String getJoinURLExtended(String username, String meetingID,
String record, String welcome, Map<String, String> metadata, String xml,
String isHTML5Client, String isModerator) {
196:
197: String base_url_create = BigBlueButtonURL + "api/create?";
198: String base_url_join = bbb3.wwns.com + "api/join?";
199:
200: String welcome_param = "";
201: if ((welcome != null) && !welcome.equals("")) {


An error occurred at line: [282] in the jsp file: [/bbb_api.jsp]
BigBlueButtonURL cannot be resolved to a variable

280: public String getJoinURLwithDynamicConfigXML(String username,
String meetingID, String configXML) {
281:
282: String base_url_create = BigBlueButtonURL + "api/create?";
283: String base_url_join = BigBlueButtonURL + "api/join?";
284: String base_url_setConfigXML = BigBlueButtonURL +
"api/setConfigXML.xml?";
285:
------------------------------------------------------------------------


My assumption is that BigBlueButtonURL is not being interpreted
properly.

[da...@wwns.com]

An update:

This box was previously running one of the early 2.3 version BBB
software.
I removed the bbb-demo routines, then signed in with the old URL that
was
working previously. Things came up working as before.

I didn't do the debugging to see what it would take to fix the JSP error
mentioned before.

Dave

[Umair Ali]

Ip is  80.241.210.137 

Freshly installed the BBB 2.3 and thing occur in attached file

[Menderes Keskin]

Hi,

There was a problem with the dpkg because the updates were left unfinished. To fix:

sudo rm /var/lib/apt/lists/lock
sudo rm /var/cache/apt/archives/lock
sudo rm /var/lib/dpkg/lock

sudo dpkg --configure -a

sudo apt update

18 Mayıs 2021 Salı tarihinde saat 15:24:34 UTC+3 itibarıyla ironb...@gmail.com şunları yazdı:

[Daniel Schröter]

ironb...@gmail.com schrieb am Dienstag, 18. Mai 2021 um 14:24:34 UTC+2:

Ip is  80.241.210.137 

But your  meeting.stickifix.com points  to other IP-addresses

$ host meeting.stickifix.com
meeting.stickifix.com has address 104.21.56.145
meeting.stickifix.com has address 172.67.152.129
meeting.stickifix.com has IPv6 address 2606:4700:3030::ac43:9881
meeting.stickifix.com has IPv6 address 2606:4700:3037::6815:3891

[tumu sai vineeth kumar]

When I open this link http://meeting.stickifix.com/ it's showing Cloudflare error message, it's not a problem with BBB, it's a Cloudflare DNS  issue.

on your DNS A record, you can find a cloud symbol with proxied text change it to  DNS only (by clicking on the cloud symbol )

Run this command :

nslookup meeting.stickifix.com

Then you will get your IP as output and run the installation script again. :)

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[Umair Ali]

Installed it again on https://bbb.stickifix.com in the end it gives the error shown in the attachment.

Now the subdomain has valid SSL nad and its point to my desired ip address as well but still installation gives error.

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/CAM9f3p6rhB21OThrviqX-2XHY1a5bTbiB%2BTtfufQhqi9XTbjjA%40mail.gmail.com.

[Umair Ali]

when I run the commands given by you these are the errors giving 

root@m1837:/# sudo dpkg --configure -a
Setting up redis-server (5:4.0.9-1ubuntu0.2) ...
Job for redis-server.service failed because a timeout was exceeded.
See "systemctl status redis-server.service" and "journalctl -xe" for details.
invoke-rc.d: initscript redis-server, action "start" failed.
● redis-server.service - Advanced key-value store
   Loaded: loaded (/lib/systemd/system/redis-server.service; disabled; vendor preset: enabled)
   Active: activating (auto-restart) (Result: timeout) since Thu 2021-05-20 16:19:53 CEST; 10ms ago
     Docs: http://redis.io/documentation,
           man:redis-server(1)
dpkg: error processing package redis-server (--configure):
 installed redis-server package post-installation script subprocess returned error exit status 1
dpkg: dependency problems prevent configuration of bbb-record-core:
 bbb-record-core depends on redis-server; however:
  Package redis-server is not configured yet.

dpkg: error processing package bbb-record-core (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of bbb-web:
 bbb-web depends on redis-server; however:
  Package redis-server is not configured yet.

dpkg: error processing package bbb-web (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of bbb-playback-presentation:
 bbb-playback-presentation depends on bbb-record-core; however:
  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback-presentation (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of bbb-html5:
 bbb-html5 depends on bbb-web; however:
  Package bbb-web is not configured yet.

dpkg: error processing package bbb-html5 (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of bbb-libreoffice-docker:
 bbb-libreoffice-docker depends on bbb-record-core; however:
  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-libreoffice-docker (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of bbb-playback:
 bbb-playback depends on bbb-record-core; however:
  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of bbb-config:
 bbb-config depends on bbb-html5; however:
  Package bbb-html5 is not configured yet.
 bbb-config depends on bbb-playback-presentation; however:
  Package bbb-playback-presentation is not configured yet.
 bbb-config depends on bbb-playback; however:
  Package bbb-playback is not configured yet.

dpkg: error processing package bbb-config (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of bigbluebutton:
 bigbluebutton depends on bbb-config; however:
  Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 redis-server
 bbb-record-core
 bbb-web
 bbb-playback-presentation
 bbb-html5
 bbb-libreoffice-docker
 bbb-playback
 bbb-config
 bigbluebutton

On Tue, May 18, 2021 at 5:31 PM Menderes Keskin <mekes...@gmail.com> wrote:

Hi, 

There was a problem with the dpkg because the updates were left unfinished. To fix:

sudo rm / var / lib / apt / lists / lock

sudo rm / var / cache / apt / archives / lock

sudo rm / var / lib / dpkg / lock

sudo dpkg --configure -a

sudo apt update

sudo apt upgrade -y

18 Mayıs 2021 Salı tarihinde saat 15:24:34 UTC+3 itibarıyla ironb...@gmail.com şunları yazdı:

Ip is  80.241.210.137 

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/2bd33502-b21b-4d9d-a1c8-93f5df53bf75n%40googlegroups.com.

[Umair Ali]

when I run this command " sudo dpkg --configure -a " following errors are occurring.

Ip is  80.241.210.137 

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/2bd33502-b21b-4d9d-a1c8-93f5df53bf75n%40googlegroups.com.

[Menderes Keskin]

Hi,

It seems that the DNS addresses are not set correctly.

Can you check /etc/resolv.conf? I recommend using Google DNS.

8.8.8.8

8.8.4.4

If you are using netplan

/etc/netplan/01-netcfg.yaml

sudo netplan apply

20 Mayıs 2021 Perşembe tarihinde saat 17:21:54 UTC+3 itibarıyla ironb...@gmail.com şunları yazdı:

[Umair Ali]

DNS records are correct as they are pointing to the IP address where I'm installing BBB 2.3

when you ping the bbb.stickifix.com it will point you to 80.241.210.137 which is my contabo server.

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/c41eacbd-73b7-42c7-9c47-670b8bed3381n%40googlegroups.com.

[Krishna Mohan Singh]

Hi,

I am trying to install BBB 2.3 in AWS Ubuntu 18.04.5 LTS. Have installed latest docker from repository before running bbb-install.sh script. However getting errors while I havre tried multiple times and on fresh instances. I can see similar errors re mentioned in this thread but could not find solution, kindly help to find one.

Parts of installation logs where error mentioned -

Setting up bbb-record-core (1:2.3.0-32) ...

cat: /etc/bigbluebutton/bbb-web.properties: No such file or directory

cat: /etc/bigbluebutton/bbb-web.properties: No such file or directory

ERROR:  While executing gem ... (Gem::RemoteFetcher::UnknownHostError)

    timed out (https://api.rubygems.org/specs.4.8.gz)

dpkg: error processing package bbb-record-core (--configure):

 installed bbb-record-core package post-installation script subprocess returned error exit status 1

dpkg: dependency problems prevent configuration of bbb-playback-presentation:

 bbb-playback-presentation depends on bbb-record-core; however:

  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback-presentation (--configure):

 dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bbb-libreoffice-docker:

 bbb-libreoffice-docker depends on bbb-record-core; however:

  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-libreoffice-docker (--configure):

 dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bbb-playback:

 bbb-playback depends on bbb-record-core; however:

  Package bbb-record-core is not configured yet.

dpkg: error processing package bbb-playback (--configure):

 dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bbb-web:

 bbb-web depends on bbb-libreoffice-docker; however:

  Package bbb-lNo apport report written because the error message indicates its a followup error from a previous failure.

No apport report written because the error message indicates its a followup error from a previous failure.

No apport report written because MaxReports is reached already

No apport report written because MaxReports is reached already

No apport report written because MaxReports is reached already

No apport report written because MaxReports is reached already

No apport report written because MaxReports is reached already

ibreoffice-docker is not configured yet.

dpkg: error processing package bbb-web (--configure):

 dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bbb-config:

 bbb-config depends on bbb-playback-presentation; however:

  Package bbb-playback-presentation is not configured yet.

 bbb-config depends on bbb-playback; however:

  Package bbb-playback is not configured yet.

dpkg: error processing package bbb-config (--configure):

 dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bbb-html5:

 bbb-html5 depends on bbb-web; however:

  Package bbb-web is not configured yet.

dpkg: error processing package bbb-html5 (--configure):

 dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bigbluebutton:

 bigbluebutton depends on bbb-config; however:

  Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):

 dependency problems - leaving unconfigured

Errors were encountered while processing:

 bbb-record-core

 bbb-playback-presentation

 bbb-libreoffice-docker

 bbb-playback

 bbb-web

 bbb-config

 bbb-html5

 bigbluebutton

E: Sub-process /usr/bin/dpkg returned an error code (1)

sed: can't read /etc/bigbluebutton/nginx/sip.nginx: No such file or directory

Created symlink /etc/systemd/system/multi-user.target.wants/dummy-nic.service → /lib/systemd/system/dummy-nic.service.

# BigBlueButton does not appear to be installed.  Could not

# locate: /etc/bigbluebutton/bigbluebutton-release

Thanks,

Krishna

[Prakash K P]

Fred,

I am also getting the following error.

IMPORTANT NOTES:

 - The following errors were reported by the server:

   Domain: instructor.a2zclassroom.com

   Type:   unauthorized

   Detail: Invalid response from

   http://instructor.a2zclassroom.com/.well-known/acme-challenge/jtFoUX4Clre1se2qJIvsvuGGbzAYBHhurC2RD6OzzwM

   [3.235.182.85]: "<html>\r\n<head><title>404 Not

   Found</title></head>\r\n<body bgcolor=\"white\">\r\n<center><h1>404

   Not Found</h1></center>\r\n<hr><center>"

   To fix these errors, please make sure that your domain name was

   entered correctly and the DNS A/AAAA record(s) for that domain

   contain(s) the right IP address.

bbb-install: Let's Encrypt SSL request for instructor.a2zclassroom.com did not succeed - exiting

Thanks,
Prakash K P

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/2f0cbc78-2543-4d00-a2fd-83ea4d453249n%40googlegroups.com.

[Prakash K P]

Ok, initially, I used the default memory (8 GB memory in EC2 Volume). After I modified the volume to 50 GB, everything seems to be good.

However, I am getting the following warning messages.

#

# Warning: Failed to verify STUN server at stun.l.google.com 19302 with command

#

#    stunclient --mode full --localport 30000 stun.l.google.com 19302

#

#

# Warning: Failed to verify STUN server at 172.217.212.127:19302 with command

#

#    stunclient --mode full --localport 30000 172.217.212.127 19302

Thanks,
Prakash K P,

[Fred Dixon]

This thread is getting a bit complex as folks are posting different error messages.

> ERROR:  While executing gem ... (Gem::RemoteFetcher::UnknownHostError)

>    timed out (https://api.rubygems.org/specs.4.8.gz)

This message gives the reason for the error -- the server was unable to download https://api.rubygems.org/specs.4.8.gz.  Are you able to download it on the command line

   wget https://api.rubygems.org/specs.4.8.gz

If so, it's worth trying to re-run the same bbb-install.sh command again.  If the above wget does not work, then something is preventing your server from downloading the gem.

Regards,... Fred

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/CALJ7cBirJ%2BG0gcW2rqEPzJ_gjq6c-T%2BoGu2%2BeLb48-cv079BHA%40mail.gmail.com.

[Prakash K P]

Yes, I am able to download this file on the command line. Here is the screenshot. I have also tried to re-run the install script. I am still having this warning message. However, everything is working fine with respect to the meeting.

Thanks,
Prakash K P

To view this discussion on the web visit https://groups.google.com/d/msgid/bigbluebutton-dev/CAOeuy5PD1aUZan0Ck0778%2Bq1xOqPgP1D_K-SnCw0unOQTMtg%3DQ%40mail.gmail.com.