Job Title: ServiceNow Engagement Lead
Worksite Address: Columbus, Oh
Required Work Model: Onsite
Required Candidate Location: Local Candidates Only
Citizenship/VISA Requirements: US Citizen or GC ONLY
Tax Related Worker Classification: 1099 only
Required Qualifications:
· Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.
· Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).
· Citizenship: Must be a US Citizen or Green Card holder.
· Education: Bachelor’s degree in computer science, Information Technology, Business, or a related field.
Preferred Qualifications:
· Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment.
Certifications (Highly Preferred):
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Implementation Specialist (CIS) in one or more modules
· Project Management Professional (PMP) or PRINCE2
· Certified Scrum Master (CSM)
· ITIL v4 Foundations or higher
Critical Success Factors:
· Ability to work onsite in Columbus, OH, full-time.
· Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment.
· A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.