Permission error 401 Unauthorized for HTML5 client part 2

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Roger

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Dec 27, 2019, 7:56:22 PM12/27/19

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Please note that I am getting "401 unauthorized -- login again" on a different BBB server.

FYI, here are the steps I have taken:

1) Install latest BBB:

# ./bbb-insall.sh -v xenial-220 -s tuberedu.org -e tuber...@gmail.com -t

2) Check list:

rmoore@Bach:~$ cat /etc/apt/sources.list.d/bigbluebutton.list

deb https://ubuntu.bigbluebutton.org/xenial-220 bigbluebutton-xenial main

3) Check status:

rmoore@Bach:~/dev/bigbluebutton/bigbluebutton-html5$ bbb-conf --status

nginx —————————————————► [✔ - active]

freeswitch ————————————► [✔ - active]

redis-server ——————————► [✔ - active]

bbb-apps-akka —————————► [✔ - active]

bbb-transcode-akka ————► [✔ - active]

bbb-fsesl-akka ————————► [✔ - active]

red5 ——————————————————► [✔ - active]

tomcat7 ———————————————► [✔ - active]

mongod ————————————————► [✔ - active]

bbb-html5 —————————————► [✔ - active]

bbb-webrtc-sfu ————————► [✔ - active]

kurento-media-server ——► [✔ - active]

etherpad ——————————————► [✔ - active]

bbb-web ———————————————► [✔ - active]

Does anyone have any suggestions? FYI, the above is when I am trying to run in production mode. When I try to run in dev mode, I notice these errors. TIA

I20191227-17:31:25.264(-7)? error: {"logCode":"authenticatedhandlercomponent_setreason","logDescription":"Encountered error while trying to authenticate","extraInfo":{"reason":{"error":401,"description":"Authentication timeout."},"validUser":"valid"},"userInfo":{"sessionToken":"1e4sf1ekw6o5pw15","meetingId":"183f0bf3a0982a127bdb8161e0c44eb696b3e75c-1577484595631","requesterUserId":"w_qegrd4nwjfg9","fullname":"Roger","confname":"Demo Meeting","externUserID":"w_qegrd4nwjfg9","uniqueClientSession":null}}

I20191227-17:31:25.465(-7)? warn: 'Could not process locale en_CA:Error: Unknown asset: locales/en_CA.json

I20191227-17:31:25.466(-7)? error: {"logCode":"startup_client_usercouldnotlogin_error","logDescription":"User could not log in HTML5, hit 401","extraInfo":{"validUser":"valid"},"userInfo":{"sessionToken":"1e4sf1ekw6o5pw15","meetingId":"18

Roger

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Dec 27, 2019, 11:27:11 PM12/27/19

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Here is the output from check:

rmoore@Bach:~/dev/bigbluebutton$ sudo bbb-conf --check

[sudo] password for rmoore:

BigBlueButton Server 2.2.0-rc-3 (1666)

Kernel version: 4.15.0-72-generic

Distribution: Ubuntu 16.04.6 LTS (64-bit)

Memory: 32826 MB

CPU cores: 12

/usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties (bbb-web)

bigbluebutton.web.serverURL: https://tuberedu.org

defaultGuestPolicy: ALWAYS_ACCEPT

svgImagesRequired: true

/etc/nginx/sites-available/bigbluebutton (nginx)

server name: tuberedu.org

port: 80, [::]:80

port: 443 ssl

bbb-client dir: /home/rmoore/dev/bigbluebutton/bigbluebutton-client

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

Port test (tunnel): rtmp://tuberedu.org

red5: tuberedu.org

useWebrtcIfAvailable: true

/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH)

local_ip_v4: 184.68.114.138

external_rtp_ip: stun:stun.freeswitch.org

external_sip_ip: stun:stun.freeswitch.org

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)

ext-rtp-ip: $${local_ip_v4}

ext-sip-ip: $${local_ip_v4}

ws-binding: :5066

wss-binding: :7443

/var/www/bigbluebutton/check/conf/config.xml (client check)

client check: tuberedu.org

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

playback_host: tuberedu.org

playback_protocol: https

ffmpeg: 4.2.1-2ubuntu1bbb3~ubuntu16.04

/etc/bigbluebutton/nginx/sip.nginx (sip.nginx)

proxy_pass: 184.68.114.138

/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (Kurento SFU)

kurento.ip: 184.68.114.138

kurento.url: ws://127.0.0.1:8888/kurento

localIpAddress: 184.68.114.138

recordScreenSharing: true

recordWebcams: true

codec_video_main: VP8

codec_video_content: VP8

/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml (HTML5 client)

build: 815

kurentoUrl: wss://tuberedu.org/bbb-webrtc-sfu

enableListenOnly: true

# Potential problems described below

# The following properties in /usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties have no value:

# defaultWelcomeMessageFooter

# Warning: API URL IPs do not match host:

# IP from ifconfig: 184.68.114.138

# /var/lib/tomcat7/demo/bbb_api_conf.jsp: tuberedu.org

# Warning: nginx is not serving the client from /var/www/bigbluebutton/.

# Instead, it's being served from

# /home/rmoore/dev/bigbluebutton/bigbluebutton-client

# (This is OK if you have setup a development environment.)

# Warning: The API demos are installed and accessible from:

# https://tuberedu.org

# and

# https://tuberedu.org/demo/demo1.jsp

# These API demos allow anyone to access your server without authentication

# to create/manage meetings and recordings. They are for testing purposes only.

# If you are running a production system, remove them by running:

# apt-get purge bbb-demo

# Warning: The client self check is installed and accessible from:

# https://tuberedu.org/check

rmoore@Bach:~/dev/bigbluebutton$

Roger

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Dec 28, 2019, 8:56:35 PM12/28/19

to BigBlueButton-dev

This is what I'm getting when I check debug:

rmoore@Bach:~/dev/bigbluebutton$ sudo bbb-conf --debug

-- ERRORS found in /var/log/bigbluebutton/* --

/var/log/bigbluebutton/bbb-web.2019-12-19.log:2019-12-17 07:24:42,537-07:00 ERROR org.bigbluebutton.api.messaging.MessageReceiver - Error subscribing to channels: java.net.ConnectException: Connection refused (Connection refused)

/var/log/bigbluebutton/bbb-web.2019-12-22.log:2019-12-22T12:38:58.822-07:00 ERROR o.s.boot.SpringApplication - Application startup failed

-- ERRORS found in /var/log/bigbluebutton/* --

/var/log/bigbluebutton/bbb-web.2019-12-19.log:2019-12-17 07:24:42,528-07:00 WARN org.bigbluebutton.api.messaging.MessageReceiver - Exception on Jedis connection. Resubscribing to pubsub.

/var/log/bigbluebutton/bbb-web.2019-12-19.log:2019-12-19T22:38:43.393-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-19.log:2019-12-19T22:38:43.394-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-19.log:2019-12-19T22:38:43.403-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-22.log:org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'meetingService' defined in class path resource [spring/resources.xml]: Cannot resolve reference to bean 'redisStorageService' while setting bean property 'redisStorageService'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'redisStorageService' defined in class path resource [spring/bbb-redis-messaging.xml]: Invocation of init method failed; nested exception is io.lettuce.core.RedisConnectionException: Unable to connect to 127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-22.log:Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'redisStorageService' defined in class path resource [spring/bbb-redis-messaging.xml]: Invocation of init method failed; nested exception is io.lettuce.core.RedisConnectionException: Unable to connect to 127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-22.log:Caused by: io.lettuce.core.RedisConnectionException: Unable to connect to 127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-22.log: at io.lettuce.core.RedisConnectionException.create(RedisConnectionException.java:78)

/var/log/bigbluebutton/bbb-web.2019-12-22.log: at io.lettuce.core.RedisConnectionException.create(RedisConnectionException.java:56)

/var/log/bigbluebutton/bbb-web.2019-12-22.log:Caused by: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-22.log:Caused by: java.net.ConnectException: Connection refused

/var/log/bigbluebutton/bbb-web.2019-12-27.log:2019-12-27T15:07:55.618-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-27.log:2019-12-27T15:07:55.620-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-27.log:2019-12-27T15:07:55.625-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-27.log:2019-12-27T15:07:55.626-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-27.log:2019-12-27T17:51:02.189-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-27.log:2019-12-27T17:51:02.190-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-27.log:2019-12-27T17:51:02.196-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

-- Exceptions found in /var/lib/tomcat7/logs/ --

/var/lib/tomcat7/logs/catalina.2019-12-28.log:java.lang.IllegalArgumentException: Invalid character (CR or LF) found in method name

/var/lib/tomcat7/logs/catalina.out:java.io.FileNotFoundException: https://tuberedu.org/bigbluebutton/api/create?name=Demo+Meeting&meetingID=Demo+Meeting&voiceBridge=79222&attendeePW=ap&moderatorPW=mp&isBreakoutRoom=false&record=true&checksum=df175144cabf6e831abb23bb71c096069acf66748186802a7df98e79ba0ebd17

/var/lib/tomcat7/logs/catalina.out:java.lang.NullPointerException

/var/lib/tomcat7/logs/catalina.out:java.io.FileNotFoundException: https://tuberedu.org/bigbluebutton/api/create?name=Demo+Meeting&meetingID=Demo+Meeting&voiceBridge=72097&attendeePW=ap&moderatorPW=mp&isBreakoutRoom=false&record=true&checksum=a0c34ad1f9c0a7625d2de654a596e4f176e8a766f61812ba1ab633fa1c39e5cf

/var/lib/tomcat7/logs/catalina.out:java.lang.NullPointerException

/var/lib/tomcat7/logs/catalina.out:java.lang.IllegalArgumentException: Invalid character (CR or LF) found in method name

-- Errors found in /var/log/bigbluebutton --

/var/log/bigbluebutton/bbb-web.2019-12-22.log:2019-12-22T12:38:58.822-07:00 ERROR o.s.boot.SpringApplication - Application startup failed

-- Exceptions found in /var/log/bigbluebutton --

/var/log/bigbluebutton/bbb-web.2019-12-19.log:2019-12-17 07:24:42,528-07:00 WARN org.bigbluebutton.api.messaging.MessageReceiver - Exception on Jedis connection. Resubscribing to pubsub.

/var/log/bigbluebutton/bbb-web.2019-12-22.log:Caused by: io.lettuce.core.RedisConnectionException: Unable to connect to 127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-22.log: at io.lettuce.core.RedisConnectionException.create(RedisConnectionException.java:78)

/var/log/bigbluebutton/bbb-web.2019-12-22.log: at io.lettuce.core.RedisConnectionException.create(RedisConnectionException.java:56)

/var/log/bigbluebutton/bbb-web.2019-12-22.log:Caused by: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

/var/log/bigbluebutton/bbb-web.2019-12-22.log:Caused by: java.net.ConnectException: Connection refused

rmoore@Bach:~/dev/bigbluebutton$

On Friday, December 27, 2019 at 5:56:22 PM UTC-7, Roger wrote:

Roger

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Dec 28, 2019, 9:51:35 PM12/28/19

to BigBlueButton-dev

Please note that I previously had been running BBB 0.90, so I went through these installation steps again at http://docs.bigbluebutton.org/2.2/install.html

These are the commands that I think made the difference:

$ sudo rm -f /etc/apt/sources.list.d/jonathonf-ubuntu-ffmpeg-4-xenial.list

$ sudo add-apt-repository ppa:bigbluebutton/support

On Friday, December 27, 2019 at 5:56:22 PM UTC-7, Roger wrote:

Fred Dixon

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Dec 29, 2019, 7:59:35 AM12/29/19

to BigBlueButton-dev

Hi Roger,

The error

> /var/log/bigbluebutton/bbb-web.2019-12-19.log:2019-12-19T22:38:43.393-07:00 WARN i.l.c.protocol.ConnectionWatchdog - Cannot reconnect: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: /127.0.0.1:6379

Says that bbb-web (which handles the API) isn't able to connect to redis (which is the communication channel between the BigBlueButton components).

> # Warning: nginx is not serving the client from /var/www/bigbluebutton/.

> # Instead, it's being served from
> #
> # /home/rmoore/dev/bigbluebutton/bigbluebutton-client
> #
> # (This is OK if you have setup a development environment.)

Which components are you modifying? Is it just the HTML5 client or others?

If you revert back to packaged version of bbb-web, do you still see that error after doing

sudo bbb-conf --restart

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Roger Moore

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Dec 29, 2019, 12:25:09 PM12/29/19

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Please note that I have not modified anything from the default BBB installation, nor was aI trying to do any development changes--I was still working with the production version.

Anyways, adding these commands which I think are new from 0.90 to 2.2 version has fixed the problem. Thank you!

$ sudo rm -f /etc/apt/sources.list.d/jonathonf-ubuntu-ffmpeg-4-xenial.list

$ sudo add-apt-repository ppa:bigbluebutton/support

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