Dial-in participants are dropped immediately after entering conf #

[David Pesce]

New to setting up dial-in numbers in BBB. I followed the procedure and the appropriate phone number and pin show up in the BBB meeting. But as soon as a participant enters the pin, the call drops. Here's my freeswitch log (below). Hoping someone has run into this and it's a simple fix.

/opt/freeswitch/log

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} parsing [public->unloop] continue=false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Regex (PASS) [unloop] ${unroll_loops}(true) =~ /^true$/ break=on-false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Regex (FAIL) [unloop] ${sip_looped_call}() =~ /^true$/ break=on-false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} parsing [public->outside_call] continue=true

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Absolute Condition [outside_call]

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Action set(outside_call=true)

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Action export(RFC2822_DATE=${strftime(%a, %d %b %Y %T %z)})

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} parsing [public->bbb_sp_call] continue=true

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Regex (FAIL) [bbb_sp_call] network_addr(45.143.220.220) =~ /10.0.1.155/ break=on-false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} parsing [public->bbb_webrtc_call] continue=true

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Regex (FAIL) [bbb_webrtc_call] ${sip_via_protocol}(udp) =~ /^wss?$/ break=on-false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} parsing [public->from_my_provider] continue=false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Regex (FAIL) [from_my_provider] destination_number(8610046586739266) =~ /^5854383737/ break=on-false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} parsing [public->check_if_conference_active] continue=false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba Dialplan: sofia/external/10001@{IP_SCRUBBED} Regex (FAIL) [check_if_conference_active] ${conference ${pin} list}(+OK No active conferences.

e3f384c5-3006-4c8b-9355-5f866bf7a3ba ) =~ //sofia/g/ break=on-false

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:287 (sofia/external/10001@{IP_SCRUBBED}) State Change CS_ROUTING -> CS_EXECUTE

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:644 (sofia/external/10001@{IP_SCRUBBED}) State ROUTING going to sleep

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:585 (sofia/external/10001@{IP_SCRUBBED}) Running State Change CS_EXECUTE (Cur 1 Tot 4801)

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:651 (sofia/external/10001@{IP_SCRUBBED}) State EXECUTE

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] mod_sofia.c:209 sofia/external/10001@{IP_SCRUBBED} SOFIA EXECUTE

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:329 sofia/external/10001@{IP_SCRUBBED} Standard EXECUTE

e3f384c5-3006-4c8b-9355-5f866bf7a3ba EXECUTE [depth=0] sofia/external/10001@{IP_SCRUBBED} set(outside_call=true)

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] mod_dptools.c:1672 SET sofia/external/10001@{IP_SCRUBBED} [outside_call]=[true]

e3f384c5-3006-4c8b-9355-5f866bf7a3ba EXECUTE [depth=0] sofia/external/10001@{IP_SCRUBBED} export(RFC2822_DATE=Fri, 27 Mar 2020 15:18:33 +0000)

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_channel.c:1310 EXPORT (export_vars) [RFC2822_DATE]=[Fri, 27 Mar 2020 15:18:33 +0000]

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [NOTICE] switch_core_state_machine.c:386 sofia/external/10001@{IP_SCRUBBED} has executed the last dialplan instruction, hanging up.

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [NOTICE] switch_core_state_machine.c:388 Hangup sofia/external/10001@{IP_SCRUBBED} [CS_EXECUTE] [NORMAL_CLEARING]

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:651 (sofia/external/10001@{IP_SCRUBBED}) State EXECUTE going to sleep

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:585 (sofia/external/10001@{IP_SCRUBBED}) Running State Change CS_HANGUP (Cur 1 Tot 4801)

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:848 (sofia/external/10001@{IP_SCRUBBED}) Callstate Change RINGING -> HANGUP

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:850 (sofia/external/10001@{IP_SCRUBBED}) State HANGUP

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] mod_sofia.c:453 Channel sofia/external/10001@{IP_SCRUBBED} hanging up, cause: NORMAL_CLEARING

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] mod_sofia.c:598 Responding to INVITE with: 480

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:60 sofia/external/10001@{IP_SCRUBBED} Standard HANGUP, cause: NORMAL_CLEARING

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:850 (sofia/external/10001@{IP_SCRUBBED}) State HANGUP going to sleep

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:620 (sofia/external/10001@{IP_SCRUBBED}) State Change CS_HANGUP -> CS_REPORTING

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:585 (sofia/external/10001@{IP_SCRUBBED}) Running State Change CS_REPORTING (Cur 1 Tot 4801)

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:936 (sofia/external/10001@{IP_SCRUBBED}) State REPORTING

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:174 sofia/external/10001@{IP_SCRUBBED} Standard REPORTING, cause: NORMAL_CLEARING

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:936 (sofia/external/10001@{IP_SCRUBBED}) State REPORTING going to sleep

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:611 (sofia/external/10001@{IP_SCRUBBED}) State Change CS_REPORTING -> CS_DESTROY

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_session.c:1726 Session 4801 (sofia/external/10001@{IP_SCRUBBED}) Locked, Waiting on external entities

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [NOTICE] switch_core_session.c:1744 Session 4801 (sofia/external/10001@{IP_SCRUBBED}) Ended

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [NOTICE] switch_core_session.c:1748 Close Channel sofia/external/10001@{IP_SCRUBBED} [CS_DESTROY]

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:739 (sofia/external/10001@{IP_SCRUBBED}) Running State Change CS_DESTROY (Cur 0 Tot 4801)

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:749 (sofia/external/10001@{IP_SCRUBBED}) State DESTROY

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] mod_sofia.c:364 sofia/external/10001@{IP_SCRUBBED} SOFIA DESTROY

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:181 sofia/external/10001@{IP_SCRUBBED} Standard DESTROY

e3f384c5-3006-4c8b-9355-5f866bf7a3ba 2020-03-27 15:18:33.807912 [DEBUG] switch_core_state_machine.c:749 (sofia/external/10001@{IP_SCRUBBED}) State DESTROY going to sleep

[Chad Pilkey]

The start of the call log is missing, but I think your problem is this line:

Regex (FAIL) [from_my_provider] destination_number(8610046586739266) =~ /^5854383737/ break=on-false

I think that regular expression is the one that should be succeeding.

Could also be this one:

Regex (FAIL) [check_if_conference_active] ${conference ${pin} list}(+OK No active conferences.

The phone call will only be let through if one web user is connected. This stops people from starting up rogue voice calls through your FreeSWITCH server.

[David Pesce]

Hi Chad - it's the latter. I didn't realize that I needed to connect one web user before the dial-in # would be valid. Is there any way to place them in a queue until the meeting starts?

[Chad Pilkey]

It's probably possible, but it might take some outside scripting to control and move them around. I'm not really sure how you'd go about implementing it though.