fresh installation of recent 2.5

[Reimar Bauer]

Hi there,

bbb-conf --debug finds this, how can I solve this?

** Potential problems described below **

#
# Warning: /var/log/bigbluebutton/bbb-rap-worker.log is missing.
#

#
# Warning: /var/log/bigbluebutton/post_process.log is missing.
#

#
# Warning: /var/log/bigbluebutton/bbb-recording-cleanup.log is missing.
#

regards

Reimar

[Reimar Bauer]

After manually adding these files and chown to the bigbluebutton user

the recording processing does now work.

[Fred Dixon]

Hi Reimar,

> # Warning: /var/log/bigbluebutton/bbb-rap-worker.log is missing.

These files should get created when the first recording is processed.  After a clean install, these log files won't exist until that first recording.

> After manually adding these files and chown to the bigbluebutton user

the recording processing does now work.

Just to confirm, was recording not working until you did the above (other than the warnings)?

Regards,.. Fred

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[Reimar Bauer]

Hi Fred,

On Wed, Jun 29, 2022 at 5:00 PM Fred Dixon <ffd...@gmail.com> wrote:

Hi Reimar,

> # Warning: /var/log/bigbluebutton/bbb-rap-worker.log is missing.

These files should get created when the first recording is processed.  After a clean install, these log files won't exist until that first recording.

> After manually adding these files and chown to the bigbluebutton user

the recording processing does now work.

Just to confirm, was recording not working until you did the above (other than the warnings)?

recording worked but processing did not. And I remembered that I had installed version 2.5.0  recording and processing worked. The change happened with one of the upgrades. 

At the moment these files were created the processing started. Now everything behaves like expected

regards

Reimar

 

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[Reimar Bauer]

Hi there,

found another missing file, which blocks  bbb-rap-resque-worker.service

bbb-conf --debug

/var/log/bigbluebutton/sanity.log

After creating it and a bbb-conf --restart 

bbb-rap-resque-worker.service is alive again 

cheers

Reimar

[Fred Dixon]

Hi Reimar,

Looking into this and testing it on my end.  A quick question, are you getting this issue one (or both) of these paths

1. Previous version of 2.5.x -> upgrade to 2.5.2

2. No previous version -> Install 2.5.2

Regards,.. Fred

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[Reimar Bauer]

Hi Fred,

it happens on Previous version of 2.5.1 .-> upgrade to 2.5.2

I recognized it after the upgrade to 2.5.2.

regards

Reimar

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[jta...@gmail.com]

Hi,

I am facing the similar issue as well with bbb 2.5.2 on fresh installation on AWS EC2

** Potential problems described below **

#
# Warning: /var/log/bigbluebutton/bbb-rap-worker.log is missing.
#

#
# Warning: /var/log/bigbluebutton/post_process.log is missing.
#

#

# Warning: /var/log/bigbluebutton/sanity.log is missing.
#

After manually adding these files and chown bigbluebutton:bigbluebutton on each files, the recording finally started.

Not sure what happened.

Regards,

John

[Daniel Schröter]

I had the same issue....

Fresh installed 20.04 Ubuntu. Directly installed BBB 2.5.4. I transferred my records from 2.5 to 2.5.4 via

https://docs.bigbluebutton.org/admin/customize.html#transfer-published-recordings-from-another-server

(I did the chown mentioned in above instruction)

After touching log files and chown it's running fine. I also had to enable bbb-rap-resque-worker.service and bbb-rap-starter.service

Bye

[Re. Mu.]

hi.

could you please tell me if you touched the logs ONLY? or did you also run a bbb-conf --restart, maybe?

and: do you have the chance of reboot your system and check the recording process again?

(see: https://groups.google.com/u/2/g/bigbluebutton-dev/c/-gmS7qpMKrs)

tia.

[Jean Pluzo]

Hi everyone,

just to confirm: I've also had/have a similar issue. After a reboot the resque and rap-worker units/services do not start. I have to start them manually.

Regards,

J.

[Fred Dixon]

Hi Jean,

Is this reproducible?  If you restart again, are the workers not running by default?

Regards,... Fred

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[Jean Pluzo]

Hi Fred,

yes, can confirm.

I have an instance of BBB 2.5.4 just for test purposes, which means it gets shut down pretty often.
Every time it boots up both services are not running (resque and rap-starter). I need to start them manually with systemctl start xxxxxxx.

However, I've done some recordings even though said services are not started. As soon as I start said services the recordings get processed and all is good. The timestamp on these recordings are exactly the moment I started both services, not the timestamp from when they where started (GL, moodle, etc.). This means all other workflows (capture, archive, sanity, etc.) are working ok?
If you need more info I'll be glad to help.

Regards,

J.

[Re. Mu.]

hi.

me too, i can confirm line by line.

my workaround for now is a cron job which executes bbb-conf --restart after every reboot.

regards

[Daniel Schröter]

rmuz...@gmail.com schrieb am Freitag, 5. August 2022 um 09:13:28 UTC+2:

could you please tell me if you touched the logs ONLY?

I touched logs and chmod.

Then I saw that bbb-rap-starter.service and bbb-rap-resque-worker.service was disabled. I enabled it via

systemctl enable bbb-rap-resque-worker.service

systemctl enable bbb-rap-starter.service

or did you also run a bbb-conf --restart, maybe?

I rebooted the complete system and records are started to processed.

BTW: Is it normal to have meeting IDs directly under /var/bigbluebutton/?

It's the same data verified with md5sum (but with different inodes). 

bbc7d5e4aae030739e68af35fff0720b  /var/bigbluebutton/3bf23a84a57e87e9478f7997834c87a65d5df1f1-1659685602204/3bf23a84a57e87e9478f7997834c87a

65d5df1f1-1659685602204/5a929b256749cd213e173bef7aa97aaaa2b965f9-1659685602207/5a929b256749cd213e173bef7aa97aaaa2b965f9-1659685602207.pdf
bbc7d5e4aae030739e68af35fff0720b  /var/bigbluebutton/recording/raw/3bf23a84a57e87e9478f7997834c87a65d5df1f1-1659685602204/presentation/5a92
9b256749cd213e173bef7aa97aaaa2b965f9-1659685602207/5a929b256749cd213e173bef7aa97aaaa2b965f9-1659685602207.pdf

Bye

[Daniel Schröter]

juanlope...@gmail.com schrieb am Freitag, 5. August 2022 um 16:53:24 UTC+2:

I need to start them manually with systemctl start xxxxxxx.

Just enable it again and it should work fine after reboot

[Jean Pluzo]

Yep, that did the trick (systemctl enable bbb-rap-starter.service/bbb-rap-resque-worker.service). Totally forgot to check if they were disabled. Thanks for the tip!

Why are they disabled from the start though?

@Fred: any thoughts?

Regards,

J.

[Fred Dixon]

Hi Jean,

We can fix it in the install scripts so these two servers are automatically enabled.  See

  https://github.com/bigbluebutton/bigbluebutton/pull/15499

Regards,... Fred

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[Jean Pluzo]

Hello everyone,

just a quick update: I saw Fred's issue (15499) and followed recent updates to this issue on github.
I can confirm that some changes were made (according to the last update, the changes were merged on 9. Aug.) and I recently had to install a BBB 2.5 Server.

The installation succeeded without errors and I can confirm that both bbb-rap-starter.service and bbb-rap-resque-worker.service were enabled from the start and are running ok, even after restarting the server.

Many thanks to @Fred and the whole team behind BBB!

Regards,

J.