Microsoft has included video and audio players with Windows for decades, but Windows 10 and 11 can't play some media formats without extra (paid) packages. Some audio and video codecs require a paid license to use in commercial products (such as Microsoft Windows), so instead of lumping all those costs into every copy of Windows, you might see a link to a Microsoft Store page for a media codec when playing certain files. Fortunately, at least some codec packages might be free for you.
High-Efficiency Video Coding, also known as HEVC or H.265, is one common media codec that is not free to use in commercial products. However, as pointed out by Froggypwns on Reddit, many graphics cards ship with a license to use HEVC, meaning you might not have to buy it again on your PC. To find out, just open the Windows Run dialog, paste the URL below, then press Enter on your keyboard. Here are the steps:
If your PC doesn't include an HEVC license, there are plenty of other ways to play media with that codec (and other proprietary media formats) on your Windows PC. The most popular option might be VLC Media Player, which is a free and open-source media player that can handle just about any video or audio format imaginable. You can download the Windows version from the official website. While VLC is also available on the Microsoft Store, the Store version is a UWP application with fewer features. You're probably better off with the normal desktop VLC app.
"I'm using Windows Media Player 12 on Windows 10. I can play some older MOV files, but when I try to play iPhone 11 MOV files in HEVC format, I cannot play them. I get the error 'Missing codec, this item was encoded in a format that's not supported'. I close the error then the screen is blank, but audio plays. Can Windows Media Player play HEVC codec?"
K-Lite Codec Pack is a free and popular codec pack used to support a wide range of video types. It include advanced video codecs including H.265/HEVC, VP9, ProRes, Huffyuv, Cineform HD, Indeo, Lagarith, GoToMeeting, DNxHD, and many more. Similarly, K-Lite offers four packages: Basic, Standard, Full, and Mega. The HEVC pack is compatible with Windows Media Player and other DirectShow players.
By convert HEVC to MP4 or other WMP supported formats, you can also play HEVC videos on Windows Media Player without dealing with HEVC codec stuff. We recommend an efficient AI HEVC video converter named Winxvideo AI.
Step 1: Open the converter and click Video Converter on the main interface. Then click +Video to import the HEVC videos that Windows Media Player can't play. The software will automatically load the video info.
Step 2: Next, click on Target Format and select an output format. To play HEVC on Windows using Windows Media Player without installing an HEVC codec package, simply select a format supported by Windows Media Player. For example, you can select General Profiles > MP4 Video to convert HEVC to MP4.
Step 3: Back to the main interface, enable the Hardware Accelerator and High Quality Engine boxes to make sure the best quality and speed balances. Then click Browse and set an output folder to save the converted HEVC videos.
Kaley Torres is a self-motivated, creative editor with eight years of marketing and SEO experience, specializing in writing on DVD, video, audio, images, new digital contents etc. With a partiality DVD collection, Kaley also enjoys digitizing DVD and is keen to share her DVD video conversion solutions as well as video sharing tips on social media.
The Adobe support web site states the LrC 9.3 and later support HEVC video. I am shooting HEVC video with my Sony A1. The files play well on the VLC media player. In LrC v13.2 which I am using the video shows still frames in the video clips if I drag the small button but if I click the play arrowhead it shows a bizzare greenish mess.
Thanks for taking the time to test the file and analyze what is happening. I agree that some apps use the Windows codecs, but it seems that many do not. The Windows store offers a package of additional codecs for $0.99. I have it installed but it did not solve this issue. I find it a bit bizarre that Microsoft is selling the codecs and provided almost no information to users.
There are a few condec packages offered, some for free, that may solve this issue but I have not tried them (yet). I am pretty cautious about installing such stuff when I don't really know much about it.
I have not done extensive testing but so far I find that the file type that is failing is 4:2:2 10-bit XAVC HS. That is a high quality high compression mode I want to use but it looks like I may need to move to 4:2:0 10-bit XAVC S, which works in LrC. I notice that when I use Sony's Catalyst Browse to stabilize the video (which is pretty amazing!) it transcodes to 4:2:0 8-bit XAVC S and the stabilized files work fine in LrC. I want to use the highest quality settings my A1 is capable of recording and am not happy that LrC cannot display the clips. All the other apps I use, mostly Sony Catalyst, DaVinci Resolve, and VLC Media Player, work fine on anything. I may just not use LrC for video clip management. Put all those files in a different place and use other asset management like Catalyst to manage them.
When MOV videos from my wife's iPhone download to our Dropbox desktop app, we can't view them. The audio transfers but there is no video with it (black screen only). I do not have this issue with my Android phone, which transfers as a MP4 file.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Unless you identify the correct codec and install it yourself, the video will not play properly in Quicktime or the Windows players. VLC has most of the popular codecs built-in, which is why it can play the video.
And there's your problem... iOS 11. But before we get into why, remember that where video is concerned, the file extension (.mov, .mpg, etc.) means very little. That's just a container file for the encoded video within. In order to play that encoded video, you need a player that not only recognizes the file type (remember, just a container) but also a proper CODEC installed that is capable of decoding the video content within the container.
Prior to iOS 11, the CODEC used by Apple was H.264/MPEG-4. This was (is?) the most popular video format, widely supported by almost all media applications and many hardware devices. Windows Media Player, Quicktime, etc., all supported it out of the box. I'm betting that your iPad hasn't been updated to iOS 11 yet, and this is why videos from it continue to work; they're H.264 videos in a .MOV container.
With iOS 11, Apple is now using HEVC, or High Efficiency Video Coding. HEVC videos are still saved in a .MOV container, but the video within is encoded as H.265/MPEG-H. This new encoding requires that either your media player supports HEVC videos (most don't, as of this writing), or that you have a proper CODEC installed as well to handle the decoding.
If you have a Mac and are running one of the newest versions of macOS, this shouldn't be an issue as Apple has obviously included support for their own filetypes, but other operating systems or older versions of macOS/OS X will require updated players and CODECs. VLC, in my opinion one of the best media players available, supports these new video files.
I shot a 120fps 1080p test video on my new Canon EOS R6, the mp4 has a size of 4.01gb so I had to transfer it to my Windows 10 PC using EOS Utility instead of just copy-pasting it through the windows explorer.
My problem is that I can't open it on any of the video apps that I have (Quick Time, Windows Media Player or Movies & TV). I'm getting error code 0xc00d3e8c in Movies & TV and "Error -2401" in Quick Time.
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