Chateau Furniture Sdn Bhd
Kum Verna
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Most of our furniture is shipped from Indonesia or South America. In rare instances, containers can get damaged in transit. If this happens, we will make the piece you ordered again and re-ship it as soon as it is ready. Maritime damage is typically related to sudden storms on the high seas. It is very rare, but it can happen and Belle Escape cannot be held liable for damages and delays for which we have no control.
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Non-custom orders may be canceled within 24 hours for a full refund. An order must be canceled BEFORE it ships, which is usually 2-7 days after an order is placed. Once an item ships, an order can be canceled or refused, but shipping both ways, plus a restocking fee will be deducted from the original amount paid.
By purchasing products from an independent store located in your community you strengthen the local economy and will get personal attention and better hands-on service. Small businesses create nearly two thirds of all new jobs in America so doing business locally helps our hometowns and our national economy.
Our Products are made with hardwoods from sustainably-managed American forests and finished with environmentally-friendly finishes. Responsible stewardship of natural resources is good for the environment and for business.
We are proud to bring our customers the best products made by small to medium size furniture factories located throughout Vermont, Maine, New Hampshire, Pennsylvania, Ohio, Indiana, and other states. All of our manufacturers are dedicated to crafting high quality furniture out of the best domestic hardwoods.
I was saving to purchase the Chateau D'Ax leather furniture group from Foley's department store named "Derek" (Dallas,TX.. Now that Macy's has sucked them up and there is no more Foley's and they decided to discontinue that line. I wasn't aware that they had clearanced it out as they were making the transition from Foley's to Macy's until I got my new Macy's card and checked with the furniture department to see if they still had it. It is a dark brown grouping very Art Deco in appearance. I've looked on their website,Chateau D'AX but, have had no luck. I wish to purchase the sofa and two side chairs. They also have a bench that would work as a great coffee table or end of the bed bench. I would appreciate if anyone has any clue as to where I might purchase this line. Thanks in advance.
I advise everyone to stop looking for this furniture...I have a very expensive recliner that cannot be repaired...The cable has broken for the second time and they now make a cable 4 inches longer, so I'm out of luck...Chateau d'Ax not helpful at all..In fact, rude...His advice was to start looking for repair person...My question is "if cable is no longer available, how is that going to help me"? Yes, recliner is 7 years old but I bought it to last...The leather is still in great shape but has always been a little "wobbly"..I am so mad about this...
I purchased a Chateaux D'AX cocktail ottoman in South Florida and have decided to purchase the sofa. Unfortunately, I live in Central Florida and cannot seem to find a Chateaux distributor locally. My ottoman is CD Blake Square Cocktail Ottoman Beige, sku #2690080, C705JX Cover: 319 Can anyone help me locate a store in Central Florida that carries Chateaux?
For all those considering a Chateau d'Ax Divani (Model name?) corner sectional, here's the what.....June 2005-Macys in Herald Square....this is a smart looking sectional with a chaise at one end. Quite comfy for short stints round the telly. But the soft slipperiness sends you sliding to a total recline before too long, but that's ok, right? The curved center section is fairly useless, neither fish nor fowl (you can't sit on that part or have a lie down)
The problem we found was the hardware bits that connect the three pieces. They've torn away from the side of the furniture and now each piece is unconnected and you end up pushing the pieces apart if you sit in the wrong area. (The downward pressure pushes them apart without these little locking bits holding the three pieces together) Phoned a parts dept in N.C. (336-885-9777) hoping for a return call but nothing so far.
We inspected these connecting hardware areas closely and could see the poor workmanship there. The rest of the lot has held up well for nearly 5 years.
My old lady was never to hot for this furniture in the first place since she seems to hit the spot that won't stay together quite often and I get to hear what a piece of crap I chose.
If I can just re-install these bits that hold the thing together I might add some joy to our after work relaxtion ....anybody got a clue where to get these parts?
"Colezione Divani" wanted little to do with my inquiry
We really like the Chateau D'ax Milan that will be on sale at Macy's this weekend.
Our one concern is the the workmanship seems to be a bit inconsistent on the floor samples. Has anyone had any problems with their Milan? I am especially concerned with
the straightness of the stiching on the arms (it is a high
visibility/detail area).
Any thoughts will help as the sale is soon.
Thank You!
I purchased a queen sized leather bed frame from Macy's iin 2004 called "Divani" I believe by Chateau D'Ax. It is by far the best manufactured and best designed leather bed frame I have ever owned. In fact, it still looks new.
The trouble is we just bought a king sized mattress (December 28, 2009). I need to buy this Chateau D'AZ model in a king size leather bed frame. We can't find it at Macy's. Any ideas where to find it in the Los Angeles area? Your help would be greatly appreciated.
Any ideas?
I just bought a Chateau d'Ax sectional from an estate sale. I'm not sure what "model" it is, but I'm looking at the tag which is underneath each piece.. It says delivery date March 2001. LENTATE S/S (Milan). And yes, it states the Body and Seat cushions are Polyurethan foam and Polyester fiber... which is fine.
My issue is that the Seller didn't have the "connector" pieces which connect each piece together and hold them tight together. From the looks of it, it looks like one side is a screw type, which the other looks like a USB input (flat insert). I've spent a few days searching online for a local (Phoenix, AZ) parts provider, and online in the US to order 6 of these "connectors" and no luck! Any suggestions?? Thanks!
I purchased the floor sample of the Cherise Chauteau d'Ax leather sectional, with ottoman, at Macy's in Scottsdale, AZ two days ago. Before making the decision to purchase, I asked the saleslady to verify that the sectional was actually leather, because none of the tags that were attached to the sectional indicated that it was. She advised me that she called the CD rep and he told her it was made of top grain leather with split grain on the back and sides. I had the sectional delivered on Thursday (by private party) and so far my family and I have noticed a bad smell, like stale deleted in the room; as if a cat had sprayed. We do not own a cat, never have. Another thing is that the leather has started to wrinkle, event hough it's a pretty thick leather (?). I also checked the tags attached to the underside of the sofa and ottoman and there is no mention of leather on any of the tags. Macy's website does not state what the Cherise is made of. The sectional does not smell of leather at all. There's just that awful funky smell. The Macy's saleslady was very anxious for me to buy the floor sample and advised me that the sectional and leather were of very high quality. The set retails for $4,000+ on their website. Additionally, all tags on the sectional and ottoman indicate that they were made in China. I don't know if I have any recourse since my purchase was a Final Sale/As Is Merchandise. The only good news is that I opened up a Macy's account to take advantage of the $100 off and the zero percent financing, so I'm not out any money yet. Any input would be very much appreciated. Thank you.
Would anyone know the sku# for the LUKE Collection by Chateau D'ax? It's available only at macy's but it's still very expensive. I need a sofa, loveseat and 2 chairs. Any information would be appreciated.
I was thinking of purchasing a Chateau D'Ax sofa and loveseat at HOM furniture in Minnesota. Their style name is "Phoenix" (sofa SKU # 2621565). It is dark brown, though available in other leather colors. The back has cross stitching with a single tuft in the middle. HOM indicated it is one of their most popular leather sofas. Does anyone have any information about this sofa? Thanks.
I bought Chateau D'Ax leather furniture in 2002. It is brown colored and has what is called a pub back. The sofa has a pull out full sized sleeper. It does not have any ornamental nails. This is one of the best sofas that I have owned. I don't know what group it belongs to, whether it is a Derek or Divini. I had bought the whole group from Macy's. I have been looking for a loveseat or chairs to complete the set. Wonder if anyone on this thread could help me?
We have a Chateux D'ax grouping and the leather was damaged on the sofa. We have been working with Guardian the warrany company, for the furniture replacement. I am looking for an "ENZO" sofa. Any ideas? Ours was purchased in April of 2006. Any help is appreciated :)
we just purchased the Cheateau D'ax set (sofa, 2 chair, and ottoman from Sam's Club in Cleveland OH. We got all 4 pieces for $899.00 & love it. They marked it down 30%, plus it was the floor model so it was marked another 10% for us. We're very pleased with it.
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