scalelite-api.service: Failed with result 'exit-code'

[Rexon Dmello]

Hi everyone,
Iam trying to install scalelite , i ran into the following error :

 scalelite-api.service - Scalelite API
Loaded: loaded (/etc/systemd/system/scalelite-api.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Mon 2020-07-20 11:07:51 CEST; 1s ago
Process: 3267 ExecStart=/usr/bin/docker run --name scalelite-api --env-file /etc/default/scalelite --network scalelite --mount type=bind,source=${SCALELITE_RECORDING_
Process: 3240 ExecStartPre=/usr/bin/docker pull blindsidenetwks/scalelite:${SCALELITE_TAG}-api (code=exited, status=0/SUCCESS)
Process: 3219 ExecStartPre=/usr/bin/docker rm scalelite-api (code=exited, status=0/SUCCESS)
Process: 3193 ExecStartPre=/usr/bin/docker kill scalelite-api (code=exited, status=1/FAILURE)
Main PID: 3267 (code=exited, status=1/FAILURE)

Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3267]: /srv/scalelite/vendor/bundle/ruby/2.6.0/gems/puma-4.3.5/lib/puma/configuration.rb:246:in app' Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3267]: /srv/scalelite/vendor/bundle/ruby/2.6.0/gems/puma-4.3.5/lib/puma/runner.rb:155:in load_and_bind'
Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3267]: /srv/scalelite/vendor/bundle/ruby/2.6.0/gems/puma-4.3.5/lib/puma/single.rb:98:in run' Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3267]: /srv/scalelite/vendor/bundle/ruby/2.6.0/gems/puma-4.3.5/lib/puma/launcher.rb:172:in run'
Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3267]: /srv/scalelite/vendor/bundle/ruby/2.6.0/gems/puma-4.3.5/lib/puma/cli.rb:80:in run' Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3267]: /srv/scalelite/vendor/bundle/ruby/2.6.0/gems/puma-4.3.5/bin/puma:10:in <top (required)>'
Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3267]: /srv/scalelite/vendor/bundle/ruby/2.6.0/bin/puma:23:in load' Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3267]: /srv/scalelite/vendor/bundle/ruby/2.6.0/bin/puma:23:in <top (required)>'
Jul 20 11:07:51 Ubuntu-1804-bionic-64-minimal systemd[1]: scalelite-api.service: Main process exited, code=exited, status=1/FAILURE
Jul 20 11:07:51 Ubuntu-1804-bionic-64-minimal systemd[1]: scalelite-api.service: Failed with result 'exit-code'.

● scalelite-nginx.service - Scalelite Nginx
Loaded: loaded (/etc/systemd/system/scalelite-nginx.service; enabled; vendor preset: enabled)
Active: active (running) since Mon 2020-07-20 11:07:48 CEST; 4s ago
Process: 3319 ExecStartPre=/usr/bin/docker pull blindsidenetwks/scalelite:${SCALELITE_TAG}-nginx (code=exited, status=0/SUCCESS)
Process: 3306 ExecStartPre=/usr/bin/docker rm scalelite-nginx (code=exited, status=0/SUCCESS)
Process: 3268 ExecStartPre=/usr/bin/docker kill scalelite-nginx (code=exited, status=1/FAILURE)
Main PID: 3428 (docker)
Tasks: 13 (limit: 4915)
CGroup: /system.slice/scalelite-nginx.service
└─3428 /usr/bin/docker run --name scalelite-nginx --env-file /etc/default/scalelite --network scalelite --publish 80:80 --publish 443:443 --mount type=bind,s

Jul 20 11:07:48 Ubuntu-1804-bionic-64-minimal docker[3319]: v1-nginx: Pulling from blindsidenetwks/scalelite
Jul 20 11:07:48 Ubuntu-1804-bionic-64-minimal docker[3319]: Digest: sha256:xxxxxxxxxxxxxxxxxxxxxxxxxxx
Jul 20 11:07:48 Ubuntu-1804-bionic-64-minimal docker[3319]: Status: Image is up to date for blindsidenetwks/scalelite:v1-nginx
Jul 20 11:07:48 Ubuntu-1804-bionic-64-minimal docker[3319]: docker.io/blindsidenetwks/scalelite:v1-nginx
Jul 20 11:07:48 Ubuntu-1804-bionic-64-minimal systemd[1]: Started Scalelite Nginx.
Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3428]: Startup script was run as init, re-execing using tini.
Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3428]: Generating templated nginx configuration...
Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3428]: Using SSL configuration template.
Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3428]: Starting nginx periodic reload process...
Jul 20 11:07:50 Ubuntu-1804-bionic-64-minimal docker[3428]: Starting nginx...


the scalelite.api-service is giving an error which iam unable to fix, looking for help.
Thanks in advance

[Shashikant Vaishnav]

Check the service logs or run this command over shell

  /usr/bin/docker run --name scalelite-nginx --env-file /etc/default/scalelite --network scalelite --publish 80:80 --publish 443:443 --mount type=bind,s

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[Rexon Dmello]

Hi shashikan thanks for your suggestion it fixed the issue.

but unable to setup the postgres db , the scalelite and postgresql is running on the same server. But when i run the command :
docker exec -it scalelite-api bin/rake db:setup 

getting the following error : 

could not connect to server: Connection refused

        Is the server running on host "127.0.0.1" and accepting

        TCP/IP connections on port 5432?

Couldn't create 'scalelite' database. Please check your configuration.

rake aborted!

PG::ConnectionBad: could not connect to server: Connection refused

        Is the server running on host "127.0.0.1" and accepting

        TCP/IP connections on port 5432?

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/pg-1.2.2/lib/pg.rb:58:in `initialize'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/pg-1.2.2/lib/pg.rb:58:in `new'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/pg-1.2.2/lib/pg.rb:58:in `connect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_adapters/postgresql_adapter.rb:46:in `postgresql_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_adapters/abstract/connection_pool.rb:889:in `new_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_adapters/abstract/connection_pool.rb:933:in `checkout_new_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_adapters/abstract/connection_pool.rb:912:in `try_to_checkout_new_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_adapters/abstract/connection_pool.rb:873:in `acquire_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_adapters/abstract/connection_pool.rb:595:in `checkout'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_adapters/abstract/connection_pool.rb:439:in `connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_adapters/abstract/connection_pool.rb:1121:in `retrieve_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_handling.rb:238:in `retrieve_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/connection_handling.rb:206:in `connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/postgresql_database_tasks.rb:12:in `connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/postgresql_database_tasks.rb:21:in `create'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/database_tasks.rb:126:in `create'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/database_tasks.rb:185:in `block in create_current'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/database_tasks.rb:479:in `block (2 levels) in each_current_configuration'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/database_tasks.rb:476:in `each'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/database_tasks.rb:476:in `block in each_current_configuration'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/database_tasks.rb:475:in `each'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/database_tasks.rb:475:in `each_current_configuration'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/tasks/database_tasks.rb:184:in `create_current'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.2.1/lib/active_record/railties/databases.rake:39:in `block (2 levels) in <main>'

Tasks: TOP => db:setup => db:schema:load_if_ruby => db:create

(See full trace by running task with --trace)

[Rexon Dmello]

Hi, 
i fixed the above issue . all docker containers are running now. But when i run the commands 
1.docker exec -it scalelite-api /bin/sh

2../bin/rake servers

getting the following error :

rake aborted!

Redis::CannotConnectError: Error connecting to Redis on 127.0.0.1:6379 (Errno::ECONNREFUSED)

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:362:in `rescue in establish_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:343:in `establish_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:106:in `block in connect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:306:in `with_reconnect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:105:in `connect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:381:in `ensure_connected'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:231:in `block in process'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:319:in `logging'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:230:in `process'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:125:in `call'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis.rb:1447:in `block in smembers'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis.rb:52:in `block in synchronize'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis.rb:52:in `synchronize'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis.rb:1446:in `smembers'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-namespace-1.7.0/lib/redis/namespace.rb:469:in `call_with_namespace'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-namespace-1.7.0/lib/redis/namespace.rb:349:in `block (2 levels) in <class:Namespace>'

/srv/scalelite/app/models/server.rb:189:in `block in all'

/srv/scalelite/app/models/application_redis_record.rb:133:in `block in with_connection'

/srv/scalelite/lib/redis_store.rb:35:in `block in with_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:65:in `block (2 levels) in with'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:64:in `handle_interrupt'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:64:in `block in with'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:61:in `handle_interrupt'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:61:in `with'

/srv/scalelite/lib/redis_store.rb:35:in `with_connection'

/srv/scalelite/app/models/application_redis_record.rb:132:in `with_connection'

/srv/scalelite/app/models/server.rb:188:in `all'

/srv/scalelite/lib/tasks/servers.rake:5:in `block in <main>'

Caused by:

Errno::ECONNREFUSED: Connection refused

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/connection/hiredis.rb:19:in `connect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/connection/hiredis.rb:19:in `connect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:349:in `establish_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:106:in `block in connect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:306:in `with_reconnect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:105:in `connect'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:381:in `ensure_connected'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:231:in `block in process'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:319:in `logging'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:230:in `process'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis/client.rb:125:in `call'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis.rb:1447:in `block in smembers'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis.rb:52:in `block in synchronize'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis.rb:52:in `synchronize'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-4.1.3/lib/redis.rb:1446:in `smembers'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-namespace-1.7.0/lib/redis/namespace.rb:469:in `call_with_namespace'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/redis-namespace-1.7.0/lib/redis/namespace.rb:349:in `block (2 levels) in <class:Namespace>'

/srv/scalelite/app/models/server.rb:189:in `block in all'

/srv/scalelite/app/models/application_redis_record.rb:133:in `block in with_connection'

/srv/scalelite/lib/redis_store.rb:35:in `block in with_connection'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:65:in `block (2 levels) in with'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:64:in `handle_interrupt'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:64:in `block in with'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:61:in `handle_interrupt'

/srv/scalelite/vendor/bundle/ruby/2.6.0/gems/connection_pool-2.2.2/lib/connection_pool.rb:61:in `with'

/srv/scalelite/lib/redis_store.rb:35:in `with_connection'

/srv/scalelite/app/models/application_redis_record.rb:132:in `with_connection'

/srv/scalelite/app/models/server.rb:188:in `all'

/srv/scalelite/lib/tasks/servers.rake:5:in `block in <main>'

can anyone help me on this. Thanks

[Shashikant Vaishnav]

Hi there, 

The Redis needs to be accessible to the BBB servers. Also, the connection needs to be persistent. 

If you choose to allow connection from all the IPS using listen ="*"

make sure you only allow the BBB IPs using the firewall like ufw 

ᐧ

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Thanks & Regards
Shashikant Vaishnav

[Rexon Dmello]

Hi Shashikant ,
As per your suggestion i tried adding the above mentioned setting in redis.conf . but still iam getting the following  error : 

● scalelite-poller.service - Scalelite Meeting Status Poller

   Loaded: loaded (/etc/systemd/system/scalelite-poller.service; enabled; vendor preset: enabled)

   Active: active (running) since Tue 2020-07-21 13:12:42 CEST; 7s ago

  Process: 23941 ExecStartPre=/usr/bin/docker pull blindsidenetwks/scalelite:${SCALELITE_TAG}-poller (code=exited, status=0/SUCCESS)

  Process: 23890 ExecStartPre=/usr/bin/docker rm scalelite-poller (code=exited, status=0/SUCCESS)

  Process: 23829 ExecStartPre=/usr/bin/docker kill scalelite-poller (code=exited, status=1/FAILURE)

 Main PID: 24099 (docker)

    Tasks: 12 (limit: 4915)

   CGroup: /system.slice/scalelite-poller.service

           └─24099 /usr/bin/docker run --name scalelite-poller --env-file /etc/default/scalelite --network scalelite blindsidenetwks/scalelite:v1-poller

Jul 21 13:12:41 Ubuntu-1804-bionic-64-minimal docker[23890]: scalelite-poller

Jul 21 13:12:42 Ubuntu-1804-bionic-64-minimal docker[23941]: v1-poller: Pulling from blindsidenetwks/scalelite

Jul 21 13:12:42 Ubuntu-1804-bionic-64-minimal docker[23941]: Digest: sha256:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Jul 21 13:12:42 Ubuntu-1804-bionic-64-minimal docker[23941]: Status: Image is up to date for blindsidenetwks/scalelite:v1-poller

Jul 21 13:12:42 Ubuntu-1804-bionic-64-minimal docker[23941]: docker.io/blindsidenetwks/scalelite:v1-poller

Jul 21 13:12:42 Ubuntu-1804-bionic-64-minimal systemd[1]: Started Scalelite Meeting Status Poller.

Jul 21 13:12:47 Ubuntu-1804-bionic-64-minimal docker[24099]: I, [2020-07-21T11:12:47.133872 #6]  INFO -- : Running poller with interval 60.0

Jul 21 13:12:47 Ubuntu-1804-bionic-64-minimal docker[24099]: D, [2020-07-21T11:12:47.154477 #6] DEBUG -- : Polling servers

Jul 21 13:12:47 Ubuntu-1804-bionic-64-minimal docker[24099]: D, [2020-07-21T11:12:47.154594 #6] DEBUG -- : Polling meetings

Jul 21 13:12:47 Ubuntu-1804-bionic-64-minimal docker[24099]: W, [2020-07-21T11:12:47.181249 #6]  WARN -- : Error connecting to Redis on 127.0.0.1:6379 (Errno::ECONNREFUSED)

Can you let me please let me know what exactly changes should i do in redis.conf file  or is it the issue with the redis url ?
Thanks in Advance

[Rexon Dmello]

Hi shashikan thanks for your help  scalelite is up and running.  
the result iam getting is :

~ $ ./bin/rake status

        HOSTNAME         STATE   STATUS  MEETINGS  USERS  LARGEST MEETING  VIDEOS

 my.example.com  enabled  online         1      0                0       0

But when i run the scalelite host name getting the following error : 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<response>

<script/>

<returncode>FAILED</returncode>

<messageKey>unsupportedRequest</messageKey>

<message>This request is not supported.</message>

</response>

can you let me the issue here.

Thanks in advance

[boo...@gmail.com]

if you're going to the root of your domain, then that is correct

try going to https://<your domain>/bigbluebutton/api