Where are the log files located?

[William Karavites]

I am trying to find the log files for BBB, specifically for the file upload/conversion process.

I have already tried looking in the following directories and files:

• root@bigbluebutton:/var/log/bigbluebutton# tail -f bbb-web.log
  
• /var/www/bigbluebutton/
  

The problem I am having is that people are trying to upload files during a meeting and either:

• Getting an error that looks like this.
• Or it says it's successful and just hangs at this screen.

My usual SOP for problems like this would be to look at the logs and see if something is happening...but....that's hard if I can't find the logs. Any idea of where they would be or fixes?

[Fred Dixon]

Hi William,

See

   http://code.google.com/p/bigbluebutton/wiki/ConfigurationFiles

This also lists the log files for BigBlueButton 0.80.

If your getting an upload error, try the following:

1.  Upload the document to  http://demo.bigbluebutton.org/ to see if you get the same error.

2.  Check that your server hard disk isn't at 100%

3.  The log file to check is

  /var/log/bigbluebutton/bbb-web.log

We have a bug report for an error converting .pptx documents, see

   http://code.google.com/p/bigbluebutton/issues/detail?id=1274

but conversion of .pdf documents should always work.  Let us know the results of 1, 2, and 3 and we'll help narrow down the problem.

Regards,... Fred

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BigBlueButton Developer

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[Girish Kumar Gupta]

Now new documentation has moved to :

http://docs.bigbluebutton.org/admin/configuration-files.html

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[Fred Dixon]

Hi Girish,

> Now new documentation has moved to ...

Thanks for pointing this out -- I had inadvertently used an older link from a search results.

Regards,... Fred

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[Chad Pilkey]

This is also a resurrected post from 2012 when the link was accurate. Grish, please don't resurrect long dead threads.

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[Fred Dixon]

LOL,

I was wondering the post had such an old link ... that post was from 2012!

The official documentation is at

  https://docs.bigbluebutton.org/

If you try to follow any old links, you'll get a message giving you the URL to the above docs.

Regards,... Fred

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