Upgraded to BBB 2.2 Beta

Paul Belcher

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Mar 14, 2019, 12:34:53 AM3/14/19

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After upgrading to the BBB Server 2.2.0-beta. I received this error and I am unable to access the frontend of the server. I tried bbb-conf --clean, but still get the same error.

Please advise,

Paul

---------------------------------------------------------------------------

** Potential problems described below **

# Warning: The voice application may not have registered with the sip server.

# Try running:

#

# bbb-conf --clean

#

# Warning: The client self check is installed and accessible from:

#

# https://site.com/check

#

# Error: Unable to reach default URL for presentation:

#

# https://site.com/default1.pdf

#

# Check value for beans.presentationService.defaultUploadedPresentation in

# /usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties

bbb-conf --status

red5 ——————————————————► [✔ - active]

tomcat7 ———————————————► [✔ - active]

nginx —————————————————► [✔ - active]

freeswitch ————————————► [✔ - active]

redis-server ——————————► [✔ - active]

bbb-apps-akka —————————► [✔ - active]

bbb-transcode-akka ————► [✔ - active]

bbb-fsesl-akka ————————► [✔ - active]

mongod ————————————————► [✔ - active]

bbb-html5 —————————————► [✔ - active]

bbb-webrtc-sfu ————————► [✔ - active]

kurento-media-server ——► [✔ - active]

bbb-web ———————————————► [✔ - active]

Paul Belcher

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Mar 14, 2019, 8:02:51 AM3/14/19

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bbb-conf --check

BigBlueButton Server 2.2.0-beta (766)

Kernel version: 4.4.0-142-generic

Distribution: Ubuntu 16.04.6 LTS (64-bit)

Memory: 10238 MB

CPU cores: 8

/usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties (bbb-web)

bigbluebutton.web.serverURL: https://website.com

defaultGuestPolicy: ALWAYS_ACCEPT

svgImagesRequired: true

/etc/nginx/sites-available/bigbluebutton (nginx)

server name: website.com

port: 80, [::]:80

bbb-client dir: /var/www/bigbluebutton

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)

Port test (tunnel): rtmp://website.com

red5: website.com

useWebrtcIfAvailable: true

/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH)

local_ip_v4: IP_ADDRESS

external_rtp_ip: IP_ADDRESS

external_sip_ip: IP_ADDRESS

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH)

ext-rtp-ip: $${local_ip_v4}

ext-sip-ip: $${local_ip_v4}

ws-binding: IP_ADDRESS:5066

wss-binding: :7443

/var/www/bigbluebutton/check/conf/config.xml (client check)

client check: website.com

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback)

playback_host: website.com

playback_protocol: https

ffmpeg: 4.1.1-0york1~16.04

/etc/bigbluebutton/nginx/sip.nginx (sip.nginx)

proxy_pass: IP_ADDRESS

/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (Kurento SFU)

kurento.ip: IP_ADDRESS

kurento.url: ws://website.com:8888/kurento

localIpAddress: IP_ADDRESS

recordScreenSharing: true

recordWebcams: true

codec_video_main: H264

codec_video_content: H264

/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml (HTML5 client)

build: 314

kurentoUrl: wss://website.com/bbb-webrtc-sfu

enableListenOnly: true

** Potential problems described below **

# Warning: The voice application may not have registered with the sip server.

# Try running:

#

# bbb-conf --clean

#

# Warning: The client self check is installed and accessible from:

#

# https://website.com/check

#

# Error: Unable to reach default URL for presentation:

#

# https://website.com/default1.pdf

#

# Check value for beans.presentationService.defaultUploadedPresentation in

# /usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties

--------------------------------------------------------------------------------

Fred Dixon

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Mar 14, 2019, 8:24:14 AM3/14/19

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Hi Paul,

> After upgrading to the BBB Server 2.2.0-beta.

How did you do the upgrade? Was it following the steps at

http://docs.bigbluebutton.org/2.2/install.html

or using bbb-install.sh (which automates many of the above steps)

https://github.com/bigbluebutton/bbb-install

Regards,... Fred

--

BigBlueButton Developer

http://bigbluebutton.org/

@bigbluebutton

Paul Belcher

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Mar 14, 2019, 9:14:21 AM3/14/19

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Hi Fred,

I followed http://docs.bigbluebutton.org/2.2/install.html to perform the upgrade.

Paul

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Fred Dixon

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Mar 14, 2019, 9:30:18 AM3/14/19

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Hi Paul,

> I followed http://docs.bigbluebutton.org/2.2/install.html to perform the upgrade.

There might have been a step missed -- have you used bbb-install.sh in the past for this server?

If so, you can run the same bbb-install.sh again, it will update your server to the latest build of BigBlueButton 2.2-beta. When running bbb-install.sh, change '-v xenial-200' to '-v xenial-220-beta'.

Regards,... Fred

Paul Belcher

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Mar 14, 2019, 10:51:39 AM3/14/19

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I did what you asked and I got the following error messages:

Reloading nginx.service using systemd

Job for nginx.service failed because the control process exited with error code. See "systemctl status nginx.service" and "journalctl -xe" for details.

dpkg: error processing package bbb-client (--configure):

subprocess installed post-installation script returned error exit status 1

dpkg: dependency problems prevent configuration of bbb-config:

bbb-config depends on bbb-client; however:

Package bbb-client is not configured yet.

dpkg: error processing package bbb-config (--configure):

dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bigbluebutton:

bigbluebutton depends on bbb-config; however:

Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):

dependency problems - leaving unconfigured

No apport report written because the error message indicates its a followup error from a previous failure.

Errors were encountered while processing:

bbb-client

bbb-config

bigbluebutton

E: Sub-process /usr/bin/dpkg returned an error code (1)

# BigBlueButton does not appear to be installed. Could not

# locate: /etc/bigbluebutton/bigbluebutton-release

# BigBlueButton does not appear to be installed. Could not

# locate: /etc/bigbluebutton/bigbluebutton-release

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Message has been deleted

Paul Belcher

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Mar 14, 2019, 11:06:15 AM3/14/19

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Should I have used this:

wget -qO- https://ubuntu.bigbluebutton.org/bbb-install.sh | bash -s -- -v xenial-220-beta -s bbb.example.com

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Fred Dixon

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Mar 14, 2019, 11:11:39 AM3/14/19

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Hi Paul,

You need to use

wget -qO- https://ubuntu.bigbluebutton.org/bbb-install.sh | bash -s -- -v xenial-220-beta -s bbb.example.com -e us...@example.com -t

and substitute 'bbb.example.com' with the hostname for your server and 'us...@example.com' for your e-mail address. See

https://github.com/bigbluebutton/bbb-install

for the options.

Regards,... Fred

Paul Belcher

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Mar 14, 2019, 11:32:01 AM3/14/19

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I am not using Let'sEncript. I have my own SSL certificate installed. Is this a problem?

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Fred Dixon

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Mar 14, 2019, 11:34:58 AM3/14/19

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Hi Paul,

The bbb-install.sh script will attempt to use Let's Encrypt; however, we're going to modify it shortly so it doesn't do this if you already have a certificate installed.

For now, you could use bbb-install.sh to setup the server with Let's Encrypt, then move back to using your certificate after the install finishes.

However, if your server is behind a firewall and isn't reachable by Let's Encrypt (to validate the domain), then you'll need to go through the steps to manually update the server. In this case, what's the output of

wget https://site.com/default1.pdf

Regards,... Fred

Paul Belcher

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Mar 14, 2019, 11:53:01 AM3/14/19

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I have a public IP on this server, so, no external firewall. Command gives me EXTERNAL_IP|:443.....failed: connect refused.

Thanks,

Paul

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Sent: Thursday, March 14, 2019 11:34:42 AM
To: BigBlueButton-dev
Subject: Re: [bigbluebutton-dev] Re: Upgraded to BBB 2.2 Beta

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Fred Dixon

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Mar 14, 2019, 12:31:26 PM3/14/19

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Hi Paul,

> I have a public IP on this server, so, no external firewall. Command gives me EXTERNAL_IP|:443.....failed: connect refused.

I would double-check the installation steps and, if your still stuck, let us know and we'll dig deeper.

Regards,... Fred

Message has been deleted

Paul Belcher

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Mar 14, 2019, 1:20:48 PM3/14/19

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I have two instances of this server, one was my product server (esxi 6.0) VM. The other was a backup server. Tested the bbb.install.sh on my backup server which had many more errors that the production server which I did manually. The manual upgrade only had error one the bbb-web, that's where it stopped. Is there a way to purge just this install, bbb-web and reinstall it.?

Thanks,

Paul

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Chad Pilkey

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Mar 14, 2019, 6:07:39 PM3/14/19

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You could do "apt-get purge bbb-web bbb-client". Once that's done run "apt-get install bigbluebutton" to install them again.

Were you getting a nginx 404 page from the server or a message from your browser with something like, "This site can't be reached"? The former means that there's an issue with the component that nginx is trying to direct the request to and the latter means that there's a problem with nginx. To check for a problem with nignx you can run "nginx -t" to print any issues that it found with the configuration files.

> bigbluebutton depends on bbb-config; however:

> Package bbb-config is not configured yet.

That error message is also commonly seen when the "yq" package hasn't been installed. It's a new dependency in 2.2 and requires extra steps to install it. You might try running "apt-get install yq" to make sure that it's there.

Paul Belcher

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Mar 27, 2019, 8:52:33 PM3/27/19

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Hi All,

Here was my solution to error 1020.

Error 1020 when sharing webcam

** Potential problems described below **

# Warning: The voice application may not have registered with the sip server.

# Try running:

# bbb-conf --clean

Solution: Edit External IP and Password

vim /usr/share/red5/webapps/bigbluebutton/WEB-INF/bigbluebutton.properties
vim /opt/freeswitch/conf/autoload_configs/event_socket.conf.xml

vim /usr/share/red5/webapps/sip/WEB-INF/bigbluebutton-sip.properties

vim /opt/freeswitch/conf/directory/default/bbbuser.xml

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Paul Belcher

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Mar 27, 2019, 8:58:54 PM3/27/19

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Hi All,

To solve this error, I reboot did the following twice.

$ sudo apt-get update
$ sudo apt-get dist-upgrade

-----------------------------------------------------------------

dpkg: error processing package bbb-client (--configure):

subprocess installed post-installation script returned error exit status 1

dpkg: dependency problems prevent configuration of bbb-config:

bbb-config depends on bbb-client; however:

Package bbb-client is not configured yet.

dpkg: error processing package bbb-config (--configure):

dependency problems - leaving unconfigured

dpkg: dependency problems prevent configuration of bigbluebutton:

bigbluebutton depends on bbb-config; however:

Package bbb-config is not configured yet.

dpkg: error processing package bigbluebutton (--configure):

dependency problems - leaving unconfigured

No apport report written because the error message indicates its a followup error from a previous failure.

Errors were encountered while processing:

bbb-client

bbb-config

bigbluebutton

E: Sub-process /usr/bin/dpkg returned an error code (1)

# BigBlueButton does not appear to be installed. Could not

# locate: /etc/bigbluebutton/bigbluebutton-release

# BigBlueButton does not appear to be installed. Could not

# locate: /etc/bigbluebutton/bigbluebutton-release

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Paul Belcher

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Mar 27, 2019, 9:01:58 PM3/27/19

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Hi again,

To solve the "No Access" to my server after upgrading to BBB-2.2.0-Beta I did the following.

Error 401: No access to frontend

Solution:

Check SSL certificate infomation in files below:

vim /etc/bigbluebutton/nginx/sip.nginx

vim /etc/nginx/sites-available/bigbluebutton

Check syntx and ports:

vim /opt/freeswitch/conf/sip_profiles/external.xml

-----------------------------------------------------------------------------------

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Paul Belcher

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Mar 27, 2019, 9:09:59 PM3/27/19

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Hi Once again,

My solution to getting WebCams to work in Chrome (computer or Android) was to change codec_video_main: H264 -> codec_video_main: ANY

Error: WebCam not working in Chrome (computer or Android)

vim /usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml

# Codec values (_video_main, _video_content): it'll force the specified codec. Put the 'ANY' value
# to prevent forcing a specific codec. If you wanna add other codecs (e.g.: VP9)

# add it to the list with its specifiers. If the codec isn't in the list,

# it'll default to the values in VP8, but still force the entered codec.

# _video_main refers to webcam/main video content, _video_content refers to

conference-media-specs:

codec_video_main: H264

codec_video_content: H264

codec_audio: "ANY"

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Paul Belcher

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Mar 27, 2019, 9:25:51 PM3/27/19

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Hi

Some participates are getting a strange error when using Chrome on Android phones and Ipads. They receive the following message when they click on the webcam Icon: "Webcam not found".

Please advise,

Thanks

Paul

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Fred Dixon

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Mar 27, 2019, 9:36:28 PM3/27/19

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Hi Paul,

On iOS, users need to use Safari (not Chrome). Can you confirm they are using Safari and, if so, can they reproduce the issue using https://test.bigbluebutton.org/?

Regards,... Fred

Paul Belcher

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Mar 27, 2019, 10:16:24 PM3/27/19

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Hi Fred,

you are right Fred, it does work with Safari on IOS. I just tried it from Android though using Chrome just now and I getting errors 1010 and 1007 when I click to use microphone using test.bigbluebutton.org site. If I let it timeout and click the camera icon, my cell camera works without error.

Any suggestions,

Paul

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Fred Dixon

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Mar 28, 2019, 8:41:13 AM3/28/19

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Hi Paul,

> I just tried it from Android though using Chrome just now and I getting errors 1010 and 1007 when I click to use microphone using test.bigbluebutton.org site. If I let it timeout and click the camera icon, my cell camera works without error.

Can you try it again and let us know if you can connect with audio on https://test.bigbluebutton.org/.

Regards,... Fred

Paul Belcher

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Mar 28, 2019, 9:47:35 PM3/28/19

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Hi Fred,

I am still getting errors 1010 and 1007 when I connect with audio on https://test.bigbluebutton.org/. If I wait 10 additional seconds after the two error messages come up, the audio connects and my microphone works. Camera comes up, I select it and it works too.

When I connect to my BBB server, I do not get these errors, I connect to the audio and my microphone works. Although, when I click to share my camera there is no camera listed in the drop down box.

Any thoughts,
Paul

P.S Firefox on Android works fine for both audio and sharing camera.

----------------------------------------------------------------------------------------

On Thursday, March 14, 2019 at 12:34:53 AM UTC-4, Paul Belcher wrote:

Fred Dixon

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Mar 28, 2019, 10:53:38 PM3/28/19

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Hi Paul,

Do you get the same error when connecting to

https://demo.bigbluebutton.org/

Regards,... Fred

Paul Belcher

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Mar 29, 2019, 10:24:15 AM3/29/19

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Hi Fred,

When I connect to https://demo.bigbluebutton.org/ everything works fine.

Any suggestion on how to get my server to accept HTML5 clients from Chrome on Android and PC?

Thanks,

Paul

German Acevedo

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Apr 1, 2019, 10:49:19 AM4/1/19

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Hi Paul,

I'm experiencing the same errors when trying to upgrade from BBB 2.0-RC11 to BBB 2.2-beta3 using the install.sh script.

I have tried apt-get purge bbb-web bbb-client and after this apt-get install bigbluebutton but ended with the same errors.

Tried install script again but still not working.

How did you pass this errors?

Regards,

German

Fred Dixon

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Apr 1, 2019, 11:19:41 AM4/1/19

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Hi German,

For the server you upgraded, did it have a single IP address or an internal/external IP address and the BigBlueButton server was behind NAT?

Regards,... Fred

Fred Dixon

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Apr 1, 2019, 12:27:10 PM4/1/19

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Hi German,

> I'm experiencing the same errors when trying to upgrade from BBB 2.0-RC11 to BBB 2.2-beta3 using the install.sh script.

I just tried it myself and after installing 2.0-RC11 and upgrading to 2.2-beta3, the server responded fine. I did this on a Digital Ocean droplet for testing (they provide a single external IP address).

Interested to learn more about your setup to see why it's not upgrading correctly.

Regards,... Fred

Paul Belcher

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Apr 1, 2019, 7:56:57 PM4/1/19

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Hi Fred,

Maybe we could start another thread on the specific question relating to installing BBB-2.2.0-Beta using the bbb-install.sh script.

Can you start this thread or should I?

Regards,

Paul

P.S. The solution I posted in this thread relates to using primarily the manual installation procedure as outline of your site.

---------------------------------------------------------------------------------------------------------------------------------------------------------

Fred Dixon

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Apr 1, 2019, 7:58:37 PM4/1/19

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Hi Paul,

Please start another thread -- thanks!

Regards,... Fred

Fred Dixon

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Apr 1, 2019, 10:22:04 PM4/1/19

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Hi German,

Thanks for giving us a closer look at your server.

When we tried to upgrade to 2.2-beta-3 using bbb-install.sh, it gave the following error

Job for nginx.service failed because the control process exited with error code. See "systemctl status nginx.service" and "journalctl -xe" for details

I then did `systemctl status nginx.service` and it gave me the following description

Apr 02 04:07:03 masternutricion.falcorp.net nginx[6258]: nginx: [emerg] duplicate location "/client/BigBlueButton.html" in /etc/bigbluebutton/nginx/re

Apr 02 04:07:03 masternutricion.falcorp.net systemd[1]: nginx.service: Control process exited, code=exited status=1

Looking at your /etc/bigbluebutton/nginx, I could see you had

rewrite.nginx

which was defining `/client/BigBlueButton.html` again, preventing nginx from starting. I moved rewrite.nginx from this folder, and re-ran the bbb-install.sh script.

It finished without errors and your server is now upgraded to BigBlueButton 2.2-beta-3.

Regards,... Fred

German Acevedo

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Apr 2, 2019, 10:55:24 AM4/2/19

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Thank you Fred!

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