upload presentation and...

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unamico

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Jan 29, 2010, 10:18:36 AM1/29/10
to BigBlueButton-dev
hi everyone,
I have two error messages when I run the commands bbb-conf - check and
BBB-conf-debug (see posts below)
------------------------------------------------------------------
first, when i try to load a PDF presentation:
------------------------------------------------------------------
sudo bbb-conf --debug
-- Errors found in /var/log/nginx/error.log --
2010/01/29 15:59:27 [error] 3608#0: *7 upstream timed out (110:
Connection timed out) while reading response header from upstream,
client: 192.168.2.22, server: 192.168.2.34, request: "POST /
bigbluebutton/presentation/upload HTTP/1.1", upstream: "http://
127.0.0.1:8080/bigbluebutton/presentation/upload", host:
"192.168.2.34"

-- Errors found in /var/log/asterisk/* --
/var/log/asterisk/messages:[Jan 29 15:54:33] ERROR[3539]
res_config_ldap.c: No directory URL or host found.
/var/log/asterisk/messages:[Jan 29 15:54:34] ERROR[3539] ais/clm.c:
Could not initialize cluster membership service: Try Again

-- Exceptions found in /var/log/bigbluebutton --
2010-01-28 17:06:18,622 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-28 17:06:18,629 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-28 17:38:17,079 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-28 17:38:17,086 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-29 15:43:25,815 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-29 15:43:25,822 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-29 15:50:18,577 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-29 15:50:18,583 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-29 15:56:41,136 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...
2010-01-29 15:56:41,142 DEBUG
[net.sf.ehcache.config.ConfigurationHelper] - No
CacheExceptionHandlerFactory class specified. Skipping...

After timeout on loading presentation, i've a firefox crash

----------------------------------------------------------------------------------
second error:
-----------------------------------------------------------------------------------
bbb-conf --check
Current Configuration:

/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
IP for tunnel check: 192.168.2.34
IP for rtmp (red5): 192.168.2.34
host for bbb-web interface: 192.168.2.34

/etc/nginx/sites-available/bigbluebutton (configuration file nginx)
server_name: 192.168.2.34
port: 80
client document root: /var/www/bigbluebutton

/var/lib/tomcat6/webapps/bigbluebutton/WEB-INF/classes/
bigbluebutton.properties (bbb-web)
host: 192.168.2.34

/var/lib/tomcat6/webapps/bigbluebutton/demo/bbb_api_conf.jsp (API
demos)
host: 192.168.2.34

/etc/asterisk/bbb_extensions.conf (asterisk)
conference module: konference

Host IP does not match BigBlueButton: != 192.168.2.34
------------------------------------------------------------------------------------
Where do I go, what should I check and how can I solve?
Thanks in advance
(sorry for my poor & bad english)

Richard Alam

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Jan 29, 2010, 10:54:51 AM1/29/10
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Hi,

Seems like you may have an IP mismatch.


> Host IP does not match BigBlueButton: != 192.168.2.34

What does "ifconfig" return as your IP? Is it 192.168.2.34/

Try running
> bbb-conf --setip <IP from running ifconfig>

and see if that works.

Richard

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unamico

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Jan 29, 2010, 11:50:13 AM1/29/10
to BigBlueButton-dev
thanks Richard,
here's the answer to the commands as suggested

master@due:~$ ifconfig
eth0 Link encap:Ethernet HWaddr 00:40:63:c5:b1:2b
indirizzo inet:192.168.2.34 Bcast:192.168.2.255 Maschera:
255.255.255.0
indirizzo inet6: fe80::240:63ff:fec5:b12b/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:16390 errors:0 dropped:0 overruns:0 frame:0
TX packets:26386 errors:1 dropped:0 overruns:1 carrier:0
collisioni:0 txqueuelen:1000
Byte RX:1608595 (1.6 MB) Byte TX:9047246 (9.0 MB)
Interrupt:11
------
master@due:~$ bbb-conf --setip 192.168.2.34
Assigning 192.168.2.34 for testing for firewall in /var/www/
bigbluebutton/client/conf/config.xml
Assigning 192.168.2.34 for rtmp:// in /var/www/bigbluebutton/client/
conf/config.xml
Assigning 192.168.2.34 for servername in /etc/nginx/sites-available/
bigbluebutton
Assigning 192.168.2.34 for http:// in /var/www/bigbluebutton/client/
conf/config.xml
Assigning 192.168.2.34 for web application URL in /var/lib/tomcat6/
webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties
Assigning 192.168.2.34 for api demos in /var/lib/tomcat6/webapps/
bigbluebutton/demo/bbb_api_conf.jsp
Restarting tomcat6 and nginx ...
* Stopping Tomcat servlet engine tomcat6
Restarting nginx: the configuration file /etc/nginx/nginx.conf syntax
is ok
configuration file /etc/nginx/nginx.conf test is successful
nginx.


-------
bbb-conf --check
Current Configuration:
/var/www/bigbluebutton/client/conf/config.xml (bbb-client)
IP for tunnel check: 192.168.2.34
IP for rtmp (red5): 192.168.2.34
host for bbb-web interface: 192.168.2.34
/etc/nginx/sites-available/bigbluebutton (configuration file nginx)
server_name: 192.168.2.34
port: 80
client document root: /var/www/bigbluebutton
/var/lib/tomcat6/webapps/bigbluebutton/WEB-INF/classes/
bigbluebutton.properties (bbb-web)
host: 192.168.2.34
/var/lib/tomcat6/webapps/bigbluebutton/demo/bbb_api_conf.jsp (API
demos)
host: 192.168.2.34
/etc/asterisk/bbb_extensions.conf (asterisk)
conference module: konference
Host IP does not match BigBlueButton: != 192.168.2.34

the result is the same as the previous one.

Richard Alam

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Jan 29, 2010, 11:54:39 AM1/29/10
to bigblueb...@googlegroups.com
Can you please post /var/log/bigbluebutton/bbb-web.log on pastebin.com
so I can take a look?

unamico

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Jan 29, 2010, 12:04:15 PM1/29/10
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Richard Alam

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Jan 29, 2010, 12:11:49 PM1/29/10
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Looks like it's not attempting to convert the uploaded presentation.

2010-01-28 17:45:44,609 DEBUG
[org.codehaus.groovy.grails.web.multipart.ContentLengthAwareCommonsMultipartResolver]
- Found multipart file [fileUpload] of size 159108 bytes with original
filename [talk_battery_i2c.pdf], stored at
[/var/lib/tomcat6/work/Catalina/localhost/bigbluebutton/upload_594f655f_12675cc20e9__7ffe_00000004.tmp]


2010-01-28 17:45:44,727 DEBUG

[grails.app.controller.org.bigbluebutton.web.controllers.PresentationController]
- Uploaded presentation name : talk_battery_i2c
2010-01-28 17:45:44,728 DEBUG
[grails.app.controller.org.bigbluebutton.web.controllers.PresentationController]
- Uploaded presentation name : talk_battery_i2c

Do you have any suspicious log in /var/log/syslog or /var/log/tomcat6/* ?

Are you running the latest 0.63 VM?

Thanks.

Richard

unamico

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Jan 29, 2010, 12:31:09 PM1/29/10
to BigBlueButton-dev
/var/log/syslog file is empty

/var/log/tomcat6/ folder is empty

Yes, i'm running the latest 0.63 running on ubuntu server in my
private LAN for testing purpose
This problem is serious?
Thanks


On 29 Gen, 18:11, Richard Alam <ritza...@gmail.com> wrote:
> Looks like it's not attempting to convert the uploaded presentation.
>
> 2010-01-28 17:45:44,609 DEBUG
> [org.codehaus.groovy.grails.web.multipart.ContentLengthAwareCommonsMultipartResolver]
> - Found multipart file [fileUpload] of size 159108 bytes with original
> filename [talk_battery_i2c.pdf], stored at
> [/var/lib/tomcat6/work/Catalina/localhost/bigbluebutton/upload_594f655f_12675cc20e9__7ffe_00000004.tmp]
> 2010-01-28 17:45:44,727 DEBUG
> [grails.app.controller.org.bigbluebutton.web.controllers.PresentationController]
> - Uploaded presentation name : talk_battery_i2c
> 2010-01-28 17:45:44,728 DEBUG
> [grails.app.controller.org.bigbluebutton.web.controllers.PresentationController]
> - Uploaded presentation name : talk_battery_i2c
>
> Do you have any suspicious log in /var/log/syslog or /var/log/tomcat6/* ?
>
> Are you running the latest 0.63 VM?
>
> Thanks.
>
> Richard
>

> ...
>
> leggi tutto

Richard Alam

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Jan 29, 2010, 1:18:32 PM1/29/10
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Are you able to upload any other presentation?

unamico

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Jan 29, 2010, 4:18:59 PM1/29/10
to BigBlueButton-dev
no. i can't load load any PDF.

On 29 Gen, 19:18, Richard Alam <ritza...@gmail.com> wrote:
> Are you able to upload any other presentation?
>

> ...
>
> leggi tutto

Fred Dixon

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Jan 29, 2010, 6:53:25 PM1/29/10
to BigBlueButton-dev
Hi unamico,

Can you paste the contents of the /var/bigbluebutton directory. You
should see an uploaded slide.

root@bbb-vm-20100125-16:/var/bigbluebutton# ls -al
total 16
drwxrwx--- 4 tomcat6 tomcat6 4096 2010-01-25 22:13 .
drwxr-xr-x 15 root root 4096 2010-01-25 16:32 ..
drwxr-xr-x 3 tomcat6 tomcat6 4096 2010-01-25 22:13
ada1dfbc-084b-4696-9c73-b5e607399962
drwxr-xr-x 2 tomcat6 tomcat6 4096 2010-01-25 16:32 blank

Just want to confirm

> ...
>
> read more »

Fred Dixon

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Jan 29, 2010, 6:57:28 PM1/29/10
to BigBlueButton-dev
[ I accidentally hit send in gmail before I was finished. That's the
problem when hitting tab in gmail highlights the send button. ]

Just wanted to confirm
- You've installed it under Ubuntu 9.04 32-bit
- there is a /var/bigbluebutton directory
- that directory has the following permissions

drwxrwx--- 4 tomcat6 tomcat6 4096 2010-01-25 22:13 .

Regards,... Fred

> ...
>
> read more »

unamico

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Jan 30, 2010, 11:54:45 AM1/30/10
to BigBlueButton-dev
Hi Fred. below the answers:

Yes, there is a /var/bigbluebutton
Permissions are:
root@due:~# cd /var/bigbluebutton/
root@due:/var/bigbluebutton# ls -al
totale 32
drwxrwx--- 8 tomcat6 tomcat6 4096 2010-01-30 17:29 .
drwxr-xr-x 17 root root 4096 2010-01-28 16:41 ..
drwxr-xr-x 3 tomcat6 tomcat6 4096 2010-01-28 17:26 1189b3e6-15dd-455b-
badf-31c95e41f7ec
drwxr-xr-x 3 tomcat6 tomcat6 4096 2010-01-08 20:52 4ce518e8-31a3-4cf6-
a878-5f0c24632cf6
drwxr-xr-x 2 tomcat6 tomcat6 4096 2010-01-28 15:47 blank
drwxr-xr-x 3 tomcat6 tomcat6 4096 2010-01-30 17:29
c3f5a20a-53f0-44b0-98df-8e52c23930f6
drwxr-xr-x 3 tomcat6 tomcat6 4096 2010-01-29 15:57 e432d222-d9aa-46b0-
b6df-79e454d87d0b
drwxr-xr-x 3 tomcat6 tomcat6 4096 2010-01-28 17:45 fee53e29-0e7a-48c1-
a068-361b2318e02c

and...no, I've installed on a local server with Ubuntu 9.10 for
testing prurposes, before buying an hosted server from my ISP
(www.gandi.net) which will install bbb for reasons of training to
colleagues IT. I think it's just a matter of local configuration and
that does not depend on the version of Ubuntu (except asterisk on
which I have to conduct further tests). Gandi's hosting platform
currently uses 2.6.18-xenU, which is incompatible with distributions
released in the end of 2009, such as Ubuntu Karmic. This is a good
news, but i need to be ready to run bbb on 9.10 distro. Otherwise I
format my local server and run tests on Ubuntu 9.04, hoping that the
sever Gandi stay updated to ubuntu 9.04 for a long time. Suggestions
or solutions?

Thanks in advance

> ...
>
> leggi tutto

Fred Dixon

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Jan 30, 2010, 12:07:23 PM1/30/10
to BigBlueButton-dev
Hi Unamico,

Currently, we only support Ubuntu 9.04 32-bit. If possible, can you
test BigBlueButton on that configuration; I think you'll find it works
much better.

We tried testing BigBlueButton on Ubuntu 9.10 32-bit in the last
iteration (BigBlueButton 0.63), but there seemed to be small
differences that needed to be investigated and resolved. Rather than
put out a release and say "we hope it works on 9.10", we decided to
focus on 9.04 and make sure it did work (at least as much as we could
possibly test).

We don't have a time frame for support of Ubuntu 9.10. If its
*really* important for you that we support Ubuntu 9.10, please e-mail
me directly.

Regards,... Fred

> ...
>
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unamico

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Feb 1, 2010, 10:53:17 AM2/1/10
to BigBlueButton-dev
ok Fred, Thanks.
I bought a new server is Ubuntu 9.04 and I followed step by step the
installation procedure. The problem persists.

now i can confirm that:

Yes - bbb 0.63 is installed under Ubuntu 9.04 32-bit
Yes - there is a /var/bigbluebutton directory
Yes - that directory has the following permissions

master@e-learning:~$ sudo ls -l /var/bigbluebutton

drwxr-xr-x 3 tomcat6 tomcat6 4096 Feb 1 15:23 0397d835-af70-416e-a15a-
dc410e22a2bd
drwxr-xr-x 2 tomcat6 tomcat6 4096 Feb 1 15:13 blank

and:
master@e-learning:~$ sudo ls -l /var

drwxrwx--- 4 tomcat6 tomcat6 4096 Feb 1 15:23 bigbluebutton
-rwxr-xr-x 1 root root 33825777 Jan 24 23:53 bigbluebutton.war

I confirm that if i load a presentation (pdf), firefox becomes gray
and after a few seconds, crashes.
What can I do now to see where is the problem?
Thanks

> ...
>
> leggi tutto

Fred Dixon

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Feb 1, 2010, 1:23:26 PM2/1/10
to BigBlueButton-dev
Hi Unamico,

Hmmm... everything you posted looks good from a server perspective.
I'm wondering if this is a client issue.

- Are you uploading using Firefox on Unix?

Just to check, can you use the same browser/computer to upload to
demo.bigbluebutton.org and see if it works

- Can you try uploading using a different browser and let us know if
it works.

Regards,... Fred

> ...
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unamico

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Feb 2, 2010, 11:26:33 AM2/2/10
to BigBlueButton-dev
Hi Fred,
I think I've identified the problem.
In the distro Ubuntu 9.10 Desktop edition, there are 2 plugins adobe
flash player for firefox version 3.5.7
The first 10.0.42.34ubuntu0.9.10.1 seems to crash firefox for linux
The second, 10.0.42.34-2karmic1 seems to work correctly

The audio seems to work correctly, even if my client PC feel a
constant tone in the headphones (periods of 3 seconds)
Further tests are underway to better understand how to solve.
I still believe in this case the problem is localized in my PC
Thank you very much for your help.
See you.

> ...
>
> leggi tutto

Mehul Shah

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Feb 11, 2010, 11:40:57 AM2/11/10
to BigBlueButton-dev
Hi Group,

I am also facing the same problem...I have put my log in pastebin
kindly check..

http://pastebin.com/m636ee78c


Thanks

> ...
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Fred Dixon

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Feb 11, 2010, 12:45:06 PM2/11/10
to BigBlueButton-dev
Hi Unamico,

Thanks for sharing this. Our focus is supporting BigBlueButton on
Ubuntu 9.04 32-bit, but this information will definitely help us as
we look at supporting other Linux platforms in the (near) future.

Regards,... Fred

> ...
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Mehul Shah

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Feb 11, 2010, 1:54:32 PM2/11/10
to BigBlueButton-dev
Please help...

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Fred Dixon

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Feb 11, 2010, 2:41:32 PM2/11/10
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Hi Mehul,

Can you e-mail me ... thanks.

Regards,... Fred

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